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I cancelled my room after seeing the extra $75.00 they charged. Now I am out $243.57 and have no room available
Date of experience: July 22, 2022
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BookOnline has a rating of 4.6 stars from 4,661 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with BookOnline most frequently mention customer service, great job, and hotel room. BookOnline ranks 4th among Hotels sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
We tried booking at a Toronto hotel but there was no availability Joyce, in Reservations at the Canopy Hotel, was a terrific help. She checked throughout other establishments until we found what we were looking for. She saved us time, and was most pleasant and helpful! Thanks Joyce. Bruce and Susan McKie
1 star only because they dont allow negative stars. This company is operating with misleading and deceptive practices which are illegal in Australia. The only way to stop or limit there scam behaviour is to warn people. I made a booking with Bookonlie.com not realising they were an american website. They charged american $ for a booking in Australia for an Australian hotel. They also charged over $50 aus for insurance which I did not select. When I call and complained they chose to cancel my booking. I DID NOT ASK FOR THE BOOKING TO BE CANCELLED> So now i have lost over $600 and have no accomodation. Numerous calls to - yes you guessed it a Phillipino call centre - i have had no help. They tell me someone will call me back but it has now been over 2 weeks. The last call centre person tried to assure me they were a highly professional internal company. MMM you would wonder if this was correct why they would need to steal from people.
Joel was very helpful getting me a room. Going out of his way to help me.
Date of experience: February 20, 2023
She did a great job of answering all my questions and booking my room! Very friendly...
Date of experience: September 2, 2023
Good experience and very helpful with searching for an airport hotel with a shuttle.
Date of experience: March 1, 2024
Called and Tangerine was booked but Lisa tried to find me something else - stellar!
Date of experience: March 22, 2024
What an amazing person to handle my reservations! She is a keeper with your organization!
Date of experience: March 23, 2024
Patient, super helpful excellent personality. Very pleased.
Date of experience: March 22, 2024
Very difficult to understand
Not knowledgeable about rooms or amenities
Date of experience: March 23, 2024
Credit card was charged but I have no reservations,horrible experience
Date of experience: March 22, 2024
It was fast and she was very nice. She was very helpful and made sure that everything was correct.
Date of experience: March 19, 2024
Make sure to read the contract thoroughly. Also if you cancel you will be charged the entire amount.
Tip for consumers:
The cancelation policy.
Products used:
Hotel
Date of experience: October 6, 2022
Kind & efficient with clear communication. Thank you so much
Date of experience: March 20, 2024
Excellent service, answered all questions courteously.
Date of experience: March 20, 2024
He was very professional and kind. He was also very helpful and knowledgeable about the area.
Date of experience: March 19, 2024
I tried to book online and had trouble; Corey made the process quick and easy
Date of experience: January 23, 2024
Very kind amd helped me become a Hyatt member to save money.
Date of experience: March 18, 2024
ABSOLUTE pleasure to deal with. Very very helpful in finding exactly what I was looking for. I can't say THANK YOU enough.
Date of experience: March 20, 2023
He is Very good and really knows how to really help out
Date of experience: March 10, 2024
Arturo helped me book my room and accommodated for my situation. Very much appreciated!
Date of experience: February 20, 2024
Candice was very professional and helpful in helping me reserve rooms.Thank you.
Date of experience: March 17, 2024
Lauren was patient, courteous and gave exceptional customer service.
Date of experience: March 16, 2024
Thank you for all the help rommel did a fantastic job!
Date of experience: March 16, 2024
BookOnline is an independent travel network with access to rooms in thousands of hotels and approximately 200 countries worldwide. Our goal is to help you find the best value in travel accommodations online for destinations around the world. We offer locations in over 200 countries as well as thousands of great properties here in the United States of America.
BookOnline is focused on bringing our customers the most current and relevant results for their hotel needs. We do this by investing in technology and systems to create a better buying process in a secure environment. We have developed an intuitive web design for multiple devices that hopefully aid in your ability to find the information you need and book the property at your convenience. This technology also allows us to create dynamic results for our advertising, allowing us to show you the most relevant results for your search.
The end result is you find the property you are looking for with a minimal number of clicks and zoom right through into the checkout on your phone, tablet, or computer. Enjoy Book Online and all that we offer. We hope to add to our list of growing happy customers.
Hi Charlesetta, as a travel network we do not set the refundability of a reservation, as this is done at the hotel supplier level. We conspicuously disclose the refundability of a reservation on our checkout summary page before any funds are collected from our customers. Thank you for your statement above.
BookOnline