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As stated in previous comments, my fees/taxes were almost $100 more than what I could have booked through the hotel. On top of that the hotel allows for cancellations and Bookonline.com does not. There was no breakdown of fees, so when I saw the bill later I thought there must be an error because the taxes and fees were over 75% of what my nightly rate was! The booking was $144/night and the taxes/fees were $108/night! Through Marriot directly the taxes/fees would have been $13/night at most. I've tried getting in touch with customer service several times, but keep getting the same robot generic response back. The only reason I'm writing a review here (First review I've written ever maybe) is because I've seen them respond to some of the poor reviews given here. I'd like to recover my almost $800 extra I spent on this 8 day booking. DON'T BOOK HERE. There are plenty of better options.
Date of experience: November 7, 2022
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BookOnline has a rating of 4.6 stars from 4,605 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with BookOnline most frequently mention customer service, great job, and hotel room. BookOnline ranks 4th among Hotels sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
My husband made a reservation months ago, but had issues when he arrived. They only had $1,200 a night suites available. While my husband was at registration trying to reserve a cheaper room, I called and spoke with Vanessa. She was able to book him a reservation for 3 nights at the Cosmopolitan. My hubby was able to walk over and check in immediately. After a long flight, finding a reasonably priced room was a relief.
I mistakenly booked a hotel room on this website and paid in full at the time of booking. When I checked out of the hotel 3 nights later I was told that my payment had not been received and that I needed to pay for my stay with another credit card. I have filed a complaint with the Better Business Bureau.
The associate was very polite and solved my issues very quickly.
Date of experience: June 27, 2024
Edgar stayed with me until we found some thing on Mother's Day weekend that allowed us to stay. Just one overnight at a price point that was acceptable. Thank you Edgar.
Date of experience: May 11, 2024
Excellent interaction booking room with Jeannie for 2 queen beds for Wednesday 19th 2024 in Gainesville, Florida
Date of experience: June 17, 2024
Arturo was a great help at getting reservations at 2 motels in 2 different cities. He walked through various locations with me and made everything seamless
Date of experience: May 12, 2024
Service was excellent and polite, simple booking process.
Date of experience: June 26, 2024
I got my info taken down by someone who didn't have accurate answers...and she kept telling me sorry call back in 20 minutes...I called back in 5 minutes and Edgar got me everything I asked for...thoroughly
Date of experience: April 26, 2024
She had an accent that was a bit difficult and spoke too fast… moving on before I could interject any questions.
Date of experience: June 6, 2024
It was a very long wait at the time I called, but I hung on and waiting not to even hear a few fun facts about hotels around the country. Lauren was especially patient As I had to confirm with my daughter via messenger, to confirm exactly what she wanted for our stay. She was especially friendly and took care of everything quickly and effectively.
Date of experience: April 22, 2024
Short and sweet and to the point. Very friendly and helpful. 10/10
Date of experience: June 25, 2024
Mr. Rommell provided detailed information and honored the local business rate for my lodging. He remained courteous and professional at all times during our transaction.
Date of experience: May 15, 2024
Vanessa did an awesome job handling my reservation
Date of experience: June 23, 2024
Lindsey helped me with all my questions and concerns. Her communication skills were awesome. I appreciate being able to talk to someone who is really concerned about my needs.
Date of experience: May 8, 2024
I spoke with Carolyn to make our reservation, she was both knowledgeable and helped me make some decisions while I would be staying in Richmond. I appreciate all the help that she had given me. It is great to know your staff have a great personality and are very knowledgeable about all of your Hilton hotel chain resorts.
Date of experience: April 21, 2024
She barely heard what my issue was and transferred me to a customer service number that needed a itinerary number with a H which I don't have. It was a billing error and I needed to be connected with the reception desk. I eventually found the number myself on Google.
Date of experience: April 27, 2024
Quick, easy and helpful.
Explained rates and booked faster than I could do online.
Date of experience: June 19, 2024
Jose was very friendly and thorough. I asked him to check some different dates and combinations. He suggested some discount options and found a better rate than when I tried to book online myself! Thank you, Jose!
Date of experience: April 23, 2024
I was at my wit with trying to find a hotel, but this lady saved the night for me n my family. She was very helpful n patient. We were so tried of driving around with no luck of finding a hotel along with hungry. The customer service I received was a amazing experience!
Date of experience: April 23, 2024
I was trying to link up with some friends that will be staying this weekend at the Courtyard by Marriott in Charleston, SC Northside Dr location. Bailey was pleasantly helpful, and I honestly did appreciate her in searching for me. They were sold out but she suggested another nice location. Even though I didn't book at this time, I will definitely call again in the future for service. She was just that great!
Date of experience: April 16, 2024
Great customer support person. So friendly and helpful
Date of experience: June 21, 2024
Lisa helped me figure out everything I needed! She was very kind to me and I appreciated her willingness to not get annoyed at me and help me! Thank you Lisa for being so patient and kind to me!
Date of experience: May 15, 2024
Caesar is a G. Great help, very nice, helped me get the room I want at a great price.
Date of experience: June 18, 2024
Sighed heavily and told me no room was available. When I began to say I'd go somewhere else he said oh wait here's one and then quoted me $400. I was able to book online no problem for $250 range. This makes me distrust you guys.
Date of experience: April 18, 2024
BookOnline is an independent travel network with access to rooms in thousands of hotels and approximately 200 countries worldwide. Our goal is to help you find the best value in travel accommodations online for destinations around the world. We offer locations in over 200 countries as well as thousands of great properties here in the United States of America.
BookOnline is focused on bringing our customers the most current and relevant results for their hotel needs. We do this by investing in technology and systems to create a better buying process in a secure environment. We have developed an intuitive web design for multiple devices that hopefully aid in your ability to find the information you need and book the property at your convenience. This technology also allows us to create dynamic results for our advertising, allowing us to show you the most relevant results for your search.
The end result is you find the property you are looking for with a minimal number of clicks and zoom right through into the checkout on your phone, tablet, or computer. Enjoy Book Online and all that we offer. We hope to add to our list of growing happy customers.
