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Do not use this site. We thought we were on the actual hotel's site but were not and were literally charged hundreds of dollars over the room rate and we an elles about two minutes after making the reservation. And our credit card company would not give us our money back
Tip for consumers:
Make sure you are on a legit honorable website before booking.
Products used:
We purchased directly through the hotel's actual website despite our unsuccessful attempt for a refund.
Date of experience: July 7, 2022
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BookOnline has a rating of 4.6 stars from 4,622 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with BookOnline most frequently mention customer service, great job, and hotel room. BookOnline ranks 4th among Hotels sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
My husband made a reservation months ago, but had issues when he arrived. They only had $1,200 a night suites available. While my husband was at registration trying to reserve a cheaper room, I called and spoke with Vanessa. She was able to book him a reservation for 3 nights at the Cosmopolitan. My hubby was able to walk over and check in immediately. After a long flight, finding a reasonably priced room was a relief.
I mistakenly booked a hotel room on this website and paid in full at the time of booking. When I checked out of the hotel 3 nights later I was told that my payment had not been received and that I needed to pay for my stay with another credit card. I have filed a complaint with the Better Business Bureau.
Well trained employee, very pleasant conversation.
Date of experience: September 6, 2023
Reservation made easy and was accommodating for our needs.
Date of experience: September 6, 2023
Garcia quickly got me the info I needed. Thank you
Date of experience: September 6, 2023
Great - all question was answer.- for my daughter birthday getaway - need that break
Date of experience: September 5, 2023
Danielle was friendly, professional, and quick, I very much appreciate her service.
Date of experience: September 4, 2023
Christine was very helpful today and completed my reservation for me.
Date of experience: September 5, 2023
Ms Ashley walked me through a process I made more difficult with the highest of professionalism
Date of experience: September 7, 2023
Brandon was so helpful and friendly. Great experience
Date of experience: September 7, 2023
Clearly explained and guided. Lucas did an awesome job.
Date of experience: September 6, 2023
Brandon was very helpful, answered all my questions.
Date of experience: September 7, 2023
Friendly efficient service. Answered the phone quickly.
Date of experience: September 6, 2023
Enrique was very nice and patient he also included some gifts to choose from so was very nice.
Date of experience: May 29, 2023
My reservation agent fulfilled my request quickly and efficiently. He was personable and courteous.
Date of experience: July 22, 2023
Brandon was very nice, on the phone. He helped me, and was very helpful!
Date of experience: July 4, 2023
Brandon was very pleasant and the reservation process was very smooth!
Date of experience: August 21, 2023
Excellent customer service and great customer support
Date of experience: August 28, 2023
Very helpful and sweet! Appreciate her going above and beyond!
Date of experience: June 24, 2023
Great customer service & very informative on hotel and check in/out times! Thanks
Date of experience: September 1, 2023
Amber did a great job. Answered all my questions. Very knowledgeable and pleasant.
Date of experience: September 3, 2023
Corey was very helpful, patient, and professional.
Date of experience: September 4, 2023
You understand my question and were able to explain to me about my stay
Date of experience: July 3, 2023
The call with Lauren was great experience. She was a great help to me.
Date of experience: July 17, 2023
BookOnline is an independent travel network with access to rooms in thousands of hotels and approximately 200 countries worldwide. Our goal is to help you find the best value in travel accommodations online for destinations around the world. We offer locations in over 200 countries as well as thousands of great properties here in the United States of America.
BookOnline is focused on bringing our customers the most current and relevant results for their hotel needs. We do this by investing in technology and systems to create a better buying process in a secure environment. We have developed an intuitive web design for multiple devices that hopefully aid in your ability to find the information you need and book the property at your convenience. This technology also allows us to create dynamic results for our advertising, allowing us to show you the most relevant results for your search.
The end result is you find the property you are looking for with a minimal number of clicks and zoom right through into the checkout on your phone, tablet, or computer. Enjoy Book Online and all that we offer. We hope to add to our list of growing happy customers.
