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They disguise the site URL to look like the direct hotel website in Google search. It wasn't until I saw the $150+ "tax and recovery fee" on a $214 reservation that I realized something was off. By then I'd already booked. I canceled the reservation, but the site isn't clear on whether or not they refund the exorbitant fees. For comparison, booking directly on Marriott had $34 in government taxes and fees. Bookonline.com is crazy.
Tip for consumers:
Don't. Just don't. Book anywhere else - directly with the hotel, Priceline, Booking.com, Truvago, Kayak - anywhere else.
Date of experience: September 20, 2022
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BookOnline has a rating of 4.6 stars from 4,719 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with BookOnline most frequently mention customer service, great job, and hotel room. BookOnline ranks 4th among Hotels sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
Service was excellent! Professional and courteous, would definitely recommend and will use again!
Date of experience: February 23, 2023
It would have been perfect if we could have got our king room
Date of experience: June 15, 2023
Andrea was very professional and friendly. Answered all my questions. Thank you Andrea
Date of experience: April 6, 2023
Great service very very helpful one of the best agents I have worked
Date of experience: April 6, 2023
Very very helpful. Thank you. Bailey got us everything we were looking for.
Date of experience: January 29, 2023
Very helpful and friendly, helped us find the right Hotel near the airport!
Date of experience: March 28, 2023
I had a great experience booking my room it was great thank you
Date of experience: February 27, 2023
Answered all my questions and was very helpful and delightful to speak with
Date of experience: April 18, 2023
The experience with Robert was the best, quick and easy. I appreciate that
Date of experience: June 26, 2023
Great experience very courteous and very helpful. Will book again in the future!
Date of experience: May 1, 2023
Great job. $#*! off $#*! submit your $#*! u u suck shoot balls
Date of experience: March 22, 2023
Excellent. By contrast, this survey is annoying by requiring at least 50 characters
Date of experience: May 31, 2023
Friendly, cheerful, professional and went above and beyond finding our "pet accommodation" hotel.
Date of experience: April 14, 2023
Paula was very friendly and helpful and got us exactly what we needed!
Date of experience: June 3, 2023
Very well spoken & polite.Help me navigate through so many hotels. Very patient.
Date of experience: March 7, 2023
Reservation was confirmed and all my questions were answered. Excellent and prompt service.
Date of experience: June 2, 2023
Very accurate.thank you for the great service. He was very polite and kind.
Date of experience: June 5, 2023
Wonderful! Jacob was easy to understand, polite, courteous and very patient and helpful!
Date of experience: March 12, 2023
She was very polite and help me getting what I was looking for.
Date of experience: June 7, 2023
Excellent service and very helpful in finding the right room for the occasion.
Date of experience: April 21, 2023
Very helpful and knowledgeable. Very patient even though my phone kept cutting out.
Date of experience: July 6, 2023
BookOnline is an independent travel network with access to rooms in thousands of hotels and approximately 200 countries worldwide. Our goal is to help you find the best value in travel accommodations online for destinations around the world. We offer locations in over 200 countries as well as thousands of great properties here in the United States of America.
BookOnline is focused on bringing our customers the most current and relevant results for their hotel needs. We do this by investing in technology and systems to create a better buying process in a secure environment. We have developed an intuitive web design for multiple devices that hopefully aid in your ability to find the information you need and book the property at your convenience. This technology also allows us to create dynamic results for our advertising, allowing us to show you the most relevant results for your search.
The end result is you find the property you are looking for with a minimal number of clicks and zoom right through into the checkout on your phone, tablet, or computer. Enjoy Book Online and all that we offer. We hope to add to our list of growing happy customers.
