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They disguise the site URL to look like the direct hotel website in Google search. It wasn't until I saw the $150+ "tax and recovery fee" on a $214 reservation that I realized something was off. By then I'd already booked. I canceled the reservation, but the site isn't clear on whether or not they refund the exorbitant fees. For comparison, booking directly on Marriott had $34 in government taxes and fees. Bookonline.com is crazy.
Tip for consumers:
Don't. Just don't. Book anywhere else - directly with the hotel, Priceline, Booking.com, Truvago, Kayak - anywhere else.
Date of experience: September 20, 2022
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BookOnline has a rating of 4.6 stars from 4,716 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with BookOnline most frequently mention customer service, great job, and hotel room. BookOnline ranks 4th among Hotels sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
I specifically needed a ground floor room, and Carolyn made it happen on a busy holiday weekend!
Date of experience: September 1, 2023
Awesome job best I've ever spoken with he help me with everything i needed nice and easy
Date of experience: August 31, 2023
She was friendly and very efficient. She took care of us in a professional but warm manner.
Date of experience: March 23, 2023
It was wonderful Experience with you all. The service was amazing and l will be coming back.
Date of experience: September 6, 2023
It was a good experience and very nice I would recommend using anytime when booking a stay
Date of experience: June 2, 2023
Great experience just kept getting disconnected and had to call back twice. Ashley did a great job!
Date of experience: July 20, 2023
Very helpful and kind, told me car park info and confirmed parking was available at the hotel
Date of experience: July 6, 2023
Felicia was very friendly and accommodating. I would do on line booking. It was a great experience!
Date of experience: June 7, 2023
Wonderful very nice lady she was helpful and understood what I had going on very special woman...
Date of experience: April 10, 2023
Awesome thanks for taking my reservation
Thanks
Ken
Date of experience: April 19, 2024
I've never been treated with such disrespect! Most likely will never use this hotel again
Date of experience: March 22, 2024
You answered all my questions and you were just a delight to speak with!
Date of experience: April 4, 2024
Excellent helper to make reservations! Senior and military help.
Date of experience: April 19, 2024
Very upset with the $100 charge for pets. Staying at a vrbo instead.
Date of experience: April 19, 2024
She was wonderful and answering every one of my questions
Date of experience: April 19, 2024
Transferred my call to an automated area that has nothing to do with why I called
Date of experience: February 22, 2024
He was very helpful kept it short and sweet. Was super clear to understand.
Date of experience: April 3, 2024
Very helpful and professional answered all my questions. Excellent service.
Date of experience: April 18, 2024
Great job booking last minute. Very helpful and assured I got confirmation before hanging up
Date of experience: April 18, 2024
Recently booked a weekend say in Hershey, PA and David in reservations was extremely helpful and knowledgeable.
Date of experience: June 5, 2023
Caroline was kind, patient, and professional!
She was very helpful. Five star experience.
Date of experience: April 8, 2024
She is very friendly and knowledgeable about her work Super helpful good job
Date of experience: April 17, 2024
BookOnline is an independent travel network with access to rooms in thousands of hotels and approximately 200 countries worldwide. Our goal is to help you find the best value in travel accommodations online for destinations around the world. We offer locations in over 200 countries as well as thousands of great properties here in the United States of America.
BookOnline is focused on bringing our customers the most current and relevant results for their hotel needs. We do this by investing in technology and systems to create a better buying process in a secure environment. We have developed an intuitive web design for multiple devices that hopefully aid in your ability to find the information you need and book the property at your convenience. This technology also allows us to create dynamic results for our advertising, allowing us to show you the most relevant results for your search.
The end result is you find the property you are looking for with a minimal number of clicks and zoom right through into the checkout on your phone, tablet, or computer. Enjoy Book Online and all that we offer. We hope to add to our list of growing happy customers.
