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BookOnline has a rating of 4.5 stars from 4,528 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with BookOnline most frequently mention customer service, great job, and hotel room. BookOnline ranks 4th among Hotels sites.
Proactively asks for customer feedback
This company responds to reviews on average within 4 days
My husband made a reservation months ago, but had issues when he arrived. They only had $1,200 a night suites available. While my husband was at registration trying to reserve a cheaper room, I called and spoke with Vanessa. She was able to book him a reservation for 3 nights at the Cosmopolitan. My hubby was able to walk over and check in immediately. After a long flight, finding a reasonably priced room was a relief.
I mistakenly booked a hotel room on this website and paid in full at the time of booking. When I checked out of the hotel 3 nights later I was told that my payment had not been received and that I needed to pay for my stay with another credit card. I have filed a complaint with the Better Business Bureau.
Excellent service. Leo was very helpful and answered all questions.
Pleasant efficient and kind. She handled everything with respect
The website said the hotel was full, so I was told to call. Carlos was very helpful. The call was quick and easy.
Fraudulent. The agent did not explain that this reservation was a non cancellation reservation. Alex indicated I had up until august 12,2024 to cancel. Also, the adjusted discounts were not applied that he indicated I could use. At this time, I'm requesting a full refund to my card. I called today and was promised that a supervisor would call me back to resolve this issue. Still waiting for a return call. I would like to resolve before taking this issue to a higher lev. Your sales agents should be forthcoming with the exact details. Your time and attention to this request is appreciated.
Very helpful after Expedia failed to complete the reservation
It was hard for me to book it on my own. I spoke to a agent. She was successful. I was very grateful.
The associate was very polite and solved my issues very quickly.
Edgar stayed with me until we found some thing on Mother's Day weekend that allowed us to stay. Just one overnight at a price point that was acceptable. Thank you Edgar.
Excellent interaction booking room with Jeannie for 2 queen beds for Wednesday 19th 2024 in Gainesville, Florida
Arturo was a great help at getting reservations at 2 motels in 2 different cities. He walked through various locations with me and made everything seamless
Service was excellent and polite, simple booking process.
I got my info taken down by someone who didn't have accurate answers...and she kept telling me sorry call back in 20 minutes...I called back in 5 minutes and Edgar got me everything I asked for...thoroughly
She had an accent that was a bit difficult and spoke too fast… moving on before I could interject any questions.
It was a very long wait at the time I called, but I hung on and waiting not to even hear a few fun facts about hotels around the country. Lauren was especially patient As I had to confirm with my daughter via messenger, to confirm exactly what she wanted for our stay. She was especially friendly and took care of everything quickly and effectively.
Short and sweet and to the point. Very friendly and helpful. 10/10
Mr. Rommell provided detailed information and honored the local business rate for my lodging. He remained courteous and professional at all times during our transaction.
Vanessa did an awesome job handling my reservation
Lindsey helped me with all my questions and concerns. Her communication skills were awesome. I appreciate being able to talk to someone who is really concerned about my needs.
I spoke with Carolyn to make our reservation, she was both knowledgeable and helped me make some decisions while I would be staying in Richmond. I appreciate all the help that she had given me. It is great to know your staff have a great personality and are very knowledgeable about all of your Hilton hotel chain resorts.
She barely heard what my issue was and transferred me to a customer service number that needed a itinerary number with a H which I don't have. It was a billing error and I needed to be connected with the reception desk. I eventually found the number myself on Google.
Quick, easy and helpful.
Explained rates and booked faster than I could do online.
Jose was very friendly and thorough. I asked him to check some different dates and combinations. He suggested some discount options and found a better rate than when I tried to book online myself! Thank you, Jose!
Gain trust and grow your business with customer reviews.
BookOnline is an independent travel network with access to rooms in thousands of hotels and approximately 200 countries worldwide. Our goal is to help you find the best value in travel accommodations online for destinations around the world. We offer locations in over 200 countries as well as thousands of great properties here in the United States of America.
BookOnline is focused on bringing our customers the most current and relevant results for their hotel needs. We do this by investing in technology and systems to create a better buying process in a secure environment. We have developed an intuitive web design for multiple devices that hopefully aid in your ability to find the information you need and book the property at your convenience. This technology also allows us to create dynamic results for our advertising, allowing us to show you the most relevant results for your search.
The end result is you find the property you are looking for with a minimal number of clicks and zoom right through into the checkout on your phone, tablet, or computer. Enjoy Book Online and all that we offer. We hope to add to our list of growing happy customers.
