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They disguise the site URL to look like the direct hotel website in Google search. It wasn't until I saw the $150+ "tax and recovery fee" on a $214 reservation that I realized something was off. By then I'd already booked. I canceled the reservation, but the site isn't clear on whether or not they refund the exorbitant fees. For comparison, booking directly on Marriott had $34 in government taxes and fees. Bookonline.com is crazy.
Tip for consumers:
Don't. Just don't. Book anywhere else - directly with the hotel, Priceline, Booking.com, Truvago, Kayak - anywhere else.
Date of experience: September 20, 2022
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BookOnline has a rating of 4.6 stars from 4,716 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with BookOnline most frequently mention customer service, great job, and hotel room. BookOnline ranks 4th among Hotels sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
Great job, patient, calm, professional, understandable.
Date of experience: April 3, 2024
Very efficient, friendly and informative. Answered all my questions
Date of experience: April 3, 2024
She was very nice and helpful. Will be sure to pass on to friends.
Date of experience: March 9, 2024
ABSOLUTE pleasure to deal with. Very very helpful in finding exactly what I was looking for. I can't say THANK YOU enough.
Date of experience: March 20, 2023
Called to make a reservation and Amanda was very friendly and helpful.
Date of experience: March 25, 2024
Service was good, but I wanted to speak directly to the hotel.
Date of experience: March 23, 2024
I booked over the phone, and the associate was very knowledgeable, kind and polite.
Date of experience: March 28, 2024
I tried to book online and had trouble; Corey made the process quick and easy
Date of experience: January 23, 2024
Very nice associate! She was very helpful! I appreciate it!
Date of experience: March 27, 2024
Laura was very helpful and amazing very nice and polite
Date of experience: March 29, 2024
Good experience and very helpful with searching for an airport hotel with a shuttle.
Date of experience: March 1, 2024
Sarah was wonderful & so helpful, help me book last minute room to visit my aunt!
Date of experience: March 29, 2024
She was helpful and made the process easy. Thank you.
Date of experience: March 29, 2024
Keneisha was very helpful and got us a great deal for the room and dates we wanted.
Date of experience: December 27, 2023
Julio was fantastic, personable and very friendly and helpful
Date of experience: March 25, 2024
Greatest this was the best hotel I ever experienced
Date of experience: March 27, 2024
Above and beyond my expectations and have no problems with using their booking services again
Date of experience: December 31, 2023
I just made reservations and it took less than 10 mins! Seraya was knowledgeable and so helpful!
Date of experience: November 30, 2023
The report. Was rude and hung up on me when I asked for direct hotel phone number.
Date of experience: March 26, 2024
Excellent professionalism and patience as one card didn't not work. Thank you!
Date of experience: March 26, 2024
BookOnline is an independent travel network with access to rooms in thousands of hotels and approximately 200 countries worldwide. Our goal is to help you find the best value in travel accommodations online for destinations around the world. We offer locations in over 200 countries as well as thousands of great properties here in the United States of America.
BookOnline is focused on bringing our customers the most current and relevant results for their hotel needs. We do this by investing in technology and systems to create a better buying process in a secure environment. We have developed an intuitive web design for multiple devices that hopefully aid in your ability to find the information you need and book the property at your convenience. This technology also allows us to create dynamic results for our advertising, allowing us to show you the most relevant results for your search.
The end result is you find the property you are looking for with a minimal number of clicks and zoom right through into the checkout on your phone, tablet, or computer. Enjoy Book Online and all that we offer. We hope to add to our list of growing happy customers.
