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They disguise the site URL to look like the direct hotel website in Google search. It wasn't until I saw the $150+ "tax and recovery fee" on a $214 reservation that I realized something was off. By then I'd already booked. I canceled the reservation, but the site isn't clear on whether or not they refund the exorbitant fees. For comparison, booking directly on Marriott had $34 in government taxes and fees. Bookonline.com is crazy.
Tip for consumers:
Don't. Just don't. Book anywhere else - directly with the hotel, Priceline, Booking.com, Truvago, Kayak - anywhere else.
Date of experience: September 20, 2022
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BookOnline has a rating of 4.6 stars from 4,716 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with BookOnline most frequently mention customer service, great job, and hotel room. BookOnline ranks 4th among Hotels sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
Emily helped me book my room and was professional and patient during our phone call. Thank you.
Date of experience: January 22, 2024
I was able to book the rooms I needed with no hassle, clear information, and friendly service
Date of experience: January 23, 2024
Efficient, very knowledgeable and thorough service
Date of experience: April 24, 2024
Quick and easy. I got a good price and everything was done in under 5 minutes.
Date of experience: March 8, 2024
Excellent service from your representative. 5 stars.
Date of experience: April 23, 2024
Went beyond to help me when no one else did.you need to hire more people like him
Date of experience: January 7, 2024
Amanda was excellent assistant. She helped me to get to the proper phone number.
Date of experience: April 8, 2024
Terrible. No help and got disconnected. I paid and did not get a reservation email.
Date of experience: March 27, 2024
Looking forward to staying there. Friendly service
Date of experience: April 22, 2024
He was so incredibly helpful! Everything was quick and easy
Date of experience: April 20, 2024
She found me a place to stay that I could afford quickly and with a great personality and attitude.
Date of experience: April 11, 2024
She had the best attitude and was able to answer all questions that I asked wonderful job ray
Date of experience: April 21, 2024
Lauren was very kind and efficient! She told me my options and explained everything
Date of experience: April 6, 2024
Carlos did great. There has been a death in the family and Carlos took any anxiety away.
Date of experience: April 11, 2023
Juan was extremely patient and helpful! He helped us decide the best place for us to stay.
Date of experience: February 12, 2023
He made it very easy. Prior to him helping it was a challenge getting helped. Thank you!
Date of experience: July 10, 2023
Spoke with person about some complicated plans and she was so helpful and nice! Best service ever!
Date of experience: July 8, 2023
The representative was cordial & a pleasure to work with. I am looking forward to my stay.
Date of experience: June 30, 2023
Daniel was kind & courteous & didn't water my time. He got me what I needed promptly
Date of experience: February 23, 2023
David was able to help me book a room close to the venue! I appreciate his assistance!
Date of experience: May 1, 2023
BookOnline is an independent travel network with access to rooms in thousands of hotels and approximately 200 countries worldwide. Our goal is to help you find the best value in travel accommodations online for destinations around the world. We offer locations in over 200 countries as well as thousands of great properties here in the United States of America.
BookOnline is focused on bringing our customers the most current and relevant results for their hotel needs. We do this by investing in technology and systems to create a better buying process in a secure environment. We have developed an intuitive web design for multiple devices that hopefully aid in your ability to find the information you need and book the property at your convenience. This technology also allows us to create dynamic results for our advertising, allowing us to show you the most relevant results for your search.
The end result is you find the property you are looking for with a minimal number of clicks and zoom right through into the checkout on your phone, tablet, or computer. Enjoy Book Online and all that we offer. We hope to add to our list of growing happy customers.
