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They disguise the site URL to look like the direct hotel website in Google search. It wasn't until I saw the $150+ "tax and recovery fee" on a $214 reservation that I realized something was off. By then I'd already booked. I canceled the reservation, but the site isn't clear on whether or not they refund the exorbitant fees. For comparison, booking directly on Marriott had $34 in government taxes and fees. Bookonline.com is crazy.
Tip for consumers:
Don't. Just don't. Book anywhere else - directly with the hotel, Priceline, Booking.com, Truvago, Kayak - anywhere else.
Date of experience: September 20, 2022
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BookOnline has a rating of 4.6 stars from 4,719 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with BookOnline most frequently mention customer service, great job, and hotel room. BookOnline ranks 4th among Hotels sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
Was able to reserve exactly what I wanted.
Don't really like the 'no cancellations' policy.
Date of experience: February 3, 2024
Arturo was excellent! Very professional, kind, and knowledgeable.
Date of experience: February 3, 2024
Marcus was most helpful and polite and most of all professional
Date of experience: January 29, 2024
I could not understand him and he didn't seem to understand me
Date of experience: November 9, 2023
She was very helpful helping me add another day for my stay.
Date of experience: February 1, 2024
Nick was great thank you 😊 we appreciate it. 1st time staying here.
Date of experience: February 1, 2024
Dawn was courteous and very professional. She handled the service very well
Date of experience: October 14, 2023
Professional, polite answered all my questions in a kind a courteous manner.
Date of experience: October 16, 2023
Very kind and helpful. Lauren was very friendly and answered all my questions. Thank you Lauren.
Date of experience: January 23, 2024
He performed well over the phone. He was very pleasant and informative.
Date of experience: October 19, 2023
Easy to work with and on point. Very clear communication and fast.
Date of experience: April 19, 2023
Professional and very helpful. She was friendly and quick. No complaints here.
Date of experience: April 9, 2023
Gave options and considered my budget. Friendly, helpful and knowledgeable
Date of experience: January 17, 2024
She was friendly and helpful - a real joy.
Bravo- she's a gem
Date of experience: August 12, 2023
Just wish I could have stayed. I guess my refund is pending.
Date of experience: August 12, 2023
Andrea was so courteous and knowledgeable. It was a very pleasant experience.
Date of experience: April 22, 2023
Same day reservation. Helpful. Guided me every step.
Date of experience: January 30, 2024
Date of experience: January 30, 2023
Polite and attentive, very knowledgeable and courteous, nice person to talk too.
Date of experience: April 24, 2023
Adrian, listened to my request and concerns and was professional and his assisting me.
Date of experience: January 18, 2024
BookOnline is an independent travel network with access to rooms in thousands of hotels and approximately 200 countries worldwide. Our goal is to help you find the best value in travel accommodations online for destinations around the world. We offer locations in over 200 countries as well as thousands of great properties here in the United States of America.
BookOnline is focused on bringing our customers the most current and relevant results for their hotel needs. We do this by investing in technology and systems to create a better buying process in a secure environment. We have developed an intuitive web design for multiple devices that hopefully aid in your ability to find the information you need and book the property at your convenience. This technology also allows us to create dynamic results for our advertising, allowing us to show you the most relevant results for your search.
The end result is you find the property you are looking for with a minimal number of clicks and zoom right through into the checkout on your phone, tablet, or computer. Enjoy Book Online and all that we offer. We hope to add to our list of growing happy customers.
