- Log in
- Browse Businesses
- Guides
- Resources
- Write a Review
- Request a Review
- Backed by the National Science Foundation
- For Business
They disguise the site URL to look like the direct hotel website in Google search. It wasn't until I saw the $150+ "tax and recovery fee" on a $214 reservation that I realized something was off. By then I'd already booked. I canceled the reservation, but the site isn't clear on whether or not they refund the exorbitant fees. For comparison, booking directly on Marriott had $34 in government taxes and fees. Bookonline.com is crazy.
Tip for consumers:
Don't. Just don't. Book anywhere else - directly with the hotel, Priceline, Booking.com, Truvago, Kayak - anywhere else.
Date of experience: September 20, 2022
Share Review on:
BookOnline has a rating of 4.6 stars from 4,626 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with BookOnline most frequently mention customer service, great job, and hotel room. BookOnline ranks 4th among Hotels sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
Always liked Days Inn, pleasantly surprised how reasonable the rate was for one night stay that included 45 days of parking. Ms Jhulanny was very patient in walking me through the reservation process.
1 star only because they dont allow negative stars. This company is operating with misleading and deceptive practices which are illegal in Australia. The only way to stop or limit there scam behaviour is to warn people. I made a booking with Bookonlie.com not realising they were an american website. They charged american $ for a booking in Australia for an Australian hotel. They also charged over $50 aus for insurance which I did not select. When I call and complained they chose to cancel my booking. I DID NOT ASK FOR THE BOOKING TO BE CANCELLED> So now i have lost over $600 and have no accomodation. Numerous calls to - yes you guessed it a Phillipino call centre - i have had no help. They tell me someone will call me back but it has now been over 2 weeks. The last call centre person tried to assure me they were a highly professional internal company. MMM you would wonder if this was correct why they would need to steal from people.
Francis is awesome and helped me do what needed to be done
Date of experience: August 28, 2023
Booking was hassle free. The agent did a great job
Date of experience: August 29, 2023
Always clean and great staff. Also a great breakfast too!
Date of experience: March 6, 2023
Justine was wonderful! Made the reservation experience easy and so professional!
Date of experience: August 29, 2023
Awesome experience, friendly, very energetic, easy process. Greats customer service
Date of experience: August 28, 2023
First class with good, efficient polite and professional service.
Date of experience: August 31, 2023
Very professional and help me to get my reservation promptly
Date of experience: August 30, 2023
Zoila is awesome. She found us a great hotel room outta thin air. We so appreciate it!
Date of experience: August 29, 2023
Pleasant and courteous. Made making reservations easy.
Date of experience: August 30, 2023
Everything went smoothly. All my questions were covered before I even asked them
Date of experience: August 29, 2023
Zoila was a complete jersey. I would neva rent from u.
Date of experience: August 31, 2023
Claudia was pleasant, helpful, and thorough...what a great combination!
Date of experience: September 1, 2023
He was so helpful & promptly found us what we needed in a hotel.
Date of experience: September 1, 2023
Helped me to get the information that I needed. Was kind and courteous.
Date of experience: August 30, 2023
It's so refreshing talking with someone who doesn't mind helping you!
Date of experience: August 31, 2023
I reserved a room at the comfort inn and suites in ocean shores, washington for 10/2 to 19/5.
Date of experience: August 30, 2023
Agent was very helpful and willing to search the nights with a smile. Thank you!
Date of experience: September 1, 2023
***********************Great!******************
*********************"Professional!*************
Date of experience: August 31, 2023
Really good service
She helped me out a lot
¡!¡!?!
Date of experience: August 31, 2023
Awesome customer service. Easy to talk to and convenient
Date of experience: July 31, 2023
Very smooth experience with a very knowledgeable and friendly agent.
Date of experience: January 22, 2023
BookOnline is an independent travel network with access to rooms in thousands of hotels and approximately 200 countries worldwide. Our goal is to help you find the best value in travel accommodations online for destinations around the world. We offer locations in over 200 countries as well as thousands of great properties here in the United States of America.
BookOnline is focused on bringing our customers the most current and relevant results for their hotel needs. We do this by investing in technology and systems to create a better buying process in a secure environment. We have developed an intuitive web design for multiple devices that hopefully aid in your ability to find the information you need and book the property at your convenience. This technology also allows us to create dynamic results for our advertising, allowing us to show you the most relevant results for your search.
The end result is you find the property you are looking for with a minimal number of clicks and zoom right through into the checkout on your phone, tablet, or computer. Enjoy Book Online and all that we offer. We hope to add to our list of growing happy customers.
