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They disguise the site URL to look like the direct hotel website in Google search. It wasn't until I saw the $150+ "tax and recovery fee" on a $214 reservation that I realized something was off. By then I'd already booked. I canceled the reservation, but the site isn't clear on whether or not they refund the exorbitant fees. For comparison, booking directly on Marriott had $34 in government taxes and fees. Bookonline.com is crazy.
Tip for consumers:
Don't. Just don't. Book anywhere else - directly with the hotel, Priceline, Booking.com, Truvago, Kayak - anywhere else.
Date of experience: September 20, 2022
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BookOnline has a rating of 4.6 stars from 4,716 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with BookOnline most frequently mention customer service, great job, and hotel room. BookOnline ranks 4th among Hotels sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
Thorough, clear and fast. Checked my understanding of terms. All good
Date of experience: April 12, 2024
Thank you for helping me secure a fabulous room for my brother's "bucket list" visit!
Date of experience: March 7, 2024
Great and friendly service! Process was simply and quick! We can't wait to stay!
Date of experience: March 24, 2024
Rachel was very helpful in reserving a room for me at the Olympic Inn in Pt. Angeles, WA.
Date of experience: February 2, 2023
Most helpful. With reservations. This survey too long but he was most helpful
Date of experience: April 10, 2024
She was able to answer my questions and give me a great rate for my stay.
Date of experience: January 10, 2024
It was one of the best I have had over the phone making a hotel reservation.
Date of experience: January 4, 2024
They hijack your attempt to book directly with a HOTEL & never tell you that you are not talking to the HOTEL. WARNING STAY AWAY from these CROOKS.
Tip for consumers:
STAY AWAY FROM BOOKONLINE
Products used:
Stink
Date of experience: January 11, 2023
You suck dude, you transfer my call without even asking me! You should not be working there.
Date of experience: April 4, 2024
Angel was very accommodating, polite, precise, professional.
Date of experience: April 10, 2024
Was patient and willing to answer all my questions.
Date of experience: April 10, 2024
My agent was friendly and helpful in finding a room that accommodates my needs.
Date of experience: March 20, 2024
Lindsey was able to get the rooms I wanted for less than what I expected to pay
Date of experience: April 3, 2024
After being redirected and not assisted Emily was great and fulfilled my request with no issues
Date of experience: November 8, 2023
Ashley was very helpful. I really appreciated it. She went above and beyond to help me.
Date of experience: April 9, 2024
He did a very good job was very professional and very helpful.
Date of experience: April 8, 2024
Pablo was fast and courteous.he found a room for us and answered all of my questions.
Date of experience: November 13, 2023
Reservations process was quick and easy. Very helpful.
Date of experience: April 9, 2024
Neal was awesome! Very professional and very helpful. Great experience!
Thanks!
Date of experience: April 5, 2024
Excellent interaction between the two of us, I am quite pleased with the results.
Date of experience: March 19, 2024
He was polite and helpful excellent service we'll call again for a reservation for another time
Date of experience: June 22, 2023
BookOnline is an independent travel network with access to rooms in thousands of hotels and approximately 200 countries worldwide. Our goal is to help you find the best value in travel accommodations online for destinations around the world. We offer locations in over 200 countries as well as thousands of great properties here in the United States of America.
BookOnline is focused on bringing our customers the most current and relevant results for their hotel needs. We do this by investing in technology and systems to create a better buying process in a secure environment. We have developed an intuitive web design for multiple devices that hopefully aid in your ability to find the information you need and book the property at your convenience. This technology also allows us to create dynamic results for our advertising, allowing us to show you the most relevant results for your search.
The end result is you find the property you are looking for with a minimal number of clicks and zoom right through into the checkout on your phone, tablet, or computer. Enjoy Book Online and all that we offer. We hope to add to our list of growing happy customers.
Hi David, BookOnline is an independent travel network, offering reservations and exclusive deals for more than 100,000 hotels throughout the world. We understand that you were surprised to learn that BookOnline is not affiliated with the hotel where you made your reservation. We are sorry to learn of this misunderstanding. BookOnline tries to be as transparent as possible in disclosing that it is an independent travel network, which is not affiliated with any hotel. We would like to contact you directly to help with your concerns. To keep your information secure, please send us a message with your reservation # and email address used at purchase and we will respond with the next steps.
Thank you,
BookOnline