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They disguise the site URL to look like the direct hotel website in Google search. It wasn't until I saw the $150+ "tax and recovery fee" on a $214 reservation that I realized something was off. By then I'd already booked. I canceled the reservation, but the site isn't clear on whether or not they refund the exorbitant fees. For comparison, booking directly on Marriott had $34 in government taxes and fees. Bookonline.com is crazy.
Tip for consumers:
Don't. Just don't. Book anywhere else - directly with the hotel, Priceline, Booking.com, Truvago, Kayak - anywhere else.
Date of experience: September 20, 2022
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BookOnline has a rating of 4.6 stars from 4,719 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with BookOnline most frequently mention customer service, great job, and hotel room. BookOnline ranks 4th among Hotels sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
Very easy to talk to and work with. Great sense of humor.
Date of experience: August 15, 2023
I was charged double price for rooms and was never sent a confirmation email. I got screwed!
Date of experience: July 23, 2023
He was pleasant and easy to talk to about scheduling a reservation
Date of experience: March 22, 2023
Very easy to book with the agent I was on call with!
Date of experience: August 16, 2023
Thank you for getting the place and dates I needed for my mom and dad. God bless.
Date of experience: March 28, 2023
Barbara did a fantastic job of helping me.I told her she earned a book of gold stars.
Date of experience: May 16, 2023
Great job, wry patient, great voice, very good knowledge of I formation
Date of experience: May 15, 2023
The hotel I originally called for was booked. She found me a similar hotel in the area.
Date of experience: July 25, 2023
His patience and understanding was refreshing and impeccable! He deserves a raise!
Date of experience: June 23, 2023
The lady on the phone was very helpful and professional! Thank you
Date of experience: May 19, 2023
What is as easy as pie very precise, and helpful. Well done.
Date of experience: August 21, 2023
I had a very enjoyable experience and it was quick professional experience
Date of experience: July 26, 2023
Heather was courteous, professional and knowledgeable about rooms and rates. Very helpful
Date of experience: March 27, 2023
Grace went over and beyond really took her time to really search for good deals for me
Date of experience: August 22, 2023
Very good. The gentleman I talked to was very helpful and polite and answered all my questions.
Date of experience: July 28, 2023
Very fast, friendly and efficient. Explained in detail room rates and availability.
Date of experience: June 21, 2023
It was great and fast thats a great customer experience i had
Date of experience: August 25, 2023
Very pleasant and very helpful. She answered all the questions I had.
Date of experience: July 26, 2023
I made a telephone reservation thru Windham which was a simple process
Date of experience: April 28, 2023
Ashley was polite, efficient, and easy to work with. Thank you Ashley!
Date of experience: February 24, 2023
Jeanie was courteous and efficient. Explained the room and answered my questions
Date of experience: May 24, 2023
BookOnline is an independent travel network with access to rooms in thousands of hotels and approximately 200 countries worldwide. Our goal is to help you find the best value in travel accommodations online for destinations around the world. We offer locations in over 200 countries as well as thousands of great properties here in the United States of America.
BookOnline is focused on bringing our customers the most current and relevant results for their hotel needs. We do this by investing in technology and systems to create a better buying process in a secure environment. We have developed an intuitive web design for multiple devices that hopefully aid in your ability to find the information you need and book the property at your convenience. This technology also allows us to create dynamic results for our advertising, allowing us to show you the most relevant results for your search.
The end result is you find the property you are looking for with a minimal number of clicks and zoom right through into the checkout on your phone, tablet, or computer. Enjoy Book Online and all that we offer. We hope to add to our list of growing happy customers.
