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They disguise the site URL to look like the direct hotel website in Google search. It wasn't until I saw the $150+ "tax and recovery fee" on a $214 reservation that I realized something was off. By then I'd already booked. I canceled the reservation, but the site isn't clear on whether or not they refund the exorbitant fees. For comparison, booking directly on Marriott had $34 in government taxes and fees. Bookonline.com is crazy.
Tip for consumers:
Don't. Just don't. Book anywhere else - directly with the hotel, Priceline, Booking.com, Truvago, Kayak - anywhere else.
Date of experience: September 20, 2022
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BookOnline has a rating of 4.6 stars from 4,649 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with BookOnline most frequently mention customer service, great job, and hotel room. BookOnline ranks 4th among Hotels sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
We tried booking at a Toronto hotel but there was no availability Joyce, in Reservations at the Canopy Hotel, was a terrific help. She checked throughout other establishments until we found what we were looking for. She saved us time, and was most pleasant and helpful! Thanks Joyce. Bruce and Susan McKie
1 star only because they dont allow negative stars. This company is operating with misleading and deceptive practices which are illegal in Australia. The only way to stop or limit there scam behaviour is to warn people. I made a booking with Bookonlie.com not realising they were an american website. They charged american $ for a booking in Australia for an Australian hotel. They also charged over $50 aus for insurance which I did not select. When I call and complained they chose to cancel my booking. I DID NOT ASK FOR THE BOOKING TO BE CANCELLED> So now i have lost over $600 and have no accomodation. Numerous calls to - yes you guessed it a Phillipino call centre - i have had no help. They tell me someone will call me back but it has now been over 2 weeks. The last call centre person tried to assure me they were a highly professional internal company. MMM you would wonder if this was correct why they would need to steal from people.
Very pleased with me the call was handled.
Very accommodating!
Date of experience: August 13, 2023
Chelsea was awesome. Very friendly, polite, very patient & professional.
Date of experience: February 7, 2023
Great job again I think the title states the obvious
Date of experience: March 20, 2023
Very helpful and pleasant to deal with. He spoke clearly and was very polite.
Date of experience: August 23, 2023
Great customer service! Can't wait to get to the resort.
Date of experience: March 21, 2023
I just received a kind and effective service, a pleasure
Date of experience: March 21, 2023
She answered all my questions and was responsive and attentive.
Date of experience: April 19, 2023
She was very nice and helpful with my reservation and answered all my questions
Date of experience: June 21, 2023
She was very helpful, kind and pleasant to talk to
Date of experience: June 20, 2023
I don't have anything to add. Blah blah blah. Hope it's 50 characters now.
Date of experience: September 8, 2023
Hector was very helpful and kind, made booking very easy.
Date of experience: February 27, 2023
AnswerEd all my questions & gave me all the information
Date of experience: September 6, 2023
Great front desk. Nice place and we felt safe. Nice pool and workout room
Date of experience: September 7, 2023
Joyce was supper helpful, friendly and efficient. Could ask for better
Service!
Date of experience: December 12, 2023
Juan was fantastic! He was pleasant and fun to talk to, he made the booking experience enjoyable.
Date of experience: July 12, 2023
Excellent friendly service she took time with me to find what I was looking for.
Date of experience: December 10, 2023
She was helpful and personable! She was knowledgeable about this Hotel and offered me a free gift!
Date of experience: March 7, 2023
Excellent would recommend based on service rendered.
Date of experience: December 13, 2023
Not helpful and just disconnected me when I asked to be transferred
Date of experience: December 13, 2023
I needed additional information to book my reservation. Paul was patient and helpful.
Date of experience: December 11, 2023
Brandon was very helpful in letting us know the booking options.
Date of experience: December 11, 2023
Great experience! Will definitely book again. Very fast and efficient!
Date of experience: December 11, 2023
Was very helpful and professional I appreciate their service
Date of experience: December 13, 2023
BookOnline is an independent travel network with access to rooms in thousands of hotels and approximately 200 countries worldwide. Our goal is to help you find the best value in travel accommodations online for destinations around the world. We offer locations in over 200 countries as well as thousands of great properties here in the United States of America.
BookOnline is focused on bringing our customers the most current and relevant results for their hotel needs. We do this by investing in technology and systems to create a better buying process in a secure environment. We have developed an intuitive web design for multiple devices that hopefully aid in your ability to find the information you need and book the property at your convenience. This technology also allows us to create dynamic results for our advertising, allowing us to show you the most relevant results for your search.
The end result is you find the property you are looking for with a minimal number of clicks and zoom right through into the checkout on your phone, tablet, or computer. Enjoy Book Online and all that we offer. We hope to add to our list of growing happy customers.
