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BookOnline

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Overview

BookOnline has a rating of 4.6 stars from 4,605 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with BookOnline most frequently mention customer service, great job, and hotel room. BookOnline ranks 4th among Hotels sites.

Proactively asks for customer feedback

This company responds to reviews on average within 2 days

Positive reviews (last 12 months): 87.5%
Positive
1,094
Neutral
10
Negative
147
View ratings trends
40
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How would you rate BookOnline?
Top Positive Review

“Came to the rescue!”

Teri S.
10/2/24

My husband made a reservation months ago, but had issues when he arrived. They only had $1,200 a night suites available. While my husband was at registration trying to reserve a cheaper room, I called and spoke with Vanessa. She was able to book him a reservation for 3 nights at the Cosmopolitan. My hubby was able to walk over and check in immediately. After a long flight, finding a reasonably priced room was a relief.

Date of experience: 9/22/24
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Top Critical Review

“IT SHOULD BE A ZERO Star - DO NOT USE THIS WEBSITE - IT'S A FAKE!”

Chris S.
10/25/24

I mistakenly booked a hotel room on this website and paid in full at the time of booking. When I checked out of the hotel 3 nights later I was told that my payment had not been received and that I needed to pay for my stay with another credit card. I have filed a complaint with the Better Business Bureau.

Date of experience: 10/15/24
See critical reviews

Reviews (4,605)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (508) front desk (42) reservation process (29) credit card (65) booking process (20) booking agent (30) hotel room (62)
Thumbnail of user terrys1762
Idaho
1 review
0 helpful votes
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August 30th, 2023
Verified purchase

I reserved a room at the comfort inn and suites in ocean shores, washington for 10/2 to 19/5.

Date of experience: August 30, 2023

Thumbnail of user jackied479
Florida
1 review
0 helpful votes
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September 1st, 2023
Verified purchase

Agent was very helpful and willing to search the nights with a smile. Thank you!

Date of experience: September 1, 2023

Thumbnail of user justing808
California
1 review
0 helpful votes
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August 31st, 2023
Verified purchase

***********************Great!******************

*********************"Professional!*************

Date of experience: August 31, 2023

Thumbnail of user harveyr121
Maryland
1 review
0 helpful votes
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August 31st, 2023
Verified purchase

Really good service
She helped me out a lot
¡!¡!?!

Date of experience: August 31, 2023

Thumbnail of user vincentz140
Colorado
1 review
0 helpful votes
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July 31st, 2023
Verified purchase

Awesome customer service. Easy to talk to and convenient

Date of experience: July 31, 2023

Thumbnail of user newtonm33
Illinois
1 review
0 helpful votes
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January 22nd, 2023
Verified purchase

Very smooth experience with a very knowledgeable and friendly agent.

Date of experience: January 22, 2023

Thumbnail of user rafaa4
Washington
1 review
0 helpful votes
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August 31st, 2023
Verified purchase

Courteous, informative, very helpful and professional. Made my day.

Date of experience: August 31, 2023

Thumbnail of user carolynp823
Virginia
1 review
0 helpful votes
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August 3rd, 2023
Verified purchase

Great had no problem. Very nice person. Great help.

Date of experience: August 3, 2023

Thumbnail of user timm1980
New York
1 review
0 helpful votes
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August 31st, 2023
Verified purchase

Very polite, kind and professional assistance was provided.

Date of experience: August 31, 2023

Thumbnail of user karenp2833
New York
2 reviews
0 helpful votes
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August 31st, 2023
Verified purchase

Excellent customer. Kind, knowledgeable and professional.

Date of experience: August 31, 2023

Thumbnail of user lisar3127
Washington
1 review
0 helpful votes
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June 21st, 2023
Verified purchase

She was very nice and helpful with my reservation and answered all my questions

Date of experience: June 21, 2023

Thumbnail of user kathyk1054
California
1 review
0 helpful votes
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March 20th, 2023
Verified purchase

This was a nice young lady, with a very positive attitude and very helpful

Date of experience: March 20, 2023

Thumbnail of user davidv1861
California
1 review
0 helpful votes
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February 7th, 2023
Verified purchase

Jose was very helpful and explained the reservation very well

Date of experience: February 7, 2023

Thumbnail of user robertj2660
Indiana
1 review
0 helpful votes
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January 25th, 2023
Verified purchase

Very nice and professional very good experience over the phone

Date of experience: January 25, 2023

Thumbnail of user hazelm161
Texas
1 review
0 helpful votes
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March 21st, 2023
Verified purchase

Great customer service! Can't wait to get to the resort.

Date of experience: March 21, 2023

Thumbnail of user perryr76
Pennsylvania
1 review
0 helpful votes
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March 20th, 2023
Verified purchase

Great job again I think the title states the obvious

Date of experience: March 20, 2023

Thumbnail of user cheyanng
Texas
1 review
0 helpful votes
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May 9th, 2023
Verified purchase

Was able to answer my questions in an efficient manner and it was fast and to the point. Loved it.

Date of experience: May 9, 2023

Thumbnail of user nicoleb2308
Canada
1 review
0 helpful votes
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February 7th, 2023
Verified purchase

Chelsea was awesome. Very friendly, polite, very patient & professional.

Date of experience: February 7, 2023

Thumbnail of user johnh8328
Maine
1 review
0 helpful votes
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March 16th, 2023
Verified purchase

Excellent experience, Carlos was polite and friendly and very knowledgeable.

Date of experience: March 16, 2023

Thumbnail of user evab349
California
1 review
0 helpful votes
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August 2nd, 2023
Verified purchase

Very professional and friendly. She explained things very clearly.

Date of experience: August 2, 2023

Thumbnail of user sandraa1656
Indiana
1 review
0 helpful votes
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May 15th, 2023
Verified purchase

Very good. Easy to understand and helpful. Gave helpful information.

Date of experience: May 15, 2023

Thumbnail of user michalb50
Israel
1 review
0 helpful votes
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March 21st, 2023
Verified purchase

I just received a kind and effective service, a pleasure

Date of experience: March 21, 2023

Thumbnail of user davidm8869
Florida
1 review
0 helpful votes
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January 26th, 2023
Verified purchase

Very professional, excellent service.
Very helpful and no communication issues.

Date of experience: January 26, 2023

Thumbnail of user jeank604
California
1 review
0 helpful votes
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May 18th, 2023
Verified purchase

Selina was lovely and professional and
I appreciated her courtesy

Date of experience: May 18, 2023

Thumbnail of user jamesf3738
California
1 review
0 helpful votes
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March 29th, 2023
Verified purchase

Ashley was very helpful, as well as pleasant and professional. She was patient also.

Date of experience: March 29, 2023

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From the business

BookOnline is an independent travel network with access to rooms in thousands of hotels and approximately 200 countries worldwide. Our goal is to help you find the best value in travel accommodations online for destinations around the world. We offer locations in over 200 countries as well as thousands of great properties here in the United States of America.

BookOnline is focused on bringing our customers the most current and relevant results for their hotel needs. We do this by investing in technology and systems to create a better buying process in a secure environment. We have developed an intuitive web design for multiple devices that hopefully aid in your ability to find the information you need and book the property at your convenience. This technology also allows us to create dynamic results for our advertising, allowing us to show you the most relevant results for your search.

The end result is you find the property you are looking for with a minimal number of clicks and zoom right through into the checkout on your phone, tablet, or computer. Enjoy Book Online and all that we offer. We hope to add to our list of growing happy customers.

Company Representative

Thumbnail of user customers248
Customer S.
Typically responds within 2 days

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