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They disguise the site URL to look like the direct hotel website in Google search. It wasn't until I saw the $150+ "tax and recovery fee" on a $214 reservation that I realized something was off. By then I'd already booked. I canceled the reservation, but the site isn't clear on whether or not they refund the exorbitant fees. For comparison, booking directly on Marriott had $34 in government taxes and fees. Bookonline.com is crazy.
Tip for consumers:
Don't. Just don't. Book anywhere else - directly with the hotel, Priceline, Booking.com, Truvago, Kayak - anywhere else.
Date of experience: September 20, 2022
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BookOnline has a rating of 4.6 stars from 4,649 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with BookOnline most frequently mention customer service, great job, and hotel room. BookOnline ranks 4th among Hotels sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
We tried booking at a Toronto hotel but there was no availability Joyce, in Reservations at the Canopy Hotel, was a terrific help. She checked throughout other establishments until we found what we were looking for. She saved us time, and was most pleasant and helpful! Thanks Joyce. Bruce and Susan McKie
1 star only because they dont allow negative stars. This company is operating with misleading and deceptive practices which are illegal in Australia. The only way to stop or limit there scam behaviour is to warn people. I made a booking with Bookonlie.com not realising they were an american website. They charged american $ for a booking in Australia for an Australian hotel. They also charged over $50 aus for insurance which I did not select. When I call and complained they chose to cancel my booking. I DID NOT ASK FOR THE BOOKING TO BE CANCELLED> So now i have lost over $600 and have no accomodation. Numerous calls to - yes you guessed it a Phillipino call centre - i have had no help. They tell me someone will call me back but it has now been over 2 weeks. The last call centre person tried to assure me they were a highly professional internal company. MMM you would wonder if this was correct why they would need to steal from people.
Professional and great humour, very polite and down to earth
Date of experience: September 20, 2023
Jennifer was very helpful. Quickly responded.she was friendly and professional.
Date of experience: July 31, 2023
Very positive
I had trouble locating my card and my representative was very gracious.
Date of experience: July 31, 2023
Helped at a difficult time when we needed rooms last minute. I'm very grateful.
Date of experience: December 16, 2023
This clerk was very efficient helpful & polite. I enjoyed interacting with this clerk.
Date of experience: June 2, 2023
The agent did an excellent job of assisting me and verifying the accuracy of the information.
Date of experience: November 12, 2023
Very pleasant and helpful. Explained all my concerns and questions
Date of experience: March 28, 2023
Courtesy and professional and done checking in a timely manner
Date of experience: August 4, 2023
Very nice and professional very good experience over the phone
Date of experience: January 25, 2023
Very professional, excellent service.
Very helpful and no communication issues.
Date of experience: January 26, 2023
She was professional and was very helpful. Great customer service
Date of experience: April 11, 2023
My experience was pretty Pleasant he was thorough and courteous
Date of experience: August 7, 2023
Ashley was very pleasant and helpful. She answered my question very politely and professionally.
Date of experience: August 7, 2023
Martin was excellent at helping at the last minute with every detail. Thanks Martin
Date of experience: August 5, 2023
Great job booking my room for my niece's wedding weekend.
Date of experience: February 1, 2023
Had a great experience- friendly, efficient and great customer service
Date of experience: August 12, 2023
Very understanding very patient he did everything right (five stars)
Date of experience: August 11, 2023
Agent was very helpful and kind. It was much appreciated.
Date of experience: August 11, 2023
Jose was very helpful and explained the reservation very well
Date of experience: February 7, 2023
Ashley was very helpful, as well as pleasant and professional. She was patient also.
Date of experience: March 29, 2023
Julio was extremely helpful and very nice to speak to
Date of experience: August 19, 2023
BookOnline is an independent travel network with access to rooms in thousands of hotels and approximately 200 countries worldwide. Our goal is to help you find the best value in travel accommodations online for destinations around the world. We offer locations in over 200 countries as well as thousands of great properties here in the United States of America.
BookOnline is focused on bringing our customers the most current and relevant results for their hotel needs. We do this by investing in technology and systems to create a better buying process in a secure environment. We have developed an intuitive web design for multiple devices that hopefully aid in your ability to find the information you need and book the property at your convenience. This technology also allows us to create dynamic results for our advertising, allowing us to show you the most relevant results for your search.
The end result is you find the property you are looking for with a minimal number of clicks and zoom right through into the checkout on your phone, tablet, or computer. Enjoy Book Online and all that we offer. We hope to add to our list of growing happy customers.
