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BookOnline has a rating of 4.6 stars from 4,608 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with BookOnline most frequently mention customer service, great job, and hotel room. BookOnline ranks 4th among Hotels sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
My husband made a reservation months ago, but had issues when he arrived. They only had $1,200 a night suites available. While my husband was at registration trying to reserve a cheaper room, I called and spoke with Vanessa. She was able to book him a reservation for 3 nights at the Cosmopolitan. My hubby was able to walk over and check in immediately. After a long flight, finding a reasonably priced room was a relief.
I mistakenly booked a hotel room on this website and paid in full at the time of booking. When I checked out of the hotel 3 nights later I was told that my payment had not been received and that I needed to pay for my stay with another credit card. I have filed a complaint with the Better Business Bureau.
Very well, we had lots of questions and confusion and Joel helped with all of it.
Date of experience: July 5, 2023
Jeannie was incredibly helpful and made booking super easy. I appreciate her assistance.
Date of experience: September 21, 2023
Multiple rooms on specific dates and confirmed within an appropriate amount of time.
Date of experience: September 23, 2023
Ashley was very helpful and made everything easy. Thank you for the excellent service
Date of experience: September 23, 2023
She went out of her way to help me ( outside of her job description) really helped!
Date of experience: February 28, 2023
She gave me the information then she hung up on me because I didn't make a reservation. I
Date of experience: August 22, 2023
The rep was super nice an through about the whole experience
Date of experience: July 29, 2023
Great experience. Sadie did great a great job booking our night. The comp wine helped too!
Date of experience: June 23, 2023
Juan was so very helpful. He was polite and professional. He made booking online extremely easy.
Date of experience: February 1, 2023
Dawn was wonderful, very pleasant and helpful!
Great service!
Thanks Dawn!
Date of experience: August 2, 2023
Nadine was very helpful with our booking. She was truly a blessing for our upcoming trip.
Date of experience: May 11, 2023
It was a wonderful experience with my agent online and my problem was solved within seconds.
Date of experience: May 20, 2023
Very helpful & friendly. Which is rare sometimes these days.
Date of experience: September 21, 2023
Awesome, no rooms but gave me a good transfer to contact someone else
Date of experience: September 21, 2023
Rick was truly patient and helpful. He was able to pivot when I was asking questions.
Date of experience: May 24, 2023
Ramses was pleasant to speak to and very helpful. He's a strong asset to your company.
Date of experience: May 23, 2023
She did a great job. I was in a tight situation and she helped me out
Date of experience: May 30, 2023
Pleasant and helpful! Provided options that best suited me and was pleasant in her conversation.
Date of experience: August 19, 2023
Tamara was very helpful. She was easy to understand and very knowledgeable in performing her job
Date of experience: June 3, 2023
Called to book my daughters wedding weekend and you were so helpful and professional. Thank you!
Date of experience: June 7, 2023
Overall very pleasant and professional. Got a nice room at a great price. Very helpful service.
Date of experience: June 11, 2023
Very kind voice, patient and sweet and very helpful. Thank you.
Date of experience: September 11, 2023
BookOnline is an independent travel network with access to rooms in thousands of hotels and approximately 200 countries worldwide. Our goal is to help you find the best value in travel accommodations online for destinations around the world. We offer locations in over 200 countries as well as thousands of great properties here in the United States of America.
BookOnline is focused on bringing our customers the most current and relevant results for their hotel needs. We do this by investing in technology and systems to create a better buying process in a secure environment. We have developed an intuitive web design for multiple devices that hopefully aid in your ability to find the information you need and book the property at your convenience. This technology also allows us to create dynamic results for our advertising, allowing us to show you the most relevant results for your search.
The end result is you find the property you are looking for with a minimal number of clicks and zoom right through into the checkout on your phone, tablet, or computer. Enjoy Book Online and all that we offer. We hope to add to our list of growing happy customers.
