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They disguise the site URL to look like the direct hotel website in Google search. It wasn't until I saw the $150+ "tax and recovery fee" on a $214 reservation that I realized something was off. By then I'd already booked. I canceled the reservation, but the site isn't clear on whether or not they refund the exorbitant fees. For comparison, booking directly on Marriott had $34 in government taxes and fees. Bookonline.com is crazy.
Tip for consumers:
Don't. Just don't. Book anywhere else - directly with the hotel, Priceline, Booking.com, Truvago, Kayak - anywhere else.
Date of experience: September 20, 2022
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BookOnline has a rating of 4.6 stars from 4,719 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with BookOnline most frequently mention customer service, great job, and hotel room. BookOnline ranks 4th among Hotels sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
Samantha was great helping us find a room and getting us checked in.
Date of experience: March 17, 2023
Helped me get a room at a hotel very close to his bosses.
Date of experience: March 20, 2023
He was very pleasant and helpful He found me just the right room!
Date of experience: March 20, 2023
Reservation request was very easy and Lauren was pleasant and professional
Date of experience: February 12, 2024
Excellent and easy! Rachel was very pleasant to work with
Date of experience: February 15, 2024
Great job she did, very well spoken had all her stuff right there
Date of experience: February 15, 2024
Was nice talking to this rep, she helped me, was really satisfied.
Date of experience: January 10, 2024
Very knowledgeable
Very professional
Very courteous
Date of experience: February 13, 2024
I enjoyed my stay to the fullest the hot tub and pool were great quiet and very clean
Date of experience: June 26, 2023
Easy to work with. She does an amazing job. I look forward to booking more with Hampton Inn
Date of experience: September 27, 2023
The call was disconnected and I had to call back. Now I got transferred. So far no good
Date of experience: October 26, 2023
Needed to contact the hotel directly and she told me to look in the yellow pages lol ….
Date of experience: January 19, 2023
Lauren was very courteous & helpful. Very professional
Date of experience: February 9, 2024
Robert was very efficient and courteous. He said I was too, but I can challenge the claim. Peace
Date of experience: August 3, 2023
Well done. He represented everything clearly and promptly. He knew what he was doing.
Date of experience: February 2, 2024
Very pleasant and professional behavior
Was very helpful
Date of experience: February 6, 2024
Cesar was really helpful and made booking such a breeze for our family and our dog.
Date of experience: January 18, 2024
Catherine was very kind and helpful. Excellent customer service.
Date of experience: February 10, 2024
Jennifer was very helpful & pleasant to talk with.
Date of experience: February 8, 2024
BookOnline is an independent travel network with access to rooms in thousands of hotels and approximately 200 countries worldwide. Our goal is to help you find the best value in travel accommodations online for destinations around the world. We offer locations in over 200 countries as well as thousands of great properties here in the United States of America.
BookOnline is focused on bringing our customers the most current and relevant results for their hotel needs. We do this by investing in technology and systems to create a better buying process in a secure environment. We have developed an intuitive web design for multiple devices that hopefully aid in your ability to find the information you need and book the property at your convenience. This technology also allows us to create dynamic results for our advertising, allowing us to show you the most relevant results for your search.
The end result is you find the property you are looking for with a minimal number of clicks and zoom right through into the checkout on your phone, tablet, or computer. Enjoy Book Online and all that we offer. We hope to add to our list of growing happy customers.
