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I booked this reservation thinking I was booking it through the hotel's website. Upon realizing the rates I was paying were much higher than the hotel's actual rates and that I needed to make an adjustment to the dates, I cancelled this within 48 hours of booking. The policy said the cancellation and refund was subject to the hotel's cancellation policy. They refused to issue any refund for a booking that is 5 months out. This is a horrible business practice and very misleading to the customer. The confirmation itself says "Free Cancellation" which seems synonymous with a refundable reservation. I have never had such an unpleasant experience and will never use this again.
Date of experience: June 14, 2022
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BookOnline has a rating of 4.6 stars from 4,614 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with BookOnline most frequently mention customer service, great job, and hotel room. BookOnline ranks 4th among Hotels sites.
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This company responds to reviews on average within 2 days
My husband made a reservation months ago, but had issues when he arrived. They only had $1,200 a night suites available. While my husband was at registration trying to reserve a cheaper room, I called and spoke with Vanessa. She was able to book him a reservation for 3 nights at the Cosmopolitan. My hubby was able to walk over and check in immediately. After a long flight, finding a reasonably priced room was a relief.
I mistakenly booked a hotel room on this website and paid in full at the time of booking. When I checked out of the hotel 3 nights later I was told that my payment had not been received and that I needed to pay for my stay with another credit card. I have filed a complaint with the Better Business Bureau.
I told her I needed an extended time she said she wou try to accommodate
Date of experience: June 9, 2023
Excellent, friendly service. Very helpful finding a room in my budget.
Date of experience: September 5, 2023
Great!
Knowledgeable
Very friendly with a great personality
Patient
Helpful
Date of experience: July 15, 2023
Very helpful. Very clear description and thoroughly answered my questions
Date of experience: July 18, 2023
Jennifer was very friendly and informative and answered all questions.
Date of experience: July 24, 2023
Great service and knowledgeable staff, she went above and beyond
Date of experience: July 25, 2023
Very positive and efficient. Pleasant and friendly. Verified information requested.
Date of experience: July 25, 2023
Victor was very professional, kind, bilingual ( very important)
Date of experience: August 24, 2023
Very pleasant helpful and patient, excellent customer service skills and very knowledgeable..
Date of experience: August 24, 2023
The on-line representative was great and the hotel staff were very friendly and helpful.
Date of experience: July 28, 2023
Eduardo was friendly and knowledgeable.understanding and patient
Date of experience: August 30, 2023
Very positive
I had trouble locating my card and my representative was very gracious.
Date of experience: July 31, 2023
Excellent representative was excellent for my gift to my granddaughter
Date of experience: August 31, 2023
Very helpful even explain the difference between the pricing online and the real pricing.
Date of experience: August 26, 2023
Fast and accurate help to book hotel in Frankfurt. Germany
Date of experience: September 6, 2023
Excellent! Will use his services again.was about to give up when I reached Cesar.
Date of experience: September 6, 2023
Well trained employee, very pleasant conversation.
Date of experience: September 6, 2023
Reservation made easy and was accommodating for our needs.
Date of experience: September 6, 2023
Garcia quickly got me the info I needed. Thank you
Date of experience: September 6, 2023
Great - all question was answer.- for my daughter birthday getaway - need that break
Date of experience: September 5, 2023
Danielle was friendly, professional, and quick, I very much appreciate her service.
Date of experience: September 4, 2023
Christine was very helpful today and completed my reservation for me.
Date of experience: September 5, 2023
Ms Ashley walked me through a process I made more difficult with the highest of professionalism
Date of experience: September 7, 2023
BookOnline is an independent travel network with access to rooms in thousands of hotels and approximately 200 countries worldwide. Our goal is to help you find the best value in travel accommodations online for destinations around the world. We offer locations in over 200 countries as well as thousands of great properties here in the United States of America.
BookOnline is focused on bringing our customers the most current and relevant results for their hotel needs. We do this by investing in technology and systems to create a better buying process in a secure environment. We have developed an intuitive web design for multiple devices that hopefully aid in your ability to find the information you need and book the property at your convenience. This technology also allows us to create dynamic results for our advertising, allowing us to show you the most relevant results for your search.
The end result is you find the property you are looking for with a minimal number of clicks and zoom right through into the checkout on your phone, tablet, or computer. Enjoy Book Online and all that we offer. We hope to add to our list of growing happy customers.
