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Had to make a quick decision to book a room when a family member's flights were suddenly canceled late at night. Made the reservation in real time as the hours passed, and the news didn't look good. Prepaid the room, but she was finally atc2am, able to get the last of two seats available out later that morning. No hotel stay needed. Have been on hold to cancel these reservations for now almost 3 hours!
Date of experience: August 8, 2023
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BookOnline has a rating of 4.6 stars from 4,661 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with BookOnline most frequently mention customer service, great job, and hotel room. BookOnline ranks 4th among Hotels sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
We tried booking at a Toronto hotel but there was no availability Joyce, in Reservations at the Canopy Hotel, was a terrific help. She checked throughout other establishments until we found what we were looking for. She saved us time, and was most pleasant and helpful! Thanks Joyce. Bruce and Susan McKie
1 star only because they dont allow negative stars. This company is operating with misleading and deceptive practices which are illegal in Australia. The only way to stop or limit there scam behaviour is to warn people. I made a booking with Bookonlie.com not realising they were an american website. They charged american $ for a booking in Australia for an Australian hotel. They also charged over $50 aus for insurance which I did not select. When I call and complained they chose to cancel my booking. I DID NOT ASK FOR THE BOOKING TO BE CANCELLED> So now i have lost over $600 and have no accomodation. Numerous calls to - yes you guessed it a Phillipino call centre - i have had no help. They tell me someone will call me back but it has now been over 2 weeks. The last call centre person tried to assure me they were a highly professional internal company. MMM you would wonder if this was correct why they would need to steal from people.
Alex was prompt, thorough, and very helpful,,,,,,,,,,,,,,,,,,,,,,,,,,
Date of experience: March 25, 2024
Excellent professionalism and patience as one card didn't not work. Thank you!
Date of experience: March 26, 2024
His name was Bill & he went over & above to help me out, excellent experience
Date of experience: May 30, 2023
Reservation rep did a great job. Quick and easy and answered all of my questions :)
Date of experience: June 23, 2023
He was polite and helpful excellent service we'll call again for a reservation for another time
Date of experience: June 22, 2023
The hotel I wanted was booked so he provided other choices. He did a great job!
Date of experience: May 12, 2023
Every thing was fine, agent was very courteous and helpful. Will gladly use the service again.
Date of experience: March 16, 2023
Jairo was very helpful and patient in finding hotels that fit my budget and location requirements.
Date of experience: July 10, 2023
Ashley, she was highly professional. Clear and concise. She took time to answer all my questions.
Date of experience: March 12, 2023
Timothy was very nice & prompt. He took me through the whole process step by step.
Date of experience: April 23, 2023
Lauren was a delight to work with finding me rooms at a difficult time of year!
Date of experience: July 20, 2023
Joel was very respectful and helpful! I wish everyone was like this. Have a great day
Date of experience: April 28, 2023
Very nice patient kind and professional. Took time and explained all my options for the rooms.
Date of experience: July 23, 2023
Scott helped me find my reservation number and went above and beyond the call of duty.
Date of experience: June 1, 2023
Excellent in all areas. He made it all so easy for me. I will be back.
Date of experience: March 10, 2023
Lauren was so helpful and very kind, I really enjoyed talking to her and make reservation
Date of experience: July 31, 2023
It was about a hour long on the phone but she got me a good rate
Date of experience: July 30, 2023
She went far and above to help me with two hotel rooms, one with wheelchair accessible
Date of experience: May 2, 2023
Representative was quick and efficient. He took the time to get us the best rate available!
Date of experience: May 4, 2023
William was very helpful and extremely polite. Got my rooms booked with no issues. Very pleased!
Date of experience: August 13, 2023
So thankful for Edgar! He found a room for us after we had searched three towns!
Date of experience: June 17, 2023
The representative could not understand me and I had spell out words. I finally gave up
Date of experience: June 18, 2023
Ramses helped me with multiple bookings and was very patient and thorough. I appreciated his help.
Date of experience: August 30, 2023
BookOnline is an independent travel network with access to rooms in thousands of hotels and approximately 200 countries worldwide. Our goal is to help you find the best value in travel accommodations online for destinations around the world. We offer locations in over 200 countries as well as thousands of great properties here in the United States of America.
BookOnline is focused on bringing our customers the most current and relevant results for their hotel needs. We do this by investing in technology and systems to create a better buying process in a secure environment. We have developed an intuitive web design for multiple devices that hopefully aid in your ability to find the information you need and book the property at your convenience. This technology also allows us to create dynamic results for our advertising, allowing us to show you the most relevant results for your search.
The end result is you find the property you are looking for with a minimal number of clicks and zoom right through into the checkout on your phone, tablet, or computer. Enjoy Book Online and all that we offer. We hope to add to our list of growing happy customers.
