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They disguise the site URL to look like the direct hotel website in Google search. It wasn't until I saw the $150+ "tax and recovery fee" on a $214 reservation that I realized something was off. By then I'd already booked. I canceled the reservation, but the site isn't clear on whether or not they refund the exorbitant fees. For comparison, booking directly on Marriott had $34 in government taxes and fees. Bookonline.com is crazy.
Tip for consumers:
Don't. Just don't. Book anywhere else - directly with the hotel, Priceline, Booking.com, Truvago, Kayak - anywhere else.
Date of experience: September 20, 2022
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BookOnline has a rating of 4.6 stars from 4,649 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with BookOnline most frequently mention customer service, great job, and hotel room. BookOnline ranks 4th among Hotels sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
We tried booking at a Toronto hotel but there was no availability Joyce, in Reservations at the Canopy Hotel, was a terrific help. She checked throughout other establishments until we found what we were looking for. She saved us time, and was most pleasant and helpful! Thanks Joyce. Bruce and Susan McKie
1 star only because they dont allow negative stars. This company is operating with misleading and deceptive practices which are illegal in Australia. The only way to stop or limit there scam behaviour is to warn people. I made a booking with Bookonlie.com not realising they were an american website. They charged american $ for a booking in Australia for an Australian hotel. They also charged over $50 aus for insurance which I did not select. When I call and complained they chose to cancel my booking. I DID NOT ASK FOR THE BOOKING TO BE CANCELLED> So now i have lost over $600 and have no accomodation. Numerous calls to - yes you guessed it a Phillipino call centre - i have had no help. They tell me someone will call me back but it has now been over 2 weeks. The last call centre person tried to assure me they were a highly professional internal company. MMM you would wonder if this was correct why they would need to steal from people.
Selina was lovely and professional and
I appreciated her courtesy
Date of experience: May 18, 2023
Very pleasant and helpful! Juan made my booking very easy!
Date of experience: April 20, 2023
A pleasure to speak with, and very informative and concern
Date of experience: September 20, 2023
Great!
Knowledgeable
Very friendly with a great personality
Patient
Helpful
Date of experience: July 15, 2023
Very helpful. Very clear description and thoroughly answered my questions
Date of experience: July 18, 2023
The call with Lauren was great experience. She was a great help to me.
Date of experience: July 17, 2023
Excellent service and ease in booking! Very helpful and friendly.
Date of experience: April 7, 2023
Great service and knowledgeable staff, she went above and beyond
Date of experience: July 25, 2023
Jennifer was very friendly and informative and answered all questions.
Date of experience: July 24, 2023
My reservation agent fulfilled my request quickly and efficiently. He was personable and courteous.
Date of experience: July 22, 2023
Very positive and efficient. Pleasant and friendly. Verified information requested.
Date of experience: July 25, 2023
She was very cheerful and patient with my questions 10/10
Date of experience: December 15, 2023
Very professional! Very nice and would love to use again
Date of experience: March 4, 2023
The on-line representative was great and the hotel staff were very friendly and helpful.
Date of experience: July 28, 2023
Very smart and very very helpful would love to see park with her again
Date of experience: June 2, 2023
Professional great customer service very much satisfied
Date of experience: December 15, 2023
Cesar was courteous and quick about getting us booked at the last minute! Thank you!
Date of experience: December 15, 2023
Very helpful in all aspects. Thank you very much. Made reservation process much easier.
Date of experience: June 5, 2023
A Titanium some hotel see to the effort…these guys where stars
Date of experience: December 14, 2023
Excellent, she explained everything and was super helpful and pleasant
Date of experience: June 1, 2023
Xavier was very helpful and answered all my questions.
Date of experience: December 14, 2023
Very smooth experience with a very knowledgeable and friendly agent.
Date of experience: January 22, 2023
The lady was very nice and helpful. She spoke very well and understandable.
Date of experience: November 10, 2023
BookOnline is an independent travel network with access to rooms in thousands of hotels and approximately 200 countries worldwide. Our goal is to help you find the best value in travel accommodations online for destinations around the world. We offer locations in over 200 countries as well as thousands of great properties here in the United States of America.
BookOnline is focused on bringing our customers the most current and relevant results for their hotel needs. We do this by investing in technology and systems to create a better buying process in a secure environment. We have developed an intuitive web design for multiple devices that hopefully aid in your ability to find the information you need and book the property at your convenience. This technology also allows us to create dynamic results for our advertising, allowing us to show you the most relevant results for your search.
The end result is you find the property you are looking for with a minimal number of clicks and zoom right through into the checkout on your phone, tablet, or computer. Enjoy Book Online and all that we offer. We hope to add to our list of growing happy customers.
