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BookOnline

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Overview

BookOnline has a rating of 4.6 stars from 4,605 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with BookOnline most frequently mention customer service, great job, and hotel room. BookOnline ranks 4th among Hotels sites.

Proactively asks for customer feedback

This company responds to reviews on average within 2 days

Positive reviews (last 12 months): 87.4%
Positive
1,093
Neutral
10
Negative
147
View ratings trends
40
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How would you rate BookOnline?
Top Positive Review

“Came to the rescue!”

Teri S.
10/2/24

My husband made a reservation months ago, but had issues when he arrived. They only had $1,200 a night suites available. While my husband was at registration trying to reserve a cheaper room, I called and spoke with Vanessa. She was able to book him a reservation for 3 nights at the Cosmopolitan. My hubby was able to walk over and check in immediately. After a long flight, finding a reasonably priced room was a relief.

Date of experience: 9/22/24
See positive reviews
Top Critical Review

“IT SHOULD BE A ZERO Star - DO NOT USE THIS WEBSITE - IT'S A FAKE!”

Chris S.
10/25/24

I mistakenly booked a hotel room on this website and paid in full at the time of booking. When I checked out of the hotel 3 nights later I was told that my payment had not been received and that I needed to pay for my stay with another credit card. I have filed a complaint with the Better Business Bureau.

Date of experience: 10/15/24
See critical reviews

Reviews (4,605)

Rating

Timeframe

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Reviews that mention popular keywords

customer service (508) front desk (42) reservation process (29) credit card (65) booking process (20) booking agent (30) hotel room (62)
Thumbnail of user tinak565
New York
1 review
0 helpful votes
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August 24th, 2023
Verified purchase

Very pleasant helpful and patient, excellent customer service skills and very knowledgeable..

Date of experience: August 24, 2023

Thumbnail of user michaely1017
Canada
1 review
0 helpful votes
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July 28th, 2023
Verified purchase

The on-line representative was great and the hotel staff were very friendly and helpful.

Date of experience: July 28, 2023

Thumbnail of user barbarab4285
California
1 review
0 helpful votes
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August 30th, 2023
Verified purchase

Eduardo was friendly and knowledgeable.understanding and patient

Date of experience: August 30, 2023

Thumbnail of user janetu682
California
1 review
0 helpful votes
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July 31st, 2023
Verified purchase

Very positive
I had trouble locating my card and my representative was very gracious.

Date of experience: July 31, 2023

Thumbnail of user annaf1216
Ohio
3 reviews
0 helpful votes
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August 31st, 2023
Verified purchase

Excellent representative was excellent for my gift to my granddaughter

Date of experience: August 31, 2023

Thumbnail of user joanneg534
Delaware
1 review
0 helpful votes
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August 26th, 2023
Verified purchase

Very helpful even explain the difference between the pricing online and the real pricing.

Date of experience: August 26, 2023

Thumbnail of user marcellam99
California
1 review
0 helpful votes
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September 6th, 2023
Verified purchase

Fast and accurate help to book hotel in Frankfurt. Germany

Date of experience: September 6, 2023

Thumbnail of user jasonh2378
Florida
1 review
0 helpful votes
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September 7th, 2023
Verified purchase

Very easy to make reservations. So nice and helpful.

Date of experience: September 7, 2023

Thumbnail of user luped24
California
1 review
0 helpful votes
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September 6th, 2023
Verified purchase

Excellent! Will use his services again.was about to give up when I reached Cesar.

Date of experience: September 6, 2023

Thumbnail of user patricko598
California
1 review
0 helpful votes
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September 6th, 2023
Verified purchase

Well trained employee, very pleasant conversation.

Date of experience: September 6, 2023

Thumbnail of user brendal1625
California
1 review
0 helpful votes
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September 6th, 2023
Verified purchase

Reservation made easy and was accommodating for our needs.

