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I try to book directly with the hotel and their website had me thinking I was. I made an error on my dates and immediately contacted them to fix the mistake. They were argumentative. I insisted on speaking to a supervisor and was placed on hold and eventually hung up on. I called right back and had the very same experience! There is no customer service here! I would never use them!
Tip for consumers:
Don't do it!
Products used:
None!
Date of experience: May 18, 2022
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BookOnline has a rating of 4.6 stars from 4,603 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with BookOnline most frequently mention customer service, great job, and hotel room. BookOnline ranks 4th among Hotels sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
My husband made a reservation months ago, but had issues when he arrived. They only had $1,200 a night suites available. While my husband was at registration trying to reserve a cheaper room, I called and spoke with Vanessa. She was able to book him a reservation for 3 nights at the Cosmopolitan. My hubby was able to walk over and check in immediately. After a long flight, finding a reasonably priced room was a relief.
I mistakenly booked a hotel room on this website and paid in full at the time of booking. When I checked out of the hotel 3 nights later I was told that my payment had not been received and that I needed to pay for my stay with another credit card. I have filed a complaint with the Better Business Bureau.
I asked for a hotel right by airport and the agent booked me in one 20 minutes away.
Date of experience: July 18, 2024
I was overwhelmed with missing a flight and needed emergency accommodation and he was a very calming and helpful presence when I needed it.
Date of experience: July 18, 2024
Miranda was awesome and answered all my questions for scheduling our stay. Thank you!
Date of experience: July 19, 2024
Attentive, patient, clear, attention to detail Representative was helpful and informative and was very clear in his explanation of the type of room and it's location. He was polite, well spoken and friendly. Hopefully our hotel experience will be as good as promised. Representative was convincing that it will be a good experience and that the hotel is nice.
Date of experience: May 20, 2024
Very good service and person who helped me with booking he is the best
Date of experience: July 18, 2024
Thanks Mark, for being so prompt and helping my family out. I have 3 kids and we were stressed that our original booking didn't work out.
Date of experience: June 15, 2024
I couldn't book a room on line at my preferred hotel so I called their reservation number. The agent confirmed there were no rooms available at the first hotel and was able to find a room at a nearby hotel. He was friendly and patient and efficient.
Date of experience: May 21, 2024
Thank you Carlos for accommodating us last minute for a booking and special request!
Date of experience: July 13, 2024
Carlos made booking our rooms for ourselves, my mom, and granddaughter effortlessly. Made us feel at peace.
Date of experience: June 16, 2024
Naomi was great and thorough with our request and helped us a lot.
Date of experience: July 12, 2024
Julie was absolutely great to work with, she is a great asset to your company!
Date of experience: July 13, 2024
Sharmin told a lie about my beauty gift box… she said they would give it to me at the hotel.the hotel had no clue what I was talking about. So I called reservations back and talk to a male guy. He hung up on me and didn't call back…. So I want to know why I was told a lie and where is my beauty gift box
Date of experience: May 18, 2024
Emily explained everything, got us what we needed (no pets allowed hotel) at a decent price, precisely where we needed to be
Date of experience: June 18, 2024
I was having a hard time understanding the room description, she was so patient at explaining until I got it.
Date of experience: June 20, 2024
Chrislyn was very easy to talk to regarding my upcoming visit. She was very courteous and answered my questions satisfactorily.
Date of experience: June 27, 2024
Carlos did a great job and really listened to what I was saying. He was a great help and has us set up in mo time at all.
Date of experience: June 21, 2024
She was so nice and helped me very much, I'm not a computer person and she helped me out very much
Date of experience: July 12, 2024
Tell me about the menu at the casino which helped knowing where and what to eat so thank you very much.
Date of experience: June 12, 2024
I couldn't find a room available online. The attendant that I spoke with went out of her way to find us a room. She also offered discounts that saved us money. I am appreciative for great customer service.
Date of experience: May 18, 2024
I was looking for a hotel room in Mississippi. Going down the list I found a room that looked good so I booked it. I quickly realized the hotel was not in Mississippi it was in Maryland! I immediately tried to cancel the booking but kept being sent to a different website asking me what event had been canceled to facilitate the cancelation. I then tried to call a 800 number connected to the website but could not get through to anyone. I am now out $372.00!
Date of experience: May 22, 2024
Fast and easy reservation. Short wait time on phone
Date of experience: July 11, 2024
My phone was not responding to some of the prompts and he was very patient with me. Did a super job!
Date of experience: June 10, 2024
I never recieved my reciept. I've called several times requesting but still nothing. Please send me a reciept to *******@bacardi.com. Confirmation #*******
H*******
Date of experience: June 5, 2024
I cannot thank Alex enough for the amazing help he provided me in booking my room. He was extremely knowledgeable about the different options available and took the time to explain all the details to me. He was also very patient and accommodating, answering all of my questions and ensuring that I found the perfect room for my needs. Thanks to Alex, the booking process was smooth and stress-free. I highly recommend working with Alex for your accommodation needs - you won't be disappointed!
Date of experience: May 9, 2024
Polite and patient with me. Helpful in verifying the rate and presents to me!
Date of experience: July 9, 2024
BookOnline is an independent travel network with access to rooms in thousands of hotels and approximately 200 countries worldwide. Our goal is to help you find the best value in travel accommodations online for destinations around the world. We offer locations in over 200 countries as well as thousands of great properties here in the United States of America.
BookOnline is focused on bringing our customers the most current and relevant results for their hotel needs. We do this by investing in technology and systems to create a better buying process in a secure environment. We have developed an intuitive web design for multiple devices that hopefully aid in your ability to find the information you need and book the property at your convenience. This technology also allows us to create dynamic results for our advertising, allowing us to show you the most relevant results for your search.
The end result is you find the property you are looking for with a minimal number of clicks and zoom right through into the checkout on your phone, tablet, or computer. Enjoy Book Online and all that we offer. We hope to add to our list of growing happy customers.
