- Log in
- Browse Businesses
- Guides
- Resources
- Write a Review
- Request a Review
- Backed by the National Science Foundation
- For Business
They disguise the site URL to look like the direct hotel website in Google search. It wasn't until I saw the $150+ "tax and recovery fee" on a $214 reservation that I realized something was off. By then I'd already booked. I canceled the reservation, but the site isn't clear on whether or not they refund the exorbitant fees. For comparison, booking directly on Marriott had $34 in government taxes and fees. Bookonline.com is crazy.
Tip for consumers:
Don't. Just don't. Book anywhere else - directly with the hotel, Priceline, Booking.com, Truvago, Kayak - anywhere else.
Date of experience: September 20, 2022
Share Review on:
BookOnline has a rating of 4.6 stars from 4,719 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with BookOnline most frequently mention customer service, great job, and hotel room. BookOnline ranks 4th among Hotels sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
The representative was quick and knowledgeable got my room booked fast and efficiently.
Date of experience: November 5, 2023
Very helpful and pleasant. Made sure I understood everything and answered my questions.
Date of experience: August 31, 2023
Happy and helpful I appreciate the help
Still looking to correct the issue
Date of experience: September 3, 2023
Quick and complete,friendly agent who took care of my requests quickly and correctly.
Date of experience: October 19, 2023
I was pleased with her patience and courtesy. She was providing excellent service.
Date of experience: September 7, 2023
Lauren was an exceptional booking agent. She was professional, courteous, and very helpful.
Date of experience: September 11, 2023
I spoke with Carolyn. She was very nice and very easy to understand.
Date of experience: August 3, 2023
Adrian was helpful and helped me to book my room quickly and easily.
Date of experience: May 11, 2023
Angelina was amazing and was able to get me set up very easily
Date of experience: April 11, 2023
Great experience…Lauren was very pleasant and made the experience easy…thank you!
Date of experience: August 14, 2023
Very polite and had no problems making the reservation or at the hotel
Date of experience: March 26, 2023
Very pleasant and very helpful. Found the best price for our extended stay.
Date of experience: August 17, 2023
Rep was able to look up and cancel previous reservation quickly and efficiently
Date of experience: July 9, 2023
Oscar was very friendly, patient and helpful with my request. Thank you Oscar
Date of experience: July 7, 2023
He was very easy to hear and understand and gave me excellent guidance.
Date of experience: May 16, 2023
Fast and efficient and helpful I strongly agree to book with these people
Date of experience: June 29, 2023
Kimberly delivered wonderful customer service! She deserves a bonus or even a raise.
Date of experience: April 5, 2023
He was exceptional and spoke English well, he found exactly what we needed.
Date of experience: May 20, 2023
BookOnline is an independent travel network with access to rooms in thousands of hotels and approximately 200 countries worldwide. Our goal is to help you find the best value in travel accommodations online for destinations around the world. We offer locations in over 200 countries as well as thousands of great properties here in the United States of America.
BookOnline is focused on bringing our customers the most current and relevant results for their hotel needs. We do this by investing in technology and systems to create a better buying process in a secure environment. We have developed an intuitive web design for multiple devices that hopefully aid in your ability to find the information you need and book the property at your convenience. This technology also allows us to create dynamic results for our advertising, allowing us to show you the most relevant results for your search.
The end result is you find the property you are looking for with a minimal number of clicks and zoom right through into the checkout on your phone, tablet, or computer. Enjoy Book Online and all that we offer. We hope to add to our list of growing happy customers.
