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They disguise the site URL to look like the direct hotel website in Google search. It wasn't until I saw the $150+ "tax and recovery fee" on a $214 reservation that I realized something was off. By then I'd already booked. I canceled the reservation, but the site isn't clear on whether or not they refund the exorbitant fees. For comparison, booking directly on Marriott had $34 in government taxes and fees. Bookonline.com is crazy.
Tip for consumers:
Don't. Just don't. Book anywhere else - directly with the hotel, Priceline, Booking.com, Truvago, Kayak - anywhere else.
Date of experience: September 20, 2022
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BookOnline has a rating of 4.6 stars from 4,719 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with BookOnline most frequently mention customer service, great job, and hotel room. BookOnline ranks 4th among Hotels sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
Called for reservation extension. Recognized the urgency and immediately redirected.
Date of experience: March 4, 2024
Professional experience. Very helpful in helping me book the best room for the best price.
Date of experience: February 25, 2024
Great experience with Nicholas! Answered all my questions and explained everything well!
Date of experience: March 3, 2024
He was wonderful, he truly cared, he answered every question.
Date of experience: March 2, 2024
Kevin was clear and professional in his communication and personable as well.
Date of experience: February 16, 2024
Called a Canadian phone number to Book a Canadian hotel while in Canada and was charged in US dollars
I Will dispute the charges
* BookOnline attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: March 6, 2023
It was good she was nice and very respectful I have no complaints
Date of experience: January 27, 2024
Wrong date booked and lots of screaming in background made it difficult to hear details
Date of experience: March 2, 2024
Great she was very nice and polite answered questions
Date of experience: March 2, 2024
Alex was very attentive and helpful. He did a great job.
Date of experience: March 2, 2024
The agent did a super job explaining the rate and room to me
Date of experience: January 25, 2024
He was great,personable, helpful and knowledgeable. Appreciated his help.
Date of experience: March 1, 2024
Tnesha was great, easy to work with and persistent in getting to a good outcome.
Date of experience: February 29, 2024
The phone call was efficient and the agent was friendly and helpful.
Date of experience: February 28, 2024
Super friendly and thorough, which is rarity these days. Well done!
Date of experience: February 29, 2024
Jennifer was great very professional and knowledgeable and friendly
Date of experience: February 25, 2024
Vihola was very helpful and respectful and pleasant to work with as we made our reservations.
Date of experience: October 11, 2023
Ziola was a great help. Had a emergency situation that she helped me fix. Thanks again
Date of experience: October 4, 2023
The experience was soooo easy. I'm not very techy and she made everything very stress free
Date of experience: May 14, 2023
Joby, did an outstanding job. He was very thorough and helpful. Job well done.
Thank you
Date of experience: February 16, 2023
Friendly and helpful knowledgeable
Good feeling well done
Date of experience: February 28, 2024
Very professional n polite I am appreciative of her assistance
Date of experience: February 28, 2024
Hung up on me before I could ask my questions. I won't be using yall again.
Date of experience: September 6, 2023
Very friendly and helpful. No BS, wish I could talk tonier every time I make reservations
Date of experience: March 14, 2023
BookOnline is an independent travel network with access to rooms in thousands of hotels and approximately 200 countries worldwide. Our goal is to help you find the best value in travel accommodations online for destinations around the world. We offer locations in over 200 countries as well as thousands of great properties here in the United States of America.
BookOnline is focused on bringing our customers the most current and relevant results for their hotel needs. We do this by investing in technology and systems to create a better buying process in a secure environment. We have developed an intuitive web design for multiple devices that hopefully aid in your ability to find the information you need and book the property at your convenience. This technology also allows us to create dynamic results for our advertising, allowing us to show you the most relevant results for your search.
The end result is you find the property you are looking for with a minimal number of clicks and zoom right through into the checkout on your phone, tablet, or computer. Enjoy Book Online and all that we offer. We hope to add to our list of growing happy customers.
