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They disguise the site URL to look like the direct hotel website in Google search. It wasn't until I saw the $150+ "tax and recovery fee" on a $214 reservation that I realized something was off. By then I'd already booked. I canceled the reservation, but the site isn't clear on whether or not they refund the exorbitant fees. For comparison, booking directly on Marriott had $34 in government taxes and fees. Bookonline.com is crazy.
Tip for consumers:
Don't. Just don't. Book anywhere else - directly with the hotel, Priceline, Booking.com, Truvago, Kayak - anywhere else.
Date of experience: September 20, 2022
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BookOnline has a rating of 4.6 stars from 4,626 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with BookOnline most frequently mention customer service, great job, and hotel room. BookOnline ranks 4th among Hotels sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
Always liked Days Inn, pleasantly surprised how reasonable the rate was for one night stay that included 45 days of parking. Ms Jhulanny was very patient in walking me through the reservation process.
1 star only because they dont allow negative stars. This company is operating with misleading and deceptive practices which are illegal in Australia. The only way to stop or limit there scam behaviour is to warn people. I made a booking with Bookonlie.com not realising they were an american website. They charged american $ for a booking in Australia for an Australian hotel. They also charged over $50 aus for insurance which I did not select. When I call and complained they chose to cancel my booking. I DID NOT ASK FOR THE BOOKING TO BE CANCELLED> So now i have lost over $600 and have no accomodation. Numerous calls to - yes you guessed it a Phillipino call centre - i have had no help. They tell me someone will call me back but it has now been over 2 weeks. The last call centre person tried to assure me they were a highly professional internal company. MMM you would wonder if this was correct why they would need to steal from people.
Fast and accurate help to book hotel in Frankfurt. Germany
Date of experience: September 6, 2023
Excellent! Will use his services again.was about to give up when I reached Cesar.
Date of experience: September 6, 2023
Well trained employee, very pleasant conversation.
Date of experience: September 6, 2023
Reservation made easy and was accommodating for our needs.
Date of experience: September 6, 2023
Garcia quickly got me the info I needed. Thank you
Date of experience: September 6, 2023
Great - all question was answer.- for my daughter birthday getaway - need that break
Date of experience: September 5, 2023
Danielle was friendly, professional, and quick, I very much appreciate her service.
Date of experience: September 4, 2023
Christine was very helpful today and completed my reservation for me.
Date of experience: September 5, 2023
Ms Ashley walked me through a process I made more difficult with the highest of professionalism
Date of experience: September 7, 2023
Brandon was so helpful and friendly. Great experience
Date of experience: September 7, 2023
Clearly explained and guided. Lucas did an awesome job.
Date of experience: September 6, 2023
Brandon was very helpful, answered all my questions.
Date of experience: September 7, 2023
Friendly efficient service. Answered the phone quickly.
Date of experience: September 6, 2023
Enrique was very nice and patient he also included some gifts to choose from so was very nice.
Date of experience: May 29, 2023
My reservation agent fulfilled my request quickly and efficiently. He was personable and courteous.
Date of experience: July 22, 2023
Brandon was very nice, on the phone. He helped me, and was very helpful!
Date of experience: July 4, 2023
Brandon was very pleasant and the reservation process was very smooth!
Date of experience: August 21, 2023
Excellent customer service and great customer support
Date of experience: August 28, 2023
Very helpful and sweet! Appreciate her going above and beyond!
Date of experience: June 24, 2023
Great customer service & very informative on hotel and check in/out times! Thanks
Date of experience: September 1, 2023
Amber did a great job. Answered all my questions. Very knowledgeable and pleasant.
Date of experience: September 3, 2023
BookOnline is an independent travel network with access to rooms in thousands of hotels and approximately 200 countries worldwide. Our goal is to help you find the best value in travel accommodations online for destinations around the world. We offer locations in over 200 countries as well as thousands of great properties here in the United States of America.
BookOnline is focused on bringing our customers the most current and relevant results for their hotel needs. We do this by investing in technology and systems to create a better buying process in a secure environment. We have developed an intuitive web design for multiple devices that hopefully aid in your ability to find the information you need and book the property at your convenience. This technology also allows us to create dynamic results for our advertising, allowing us to show you the most relevant results for your search.
The end result is you find the property you are looking for with a minimal number of clicks and zoom right through into the checkout on your phone, tablet, or computer. Enjoy Book Online and all that we offer. We hope to add to our list of growing happy customers.
