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I booked this reservation thinking I was booking it through the hotel's website. Upon realizing the rates I was paying were much higher than the hotel's actual rates and that I needed to make an adjustment to the dates, I cancelled this within 48 hours of booking. The policy said the cancellation and refund was subject to the hotel's cancellation policy. They refused to issue any refund for a booking that is 5 months out. This is a horrible business practice and very misleading to the customer. The confirmation itself says "Free Cancellation" which seems synonymous with a refundable reservation. I have never had such an unpleasant experience and will never use this again.
Date of experience: June 14, 2022
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BookOnline has a rating of 4.6 stars from 4,614 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with BookOnline most frequently mention customer service, great job, and hotel room. BookOnline ranks 4th among Hotels sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
My husband made a reservation months ago, but had issues when he arrived. They only had $1,200 a night suites available. While my husband was at registration trying to reserve a cheaper room, I called and spoke with Vanessa. She was able to book him a reservation for 3 nights at the Cosmopolitan. My hubby was able to walk over and check in immediately. After a long flight, finding a reasonably priced room was a relief.
I mistakenly booked a hotel room on this website and paid in full at the time of booking. When I checked out of the hotel 3 nights later I was told that my payment had not been received and that I needed to pay for my stay with another credit card. I have filed a complaint with the Better Business Bureau.
Informative. He knew how to lookup all motels. He was very professional. He was very polite.
Date of experience: September 1, 2023
Jennifer was very helpful. Quickly responded.she was friendly and professional.
Date of experience: July 31, 2023
Booked room for 2 nights looking for a deal. He made this a enjoyable experience
Date of experience: May 1, 2023
Courtesy and professional and done checking in a timely manner
Date of experience: August 4, 2023
The experience was amazing an Ms Courtney was very patient as well as kind. Thanks
Date of experience: March 19, 2023
The person in charge was very helpful, nice and well informed.
Date of experience: September 8, 2023
Asked if I had any offers and the agent sent me to a phone tree without saying anything.
Date of experience: September 8, 2023
Rowena was patient & helpful to help me book my hotel stay
Date of experience: September 9, 2023
Andy gave me adequate information
I felt that he was clear
Date of experience: September 8, 2023
Rep was courteous, professional and very knowledgeable!
Date of experience: September 7, 2023
She was very helpful polite did a wonderful fantastic job thank you so much
Date of experience: September 8, 2023
Fast and easy. Agent very helpful, polite and very nice. Will definitely book there again
Date of experience: May 5, 2023
Awesome people working there! Kind and very helpful
Date of experience: September 9, 2023
Polite and patient. Very helpful. Helped me get a room with two beds!
Date of experience: September 8, 2023
Ashley was very pleasant and helpful. She answered my question very politely and professionally.
Date of experience: August 7, 2023
Martin was excellent at helping at the last minute with every detail. Thanks Martin
Date of experience: August 5, 2023
Great job. Very helpful. I hope I get Lauren again the next time I reserve.
Date of experience: May 10, 2023
Ramses was patient and extremely helpful and polite.he made sure I was taken care of
Date of experience: June 16, 2023
Prompt and efficient as well as very helpful
The representative for the reservation done promptly
Date of experience: May 13, 2023
$140 through Priceline, taxes and fees included. $210 through you. We have HH and military.
Date of experience: February 20, 2023
Very accommodating, took his time to help us. Was able to understand him very well.
Date of experience: June 20, 2023
Paige was very courteous and helpful, room booked last minute and was completed within minutes.
Date of experience: June 6, 2023
BookOnline is an independent travel network with access to rooms in thousands of hotels and approximately 200 countries worldwide. Our goal is to help you find the best value in travel accommodations online for destinations around the world. We offer locations in over 200 countries as well as thousands of great properties here in the United States of America.
BookOnline is focused on bringing our customers the most current and relevant results for their hotel needs. We do this by investing in technology and systems to create a better buying process in a secure environment. We have developed an intuitive web design for multiple devices that hopefully aid in your ability to find the information you need and book the property at your convenience. This technology also allows us to create dynamic results for our advertising, allowing us to show you the most relevant results for your search.
The end result is you find the property you are looking for with a minimal number of clicks and zoom right through into the checkout on your phone, tablet, or computer. Enjoy Book Online and all that we offer. We hope to add to our list of growing happy customers.
