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I try to book directly with the hotel and their website had me thinking I was. I made an error on my dates and immediately contacted them to fix the mistake. They were argumentative. I insisted on speaking to a supervisor and was placed on hold and eventually hung up on. I called right back and had the very same experience! There is no customer service here! I would never use them!
Tip for consumers:
Don't do it!
Products used:
None!
Date of experience: May 18, 2022
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BookOnline has a rating of 4.6 stars from 4,626 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with BookOnline most frequently mention customer service, great job, and hotel room. BookOnline ranks 4th among Hotels sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
We tried booking at a Toronto hotel but there was no availability Joyce, in Reservations at the Canopy Hotel, was a terrific help. She checked throughout other establishments until we found what we were looking for. She saved us time, and was most pleasant and helpful! Thanks Joyce. Bruce and Susan McKie
1 star only because they dont allow negative stars. This company is operating with misleading and deceptive practices which are illegal in Australia. The only way to stop or limit there scam behaviour is to warn people. I made a booking with Bookonlie.com not realising they were an american website. They charged american $ for a booking in Australia for an Australian hotel. They also charged over $50 aus for insurance which I did not select. When I call and complained they chose to cancel my booking. I DID NOT ASK FOR THE BOOKING TO BE CANCELLED> So now i have lost over $600 and have no accomodation. Numerous calls to - yes you guessed it a Phillipino call centre - i have had no help. They tell me someone will call me back but it has now been over 2 weeks. The last call centre person tried to assure me they were a highly professional internal company. MMM you would wonder if this was correct why they would need to steal from people.
Understood and it was smooth and quick to make the reservation.
Date of experience: July 7, 2023
Catherine did a great job and was very cordial and friendly.
Date of experience: June 26, 2023
Spoke clearly. Efficient with the process and polite over the phone.
Date of experience: June 29, 2023
Very helpful and pleasant to deal with. He spoke clearly and was very polite.
Date of experience: August 23, 2023
Santiago was very helpful and described the hotel and room wonderfully.
Date of experience: June 13, 2023
Ashley was very personable and knowledgeable as she answered my questions and made my reservation.
Date of experience: August 1, 2023
Very helpful, her attitude was very nice and pleasant
Date of experience: August 31, 2023
Pleasant phone interaction,the representative went above and beyond the call of duty.
Date of experience: September 16, 2023
Easy to book and very helpful. Was able to book my room fast and with the hospital discount.
Date of experience: August 11, 2023
Fun friendly and helpful
Helped with good room and reasonable rate
Date of experience: June 21, 2023
Joyce was very friendly and helpful and knowledgeable. Excellent customer service.
Date of experience: July 7, 2023
Svc was fast, friendly, and efficient and all questions were answered,
Date of experience: June 5, 2023
Good job and got booking done
Appreciated the help and patience
Date of experience: June 8, 2023
Very thoroughly done and instructions were clear and easy to understand
Date of experience: March 2, 2023
Very nice patient and answered all questions and accommodated my requests.
Date of experience: February 16, 2023
Timely & knowledgeable. Offered best rate & reserved room type requested.
Date of experience: February 22, 2023
Very patience and willing to help throughout the process. Very knowledgeable
Date of experience: May 2, 2023
Very pleased with me the call was handled.
Very accommodating!
Date of experience: August 13, 2023
BookOnline is an independent travel network with access to rooms in thousands of hotels and approximately 200 countries worldwide. Our goal is to help you find the best value in travel accommodations online for destinations around the world. We offer locations in over 200 countries as well as thousands of great properties here in the United States of America.
BookOnline is focused on bringing our customers the most current and relevant results for their hotel needs. We do this by investing in technology and systems to create a better buying process in a secure environment. We have developed an intuitive web design for multiple devices that hopefully aid in your ability to find the information you need and book the property at your convenience. This technology also allows us to create dynamic results for our advertising, allowing us to show you the most relevant results for your search.
The end result is you find the property you are looking for with a minimal number of clicks and zoom right through into the checkout on your phone, tablet, or computer. Enjoy Book Online and all that we offer. We hope to add to our list of growing happy customers.
