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They disguise the site URL to look like the direct hotel website in Google search. It wasn't until I saw the $150+ "tax and recovery fee" on a $214 reservation that I realized something was off. By then I'd already booked. I canceled the reservation, but the site isn't clear on whether or not they refund the exorbitant fees. For comparison, booking directly on Marriott had $34 in government taxes and fees. Bookonline.com is crazy.
Tip for consumers:
Don't. Just don't. Book anywhere else - directly with the hotel, Priceline, Booking.com, Truvago, Kayak - anywhere else.
Date of experience: September 20, 2022
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BookOnline has a rating of 4.6 stars from 4,719 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with BookOnline most frequently mention customer service, great job, and hotel room. BookOnline ranks 4th among Hotels sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
It was fast and she was very nice. She was very helpful and made sure that everything was correct.
Date of experience: March 19, 2024
He is Very good and really knows how to really help out
Date of experience: March 10, 2024
Excellent service, answered all questions courteously.
Date of experience: March 20, 2024
He was very professional and kind. He was also very helpful and knowledgeable about the area.
Date of experience: March 19, 2024
Kind & efficient with clear communication. Thank you so much
Date of experience: March 20, 2024
Pleasant, helpful and efficient. Found a better price and the room size we requested
Date of experience: February 5, 2024
I will definitely have the cruze on from here in out… police are just zoned in to a black Altima
Date of experience: March 22, 2023
Called trying to book a room, but no information unless we book with them, unless we book the room. RIDICULOUS
Date of experience: September 5, 2023
Very kind amd helped me become a Hyatt member to save money.
Date of experience: March 18, 2024
Very knowledgeable and helpful with reservations and room type. Also requested first floor
Date of experience: February 26, 2024
Candice was very professional and helpful in helping me reserve rooms.Thank you.
Date of experience: March 17, 2024
Very helpful and concise! Reviewed all info and data. Gave me options and listened to my needs.
Date of experience: March 5, 2024
Was wonderful speaking to an English speaking representative.
Date of experience: March 15, 2024
Lauren was patient, courteous and gave exceptional customer service.
Date of experience: March 16, 2024
Corey was knowledgeable, helpful, professional. Great job!
Date of experience: March 16, 2024
Thank you for all the help rommel did a fantastic job!
Date of experience: March 16, 2024
I loved the entire experience. I have to give 50 characters? Now I don't like the experience.
Date of experience: March 14, 2024
Booked a room with the help of Shawn. Very insightful and he was a pleasure to talk to. Great job!
Date of experience: January 16, 2024
Great job! Friendly and made the process easy. Would use the reservation service again!
Date of experience: January 23, 2024
She was amazing :) she assisted very well with my room reservations for a meeting.
Date of experience: January 23, 2024
Bea was very professional and helpful, I think a raise and a bonus is in order
Date of experience: March 6, 2024
The representative was very polite and helpful. He answered all my questions.
Date of experience: March 14, 2024
BookOnline is an independent travel network with access to rooms in thousands of hotels and approximately 200 countries worldwide. Our goal is to help you find the best value in travel accommodations online for destinations around the world. We offer locations in over 200 countries as well as thousands of great properties here in the United States of America.
BookOnline is focused on bringing our customers the most current and relevant results for their hotel needs. We do this by investing in technology and systems to create a better buying process in a secure environment. We have developed an intuitive web design for multiple devices that hopefully aid in your ability to find the information you need and book the property at your convenience. This technology also allows us to create dynamic results for our advertising, allowing us to show you the most relevant results for your search.
The end result is you find the property you are looking for with a minimal number of clicks and zoom right through into the checkout on your phone, tablet, or computer. Enjoy Book Online and all that we offer. We hope to add to our list of growing happy customers.