Date of experience: September 6, 2023

Thumbnail of user bobbyp217
Pennsylvania
1 review
0 helpful votes
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September 6th, 2023
Verified purchase

Garcia quickly got me the info I needed. Thank you

Date of experience: September 6, 2023

Thumbnail of user micheler643
District of Columbia
1 review
0 helpful votes
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September 5th, 2023
Verified purchase

Great - all question was answer.- for my daughter birthday getaway - need that break

Date of experience: September 5, 2023

Thumbnail of user danat338
Ohio
1 review
0 helpful votes
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September 4th, 2023
Verified purchase

Danielle was friendly, professional, and quick, I very much appreciate her service.

Date of experience: September 4, 2023

Thumbnail of user mayj54
California
1 review
0 helpful votes
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July 16th, 2023
Verified purchase

Very helpful, answered my questions and concerns. Patient and polite.

Date of experience: July 16, 2023

Thumbnail of user marthag1146
Florida
1 review
0 helpful votes
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September 5th, 2023
Verified purchase

Christine was very helpful today and completed my reservation for me.

Date of experience: September 5, 2023

Thumbnail of user christopherc2938
Maryland
1 review
0 helpful votes
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September 7th, 2023
Verified purchase

Ms Ashley walked me through a process I made more difficult with the highest of professionalism

Date of experience: September 7, 2023

Thumbnail of user donnaj1496
New York
1 review
0 helpful votes
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September 7th, 2023
Verified purchase

Brandon was so helpful and friendly. Great experience

Date of experience: September 7, 2023

Thumbnail of user gavinog1
Texas
1 review
0 helpful votes
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September 6th, 2023
Verified purchase

Clearly explained and guided. Lucas did an awesome job.

Date of experience: September 6, 2023

Thumbnail of user anns1725
Virginia
1 review
0 helpful votes
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September 7th, 2023
Verified purchase

Brandon was very helpful, answered all my questions.

Date of experience: September 7, 2023

Thumbnail of user dennisc1237
Pennsylvania
1 review
0 helpful votes
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September 6th, 2023
Verified purchase

Friendly efficient service. Answered the phone quickly.

Date of experience: September 6, 2023

Thumbnail of user aidemam
Texas
1 review
0 helpful votes
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May 29th, 2023
Verified purchase

Enrique was very nice and patient he also included some gifts to choose from so was very nice.

Date of experience: May 29, 2023

Thumbnail of user sharonl1996
New York
1 review
0 helpful votes
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July 22nd, 2023
Verified purchase

My reservation agent fulfilled my request quickly and efficiently. He was personable and courteous.

Date of experience: July 22, 2023

Thumbnail of user carloso283
Washington
1 review
0 helpful votes
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September 2nd, 2023
Verified purchase

Corey has very helpful in booking my stay at your property.

Date of experience: September 2, 2023

Thumbnail of user jenniferd3076
Washington
1 review
0 helpful votes
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July 4th, 2023
Verified purchase

Brandon was very nice, on the phone. He helped me, and was very helpful!

Date of experience: July 4, 2023

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From the business

BookOnline is an independent travel network with access to rooms in thousands of hotels and approximately 200 countries worldwide. Our goal is to help you find the best value in travel accommodations online for destinations around the world. We offer locations in over 200 countries as well as thousands of great properties here in the United States of America.

BookOnline is focused on bringing our customers the most current and relevant results for their hotel needs. We do this by investing in technology and systems to create a better buying process in a secure environment. We have developed an intuitive web design for multiple devices that hopefully aid in your ability to find the information you need and book the property at your convenience. This technology also allows us to create dynamic results for our advertising, allowing us to show you the most relevant results for your search.

The end result is you find the property you are looking for with a minimal number of clicks and zoom right through into the checkout on your phone, tablet, or computer. Enjoy Book Online and all that we offer. We hope to add to our list of growing happy customers.

Company Representative

Thumbnail of user customers248
Customer S.
Typically responds within 2 days

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