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They disguise the site URL to look like the direct hotel website in Google search. It wasn't until I saw the $150+ "tax and recovery fee" on a $214 reservation that I realized something was off. By then I'd already booked. I canceled the reservation, but the site isn't clear on whether or not they refund the exorbitant fees. For comparison, booking directly on Marriott had $34 in government taxes and fees. Bookonline.com is crazy.
Tip for consumers:
Don't. Just don't. Book anywhere else - directly with the hotel, Priceline, Booking.com, Truvago, Kayak - anywhere else.
Date of experience: September 20, 2022
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BookOnline has a rating of 4.6 stars from 4,603 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with BookOnline most frequently mention customer service, great job, and hotel room. BookOnline ranks 4th among Hotels sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
My husband made a reservation months ago, but had issues when he arrived. They only had $1,200 a night suites available. While my husband was at registration trying to reserve a cheaper room, I called and spoke with Vanessa. She was able to book him a reservation for 3 nights at the Cosmopolitan. My hubby was able to walk over and check in immediately. After a long flight, finding a reasonably priced room was a relief.
I mistakenly booked a hotel room on this website and paid in full at the time of booking. When I checked out of the hotel 3 nights later I was told that my payment had not been received and that I needed to pay for my stay with another credit card. I have filed a complaint with the Better Business Bureau.
I called to book a few nights for a conference I'm attending. Victor helped me find some discounts using my AAA membership and pulled together several ideal options for me. He made sure I was able to fully book and confirm over the phone. Super, efficient, polite, and helpful. Victor goes the extra mile.
Date of experience: May 24, 2024
Lakeshia was incredible. She went above and beyond to help me get the rooms I needed on my budget. She was extremely kind, pleasant, knowledgeable, and understanding.
Date of experience: June 16, 2024
Reservation help was great. Quick and efficient. Called reservation number posted on website.
Date of experience: July 27, 2024
Marianne was great! She ensured that my reservation was correct and was extremely helpful.
Date of experience: July 28, 2024
Having found that our AirBNB was not clean or ready for us, we needed to find another place quickly (and while driving!). Tim was very helpful and got a hotel booked for me. The checkin at the hotel was easy.
Thank you!
Date of experience: May 25, 2024
Very helpful, understanding, and very patient. She tried hard to find a place within my budget.
Date of experience: July 19, 2024
Helpful, courteous, knowledgeable customer service
Date of experience: July 25, 2024
Neal was a nice guy but if I had known the price was cheaper calling the hotel directly I would have gone that way. So therefore I am paying a higher price. I have fell for this again! The first time I got screwed on a hotel using a booking on line was in MS(which was actually at the Doubletree in Hattiesburg MS) I had booked three rooms and when we got there there were no rooms booked! Took forever to get a refund. My mother in law is a patient at Barnes Hospital and I just pray we have a room when we get there. To everyone that can see this be aware.call the hotel directly and make your reservations. I called the hotel (after booking with the 877 number) and the price was like approximately 80.00 cheaper. And then to try and cancel the reservations that I just now made with book on line (which I had no idea who they were)they will charge me for one night! So online booking screwed me again!
Date of experience: May 23, 2024
Agent was helpful and polite. Helped me to make the best choice for my need.
Date of experience: July 23, 2024
My daughter and son-in-law live in Houston and the tornado has destroyed many of downtown buildings as well as homes.
This young man went above and beyond to help me get a hotel secured for my daughter and My son-in-law.
Anytime your parent, whether their adults children or young You're still a parent!
To have this young man help me secure a hotel room where I live in Midland, Texas and they are in Houston; was very refreshing and comforting for him to help me make sure they have a place to go!
Thank you Embassy Suites Downtown Houston for having an employee that helped ease the mind of a worried parent.
Date of experience: May 17, 2024
Terrible. Specially asked for early check in was told no problem, a room is available. Asked 2x to make sure we could check in right away. They lied just to make the sale.
Date of experience: June 13, 2024
Mariel was very patience and helpful! She made my booking not stressful … Thank you, Mariel
Date of experience: July 23, 2024
The customer service representative was friendly and polite.
Date of experience: July 21, 2024
We are traveling to Canada with our grandchildren, and wanted to make sure the rooms would accommodate the 5 of us. Nadia found us a suite exactly where we wanted to be. She was fantastic!
Date of experience: June 9, 2024
The Conrad agent was friendly and helpful with my questions. She explain the insurance policy which I chose to use. She even placed me on hold for a specific floor with a balcony. I hope the hotel is as pleasant as my experience booking my reservation over the phone.
Date of experience: May 20, 2024
I was completely amazed by the service. Tundra was booked full but Kellee was so extremely helpful in booking me into other accommodations. It was stress free and I appreciated all her help.
Although I really wanted to stay at the Tundra...I am very happy that i got a room for the weekend i needed.
Thank you
Date of experience: May 17, 2024
Paige was excellent. Listened to my needs and handled them perfectly. No complaints
Date of experience: July 20, 2024
He was wonderful- so clear about the price and instructions. What a pleasure!
Date of experience: July 21, 2024
Great the agent was informative courteous and polite.
Date of experience: July 20, 2024
I had the nicest lady help me in a very stressful situation. She was fabulous!
Date of experience: July 19, 2024
Wait time was less than a minute. Julia was very helpful and efficient.
Date of experience: July 18, 2024
I was in a tight spot and thought that I found a place to stay but went to check in and the night manager tells me that I have to check out by 11am. I'm paying over $300 for several hours and the manager has an attitude with me as though I did something wrong. Mary from reservations didn't do her job correctly and Days Inn employees are rude and mean. I'm here to bury my brother and this experience has made everything worse!
Date of experience: May 19, 2024
She was very descriptive and walked me through everything
Date of experience: July 19, 2024
BookOnline is an independent travel network with access to rooms in thousands of hotels and approximately 200 countries worldwide. Our goal is to help you find the best value in travel accommodations online for destinations around the world. We offer locations in over 200 countries as well as thousands of great properties here in the United States of America.
BookOnline is focused on bringing our customers the most current and relevant results for their hotel needs. We do this by investing in technology and systems to create a better buying process in a secure environment. We have developed an intuitive web design for multiple devices that hopefully aid in your ability to find the information you need and book the property at your convenience. This technology also allows us to create dynamic results for our advertising, allowing us to show you the most relevant results for your search.
The end result is you find the property you are looking for with a minimal number of clicks and zoom right through into the checkout on your phone, tablet, or computer. Enjoy Book Online and all that we offer. We hope to add to our list of growing happy customers.
