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BookOnline has a rating of 4.6 stars from 4,665 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with BookOnline most frequently mention customer service, great job, and hotel room. BookOnline ranks 4th among Hotels sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
We tried booking at a Toronto hotel but there was no availability Joyce, in Reservations at the Canopy Hotel, was a terrific help. She checked throughout other establishments until we found what we were looking for. She saved us time, and was most pleasant and helpful! Thanks Joyce. Bruce and Susan McKie
1 star only because they dont allow negative stars. This company is operating with misleading and deceptive practices which are illegal in Australia. The only way to stop or limit there scam behaviour is to warn people. I made a booking with Bookonlie.com not realising they were an american website. They charged american $ for a booking in Australia for an Australian hotel. They also charged over $50 aus for insurance which I did not select. When I call and complained they chose to cancel my booking. I DID NOT ASK FOR THE BOOKING TO BE CANCELLED> So now i have lost over $600 and have no accomodation. Numerous calls to - yes you guessed it a Phillipino call centre - i have had no help. They tell me someone will call me back but it has now been over 2 weeks. The last call centre person tried to assure me they were a highly professional internal company. MMM you would wonder if this was correct why they would need to steal from people.
Excellent service. Very accommodating and very sweet
Date of experience: February 15, 2023
Excellent customer service and great customer support
Date of experience: August 28, 2023
Eduardo was friendly and knowledgeable.understanding and patient
Date of experience: August 30, 2023
Excellent work. Very nice. Knowledgeable. Very helpful.
Date of experience: June 20, 2023
Very helpful and pleasant. Very efficient. Very helpful and listened very carefully
Date of experience: February 20, 2023
Excellent representative was excellent for my gift to my granddaughter
Date of experience: August 31, 2023
Very, very good! Heather did a fantastic job - very helpful!
Date of experience: February 20, 2023
The rep was quick to handle my request and concerns.
Date of experience: October 29, 2023
Lisa was very professional yet friendly at the same time. A real credit to your company!
Date of experience: October 7, 2023
My experience was Very efficient, Friendly, helpful
Date of experience: October 10, 2023
Easy and efficient. Repeated everything and got everything right!
Date of experience: June 28, 2023
Quick and easy. The booking was completed in a matter of minutes
Date of experience: October 30, 2023
Shwas not able to find a room in my budget
But a great job trying.
Date of experience: April 19, 2023
Catherine was friendly, knowledgeable and very helpful. What a joy to find in customer service!
Date of experience: October 12, 2023
She was very helpful and went out of her way to get me some answers.
Date of experience: October 11, 2023
Excellent service thank you. Excellent courteous service
Date of experience: March 11, 2023
Awesome service & professionalism! Efficient, too!
Date of experience: October 11, 2023
Anita was very professional, knowledgeable & sweet.
Date of experience: October 1, 2023
Very professional and clear with her service. Helped me secure a room at my hotel of choice
Date of experience: October 29, 2023
Edgar was never helpful & patient when helping me make this reservation for my husband
Date of experience: October 16, 2023
Ashley was friendly patient and very helpful. Excellent customer service.
Date of experience: October 20, 2023
Kimberly was very helpful and able to answer all my question with multiple scenarios!
Date of experience: October 30, 2023
Awesome very nice and super friendly and very helpful
Date of experience: April 21, 2023
BookOnline is an independent travel network with access to rooms in thousands of hotels and approximately 200 countries worldwide. Our goal is to help you find the best value in travel accommodations online for destinations around the world. We offer locations in over 200 countries as well as thousands of great properties here in the United States of America.
BookOnline is focused on bringing our customers the most current and relevant results for their hotel needs. We do this by investing in technology and systems to create a better buying process in a secure environment. We have developed an intuitive web design for multiple devices that hopefully aid in your ability to find the information you need and book the property at your convenience. This technology also allows us to create dynamic results for our advertising, allowing us to show you the most relevant results for your search.
The end result is you find the property you are looking for with a minimal number of clicks and zoom right through into the checkout on your phone, tablet, or computer. Enjoy Book Online and all that we offer. We hope to add to our list of growing happy customers.
