BookOnline

Manuel was excellent, professional, courteous, and very efficient. I would give him a rating of 10 and consider him an extremely valuable employee.

I have a question about the Nairobi hotel but each time I call I get transferred to a service line that requires a reservation number. I don't have a reservation number, I'm calling about a NEW reservation. I've called 10 times and have been transferred and hung up on 10 times. It's been over 30 minutes and I've accomplished nothing.

You sounded drunk and you reserved and charged me for the wrong night even though you asured me it was for tonight! I'm at the hotel and had to pay another $500 to get my family including an elderly man and baby a room for the night. And now I have a fully paid room for tomorrow night and I don't need a room then! I want my money back. You're thieves!

I talked with Neil. He was very efficient and helpful. Took care of my booking with professionalism and speed. Thank you.

Neal was very helpful n reserving my room, and securing a great room at a much cheaper price. He found me a big discount, which made my day.

I tried to book 2 rooms with two queen beds each online. When I got to the end to submit the booking, it only showed one room, so I called the number below that said if you need assistance. I was told that the hotel was completely booked, and that is why I wasn't able to submit the booking. He suggested another hotel and gave me the price of $473 for two rooms with two beds each. I did not move forward because the price was so much more expensive than the price I could see online for that same hotel. I decided to call the first hotel again because they had the best price. I was able to book 2 rooms with two beds each for $273. They were not fully booked, so I have no idea why the agent told me they were. I recommend everyone to call the hotel directly.

I tried to find out about group rates for a reception in the area and didn't get anything useful. Still inquiring. I am currently deployed so I can't call 800 numbers

Very courteous representative. Took care of my requests quickly and efficiently.

He wasn't able to get me a room at the hotel 🏨 I called about. He did get me a great deal at another one. He was very informative and knew the area I was looking in. He gave excellent customer service

Super great, thoughtful, and a nice experience to compete my reservation.

Everything went well my concerns were met with understanding and the will to help me!

Crowned plaza was booked solid for the date I requested. Lindsey was very helpful with directing me and booking my room close by at another hotel within minutes. The booking was quick ad simple.

Very impressed with my experience with Arturo
He helped me with the booking and explaining how it all works. He took a lot of time to do that and care.

I was lied too I asked if this person worked for the hotel and was told yes
I asked for a room with jacuzzi tub and this hotel does not have them

Nicholas, was the person that helped me make my reservation. He was very helpful, l had not made thise type of reservation before. He was very through in his explanations he answered all my questions. So now l have complete making the reservation, thank you Nicholss

Rep did not listen that i was a member- dis not enter member in and did not provide member discount. Was booking 2 rooms and lost the better price as someone snagged the room before rep was finished booking.

Ap started working and got WAY better rate by doing it myself. Cancelled what rep booked for us.

Tried to call back to cancel- kept getting transferred and disconnected. Terrible experience. We book Marriott and this particular hotel several times a year. Normally great.

I do not like the way that your site come in as Booking.com. Once you book something you then see it is not booking.com. But bookingonline.com. I had a bad experience with bookingonline.com. I will never do business with you site.

Excellent phone skills and very patient. I was so lucky to get her on a second call. The first attempt with another agent was not pleasant. He was rude at times and hung up on me.

Arturo knew exactly which hotel to recommend based on my needs. Great service!

Good service by a knowledgeable person that is friendly

The young lady "Carolyn" who helped me was very helpful and clearly spoken in arranging my reservation, I didn't have to ask her to repeat any of the information she told me.
This is one of many reasons why I keep returning to this Marriott, I've yet to ever be disappointed.

Edgar was so helpful. Very patient and professional while finding the right accomodations for our upcoming stay in Seattle in August.

Very helpful and explained everything well. Kraig was very patient in my deciding what type of reservation would best suit my needs. He took his time and made sure everything was correct. He also explained about typing my number in so we could be sure it was correct. Thank you again Kraig!