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Had to make a quick decision to book a room when a family member's flights were suddenly canceled late at night. Made the reservation in real time as the hours passed, and the news didn't look good. Prepaid the room, but she was finally atc2am, able to get the last of two seats available out later that morning. No hotel stay needed. Have been on hold to cancel these reservations for now almost 3 hours!
Date of experience: August 8, 2023
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BookOnline has a rating of 4.6 stars from 4,650 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with BookOnline most frequently mention customer service, great job, and hotel room. BookOnline ranks 4th among Hotels sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
We tried booking at a Toronto hotel but there was no availability Joyce, in Reservations at the Canopy Hotel, was a terrific help. She checked throughout other establishments until we found what we were looking for. She saved us time, and was most pleasant and helpful! Thanks Joyce. Bruce and Susan McKie
1 star only because they dont allow negative stars. This company is operating with misleading and deceptive practices which are illegal in Australia. The only way to stop or limit there scam behaviour is to warn people. I made a booking with Bookonlie.com not realising they were an american website. They charged american $ for a booking in Australia for an Australian hotel. They also charged over $50 aus for insurance which I did not select. When I call and complained they chose to cancel my booking. I DID NOT ASK FOR THE BOOKING TO BE CANCELLED> So now i have lost over $600 and have no accomodation. Numerous calls to - yes you guessed it a Phillipino call centre - i have had no help. They tell me someone will call me back but it has now been over 2 weeks. The last call centre person tried to assure me they were a highly professional internal company. MMM you would wonder if this was correct why they would need to steal from people.
Catherine did a great job and was very cordial and friendly.
Date of experience: June 26, 2023
Spoke clearly. Efficient with the process and polite over the phone.
Date of experience: June 29, 2023
Understood and it was smooth and quick to make the reservation.
Date of experience: July 7, 2023
Joyce was very friendly and helpful and knowledgeable. Excellent customer service.
Date of experience: July 7, 2023
Quick and easy. Very pleasant and clear, finished with no questions.
Date of experience: May 22, 2023
We had a wonderful stay and everything was a positive experience
Date of experience: May 18, 2023
Lindsey did a wonderful job and is very positive and happy
Date of experience: July 15, 2023
Very polite, informative and good service and would definitely book again
Date of experience: July 11, 2023
Confirmed reservations and resolved check in time issue due to flight arrival time and delay
Date of experience: November 2, 2023
Very polite and quick and reviewed with me on my choices
Date of experience: April 5, 2023
Very patient and nice and extremely trying to ext end y
Date of experience: July 21, 2023
It was great! Thank you! Ashley was very kind and helpful!
Date of experience: July 21, 2023
Great experience. Thanks again for your help and for the opportunity
Date of experience: July 20, 2023
Very personal and helpful. Went above and beyond. Answer every question.
Date of experience: July 19, 2023
She was awesome! Very friendly and helpful. And provided great service
Date of experience: May 29, 2023
Very patience and willing to help throughout the process. Very knowledgeable
Date of experience: May 2, 2023
The rep was super nice an through about the whole experience
Date of experience: July 29, 2023
Dawn was wonderful, very pleasant and helpful!
Great service!
Thanks Dawn!
Date of experience: August 2, 2023
Svc was fast, friendly, and efficient and all questions were answered,
Date of experience: June 5, 2023
Good job and got booking done
Appreciated the help and patience
Date of experience: June 8, 2023
BookOnline is an independent travel network with access to rooms in thousands of hotels and approximately 200 countries worldwide. Our goal is to help you find the best value in travel accommodations online for destinations around the world. We offer locations in over 200 countries as well as thousands of great properties here in the United States of America.
BookOnline is focused on bringing our customers the most current and relevant results for their hotel needs. We do this by investing in technology and systems to create a better buying process in a secure environment. We have developed an intuitive web design for multiple devices that hopefully aid in your ability to find the information you need and book the property at your convenience. This technology also allows us to create dynamic results for our advertising, allowing us to show you the most relevant results for your search.
The end result is you find the property you are looking for with a minimal number of clicks and zoom right through into the checkout on your phone, tablet, or computer. Enjoy Book Online and all that we offer. We hope to add to our list of growing happy customers.
