- Log in
- Browse Businesses
- Guides
- Resources
- Write a Review
- Request a Review
- Backed by the National Science Foundation
- For Business
I booked this reservation thinking I was booking it through the hotel's website. Upon realizing the rates I was paying were much higher than the hotel's actual rates and that I needed to make an adjustment to the dates, I cancelled this within 48 hours of booking. The policy said the cancellation and refund was subject to the hotel's cancellation policy. They refused to issue any refund for a booking that is 5 months out. This is a horrible business practice and very misleading to the customer. The confirmation itself says "Free Cancellation" which seems synonymous with a refundable reservation. I have never had such an unpleasant experience and will never use this again.
Date of experience: June 14, 2022
Share Review on:
BookOnline has a rating of 4.6 stars from 4,626 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with BookOnline most frequently mention customer service, great job, and hotel room. BookOnline ranks 4th among Hotels sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
We tried booking at a Toronto hotel but there was no availability Joyce, in Reservations at the Canopy Hotel, was a terrific help. She checked throughout other establishments until we found what we were looking for. She saved us time, and was most pleasant and helpful! Thanks Joyce. Bruce and Susan McKie
1 star only because they dont allow negative stars. This company is operating with misleading and deceptive practices which are illegal in Australia. The only way to stop or limit there scam behaviour is to warn people. I made a booking with Bookonlie.com not realising they were an american website. They charged american $ for a booking in Australia for an Australian hotel. They also charged over $50 aus for insurance which I did not select. When I call and complained they chose to cancel my booking. I DID NOT ASK FOR THE BOOKING TO BE CANCELLED> So now i have lost over $600 and have no accomodation. Numerous calls to - yes you guessed it a Phillipino call centre - i have had no help. They tell me someone will call me back but it has now been over 2 weeks. The last call centre person tried to assure me they were a highly professional internal company. MMM you would wonder if this was correct why they would need to steal from people.
It was easy and he was very friendly, made it simple.
Date of experience: September 5, 2023
Appreciated your patience and helpfulness! Thank you!
Date of experience: September 12, 2023
Easy to understand, knowledgeable. Pleasant and patient.
Date of experience: September 13, 2023
Thank you for booking to detail what I requested. Kind agent and very informative
Date of experience: September 12, 2023
Juan was very nice and very helpful. Pleasant to deal with.
Date of experience: February 6, 2023
Jose was polite and helpful and we were able to get the room we wanted
Date of experience: July 19, 2023
Very friendly and took interest- listened well- easy to talk to
Date of experience: February 27, 2023
Outstanding professional service by this young lady. She knows her stuff!
Date of experience: September 15, 2023
We had a wonderful stay and everything was a positive experience
Date of experience: May 18, 2023
Had a great experience- friendly, efficient and great customer service
Date of experience: August 12, 2023
Quick and easy. Very pleasant and clear, finished with no questions.
Date of experience: May 22, 2023
Very helpful and politely and answer all my questions I had.
Date of experience: April 1, 2023
Great job Jake. You spoke clear and concise and were personal
Date of experience: May 25, 2023
She was awesome! Very friendly and helpful. And provided great service
Date of experience: May 29, 2023
Very polite and quick and reviewed with me on my choices
Date of experience: April 5, 2023
Julio was extremely helpful and very nice to speak to
Date of experience: August 19, 2023
Lauren was very polite and amazingly kind when booking our hotel.
Date of experience: September 12, 2023
Talked to Zoila and she was very helpful, I would set up a reservation with her anytime. Thank you!
Date of experience: September 11, 2023
Very good, the Agent was very helpful and Professional
Date of experience: August 24, 2023
I wanted to use my points to have my grandchildren stay here for a week
Date of experience: July 12, 2023
Pleasant and helpful fix and solve all the problems I had, and book a room
Date of experience: July 2, 2023
Brandon was very attentive and thorough. Phone call was quick and easy and was eager to help.
Date of experience: August 31, 2023
You hung up on before i was finished talking i thought that was very rude!
Date of experience: July 14, 2023
He was very pleasant and helpful. God bless him too!
Date of experience: September 11, 2023
BookOnline is an independent travel network with access to rooms in thousands of hotels and approximately 200 countries worldwide. Our goal is to help you find the best value in travel accommodations online for destinations around the world. We offer locations in over 200 countries as well as thousands of great properties here in the United States of America.
BookOnline is focused on bringing our customers the most current and relevant results for their hotel needs. We do this by investing in technology and systems to create a better buying process in a secure environment. We have developed an intuitive web design for multiple devices that hopefully aid in your ability to find the information you need and book the property at your convenience. This technology also allows us to create dynamic results for our advertising, allowing us to show you the most relevant results for your search.
The end result is you find the property you are looking for with a minimal number of clicks and zoom right through into the checkout on your phone, tablet, or computer. Enjoy Book Online and all that we offer. We hope to add to our list of growing happy customers.
