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I booked this reservation thinking I was booking it through the hotel's website. Upon realizing the rates I was paying were much higher than the hotel's actual rates and that I needed to make an adjustment to the dates, I cancelled this within 48 hours of booking. The policy said the cancellation and refund was subject to the hotel's cancellation policy. They refused to issue any refund for a booking that is 5 months out. This is a horrible business practice and very misleading to the customer. The confirmation itself says "Free Cancellation" which seems synonymous with a refundable reservation. I have never had such an unpleasant experience and will never use this again.
Date of experience: June 14, 2022
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BookOnline has a rating of 4.6 stars from 4,658 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with BookOnline most frequently mention customer service, great job, and hotel room. BookOnline ranks 4th among Hotels sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
We tried booking at a Toronto hotel but there was no availability Joyce, in Reservations at the Canopy Hotel, was a terrific help. She checked throughout other establishments until we found what we were looking for. She saved us time, and was most pleasant and helpful! Thanks Joyce. Bruce and Susan McKie
1 star only because they dont allow negative stars. This company is operating with misleading and deceptive practices which are illegal in Australia. The only way to stop or limit there scam behaviour is to warn people. I made a booking with Bookonlie.com not realising they were an american website. They charged american $ for a booking in Australia for an Australian hotel. They also charged over $50 aus for insurance which I did not select. When I call and complained they chose to cancel my booking. I DID NOT ASK FOR THE BOOKING TO BE CANCELLED> So now i have lost over $600 and have no accomodation. Numerous calls to - yes you guessed it a Phillipino call centre - i have had no help. They tell me someone will call me back but it has now been over 2 weeks. The last call centre person tried to assure me they were a highly professional internal company. MMM you would wonder if this was correct why they would need to steal from people.
She was wonderful… she helped me to find the right hotel and explained everything
Date of experience: February 14, 2023
Carolyn was super helpful and friendly. Made booking my last minute stay super easy.
Date of experience: March 21, 2023
Excellent professional. I could understand good English. Knew many details that i asked about
Date of experience: March 7, 2023
Very informative, did a great job. Made it very easy to make the reservations!
Date of experience: August 26, 2023
Rating a five star did an excellent job of finding us a decent hotel
Date of experience: June 21, 2023
Amber was most helpful in finding ding us great accommodation for a great price.
Date of experience: June 18, 2023
Very personable, professional and seems like he enjoys his job and the Sheraton family.
Date of experience: June 21, 2023
Quick, and efficient. Very polite and helpful. She helped book a pet friendly room.
Date of experience: February 21, 2023
Terry was very kind, polite and professional to me. She needs to be commended!
Date of experience: March 21, 2023
Complete rip off. Had cancel free on paper work. Could not go on dates. They cancel my reservation witch was free. But kept my money. Over $1100. 00
Date of experience: May 12, 2022
The young lady was very professional, polite and efficient.
Date of experience: February 20, 2024
Francisco was very polite and very helpful. He answered all of my questions.
Date of experience: January 13, 2024
Called a Canadian phone number to Book a Canadian hotel while in Canada and was charged in US dollars
I Will dispute the charges
* BookOnline attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: March 6, 2023
Excellent and easy! Rachel was very pleasant to work with
Date of experience: February 15, 2024
Great job she did, very well spoken had all her stuff right there
Date of experience: February 15, 2024
Reservation request was very easy and Lauren was pleasant and professional
Date of experience: February 12, 2024
Vihola was very helpful and respectful and pleasant to work with as we made our reservations.
Date of experience: October 11, 2023
Very professional and completely competent, took very good care of all needs
Date of experience: January 25, 2024
Very knowledgeable
Very professional
Very courteous
Date of experience: February 13, 2024
Ziola was a great help. Had a emergency situation that she helped me fix. Thanks again
Date of experience: October 4, 2023
Joby, did an outstanding job. He was very thorough and helpful. Job well done.
Thank you
Date of experience: February 16, 2023
Very friendly and helpful. No BS, wish I could talk tonier every time I make reservations
Date of experience: March 14, 2023
The experience was soooo easy. I'm not very techy and she made everything very stress free
Date of experience: May 14, 2023
BookOnline is an independent travel network with access to rooms in thousands of hotels and approximately 200 countries worldwide. Our goal is to help you find the best value in travel accommodations online for destinations around the world. We offer locations in over 200 countries as well as thousands of great properties here in the United States of America.
BookOnline is focused on bringing our customers the most current and relevant results for their hotel needs. We do this by investing in technology and systems to create a better buying process in a secure environment. We have developed an intuitive web design for multiple devices that hopefully aid in your ability to find the information you need and book the property at your convenience. This technology also allows us to create dynamic results for our advertising, allowing us to show you the most relevant results for your search.
The end result is you find the property you are looking for with a minimal number of clicks and zoom right through into the checkout on your phone, tablet, or computer. Enjoy Book Online and all that we offer. We hope to add to our list of growing happy customers.
