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BookOnline has a rating of 4.6 stars from 4,608 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with BookOnline most frequently mention customer service, great job, and hotel room. BookOnline ranks 4th among Hotels sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
My husband made a reservation months ago, but had issues when he arrived. They only had $1,200 a night suites available. While my husband was at registration trying to reserve a cheaper room, I called and spoke with Vanessa. She was able to book him a reservation for 3 nights at the Cosmopolitan. My hubby was able to walk over and check in immediately. After a long flight, finding a reasonably priced room was a relief.
I mistakenly booked a hotel room on this website and paid in full at the time of booking. When I checked out of the hotel 3 nights later I was told that my payment had not been received and that I needed to pay for my stay with another credit card. I have filed a complaint with the Better Business Bureau.
Cory was patient and helpful even when our call got dropped and I had to call back.
Date of experience: June 4, 2023
I was pleased with my experience. He was Very personable and friendly.
Date of experience: April 7, 2023
I spoke with Lyman on the phone, and he was great! He made booking easy and expeditious.
Date of experience: January 25, 2023
Professional and very helpful. She was friendly and quick. No complaints here.
Date of experience: April 9, 2023
Anita was very professional, knowledgeable & sweet.
Date of experience: October 1, 2023
Talk like a professional good at her job handled everything with care
Date of experience: September 30, 2023
Date of experience: January 30, 2023
Easy to work with and on point. Very clear communication and fast.
Date of experience: April 19, 2023
Great. Danielle was helpful and to the point. Great personality as well
Date of experience: March 4, 2023
Andrea was so courteous and knowledgeable. It was a very pleasant experience.
Date of experience: April 22, 2023
Polite and attentive, very knowledgeable and courteous, nice person to talk too.
Date of experience: April 24, 2023
I made a telephone reservation thru Windham which was a simple process
Date of experience: April 28, 2023
Did great job with reservation. Very patient. Read through reservation for accuracy
Date of experience: May 8, 2023
He was pleasant and easy to talk to about scheduling a reservation
Date of experience: March 22, 2023
So pleasant and helpful! Was able to answer my questions and concerns.
Date of experience: March 24, 2023
Great job, wry patient, great voice, very good knowledge of I formation
Date of experience: May 15, 2023
Heather was courteous, professional and knowledgeable about rooms and rates. Very helpful
Date of experience: March 27, 2023
The lady on the phone was very helpful and professional! Thank you
Date of experience: May 19, 2023
Jeanie was courteous and efficient. Explained the room and answered my questions
Date of experience: May 24, 2023
They had everything we wanted, and did an awesome job explaining everything.
Date of experience: April 2, 2023
Ashley was polite, efficient, and easy to work with. Thank you Ashley!
Date of experience: February 24, 2023
BookOnline is an independent travel network with access to rooms in thousands of hotels and approximately 200 countries worldwide. Our goal is to help you find the best value in travel accommodations online for destinations around the world. We offer locations in over 200 countries as well as thousands of great properties here in the United States of America.
BookOnline is focused on bringing our customers the most current and relevant results for their hotel needs. We do this by investing in technology and systems to create a better buying process in a secure environment. We have developed an intuitive web design for multiple devices that hopefully aid in your ability to find the information you need and book the property at your convenience. This technology also allows us to create dynamic results for our advertising, allowing us to show you the most relevant results for your search.
The end result is you find the property you are looking for with a minimal number of clicks and zoom right through into the checkout on your phone, tablet, or computer. Enjoy Book Online and all that we offer. We hope to add to our list of growing happy customers.
