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BookOnline

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Overview

BookOnline has a rating of 4.6 stars from 4,603 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with BookOnline most frequently mention customer service, great job, and hotel room. BookOnline ranks 4th among Hotels sites.

Proactively asks for customer feedback

This company responds to reviews on average within 2 days

Positive reviews (last 12 months): 87.5%
Positive
1,094
Neutral
10
Negative
147
View ratings trends
40
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How would you rate BookOnline?
Top Positive Review

“Came to the rescue!”

Teri S.
10/2/24

My husband made a reservation months ago, but had issues when he arrived. They only had $1,200 a night suites available. While my husband was at registration trying to reserve a cheaper room, I called and spoke with Vanessa. She was able to book him a reservation for 3 nights at the Cosmopolitan. My hubby was able to walk over and check in immediately. After a long flight, finding a reasonably priced room was a relief.

Date of experience: 9/22/24
See positive reviews
Top Critical Review

“IT SHOULD BE A ZERO Star - DO NOT USE THIS WEBSITE - IT'S A FAKE!”

Chris S.
10/25/24

I mistakenly booked a hotel room on this website and paid in full at the time of booking. When I checked out of the hotel 3 nights later I was told that my payment had not been received and that I needed to pay for my stay with another credit card. I have filed a complaint with the Better Business Bureau.

Date of experience: 10/15/24
See critical reviews

Reviews (4,603)

Rating

Timeframe

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Reviews that mention popular keywords

customer service (507) front desk (42) reservation process (29) credit card (65) booking process (20) booking agent (30) hotel room (62)
Thumbnail of user michellep2496
Pennsylvania
1 review
0 helpful votes
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February 21st, 2023
Verified purchase

Great experience! He was awesome! I was nervous and he made it easy!

Date of experience: February 21, 2023

Thumbnail of user judyb1559
California
1 review
0 helpful votes
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August 14th, 2023
Verified purchase

Your rep was helpful and professional. I would hope all reps could measure up to this level.

Date of experience: August 14, 2023

Thumbnail of user loris1671
California
1 review
0 helpful votes
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August 14th, 2023
Verified purchase

Lauren was efficient and very polite! She did an amazing job reserving my room. Thank you

Date of experience: August 14, 2023

Thumbnail of user johnf5194
Florida
2 reviews
0 helpful votes
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July 21st, 2023
Verified purchase

It was great. He was polite, He gave us complete information

Date of experience: July 21, 2023

Thumbnail of user kathyu97
Maryland
1 review
0 helpful votes
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June 21st, 2023
Verified purchase

Very helpful and pleasant, and very negotiable. I wish all reps were as helpful as she was.

Date of experience: June 21, 2023

Thumbnail of user keithr834
Pennsylvania
1 review
0 helpful votes
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August 16th, 2023
Verified purchase

Very good, pleasant, helpful, friendly, chatty, there isn't much more to say!

Date of experience: August 16, 2023

Thumbnail of user job620
California
1 review
0 helpful votes
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August 16th, 2023
Verified purchase

Rose Angelica was quick, kind and informative! She did a really great job!

Date of experience: August 16, 2023

Thumbnail of user mikew2411
Maryland
1 review
0 helpful votes
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August 16th, 2023
Verified purchase

Carolyn was very professional and did a great job helping me with my needs.

Date of experience: August 16, 2023

Thumbnail of user brocky10
Washington
1 review
0 helpful votes
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August 15th, 2023
Verified purchase

Polite, great customer service, got what I needed quickly

Date of experience: August 15, 2023

Thumbnail of user johns13153
New York
1 review
0 helpful votes
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April 5th, 2023
Verified purchase

It was very good. The person was very helpful and accommodating to me

Date of experience: April 5, 2023

Thumbnail of user tamarah387
New York
1 review
0 helpful votes
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August 17th, 2023
Verified purchase

Front desk, Robert at the bar, valet parking were all excellent!

Date of experience: August 17, 2023

Thumbnail of user alexanders824
Kentucky
1 review
0 helpful votes
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August 17th, 2023
Verified purchase

She was very good with her job helping me find a Room at the hotel

Date of experience: August 17, 2023

Thumbnail of user leslief588
Wisconsin
1 review
0 helpful votes
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August 17th, 2023
Verified purchase

Exceptional and quick.Extremely nice individual. Will use this site again, next time.

Date of experience: August 17, 2023

Thumbnail of user denarinw
District of Columbia
1 review
0 helpful votes
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August 16th, 2023
Verified purchase

Straight to the point. Little hard. Of hearing tho. Overall great job

Date of experience: August 16, 2023

Thumbnail of user kend582
Alabama
1 review
0 helpful votes
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August 19th, 2023
Verified purchase

Explain the process so that I could understand it.

Date of experience: August 19, 2023

Thumbnail of user sonjas205
Louisiana
1 review
0 helpful votes
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August 18th, 2023
Verified purchase

She was very helpful. But, I think online would've been cheaper.

Date of experience: August 18, 2023

Thumbnail of user elizabethr2550
Tennessee
1 review
0 helpful votes
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August 18th, 2023
Verified purchase

Booked reservation in a timely manner! Very friendly and knowledgeable!

Date of experience: August 18, 2023

Thumbnail of user tammyd689
Illinois
1 review
0 helpful votes
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August 18th, 2023
Verified purchase

Helped me with great patience to find a reasonable yet nicely appointed room.
Appreciated her help.

Date of experience: August 18, 2023

Thumbnail of user davidt3849
Virginia
1 review
0 helpful votes
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August 18th, 2023
Verified purchase

Wonderful, they were able to accommodate my needs perfectly!

Date of experience: August 18, 2023

Thumbnail of user chrism4011
Georgia
1 review
0 helpful votes
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June 5th, 2023
Verified purchase

Very easy and simple as she was very knowledgeable

Date of experience: June 5, 2023

Thumbnail of user joes2965
Pennsylvania
1 review
0 helpful votes
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July 23rd, 2023
Verified purchase

Paige was very helpful and courteous helpfulness helpfulness

Service
Value
Quality

Date of experience: July 23, 2023

Thumbnail of user dannyp362
California
1 review
0 helpful votes
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August 10th, 2023
Verified purchase

Great experience easy to understand and clear understanding of the reservations

Date of experience: August 10, 2023

Thumbnail of user martinc955
Massachusetts
1 review
0 helpful votes
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August 9th, 2023
Verified purchase

Very patient. Answered all questions. Clear understanding.

Date of experience: August 9, 2023

Thumbnail of user rogern375
New Jersey
1 review
0 helpful votes
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August 10th, 2023
Verified purchase

Great speaking to Marc very knowledgeable and friendly

Date of experience: August 10, 2023

Thumbnail of user rodneyj210
Kentucky
1 review
0 helpful votes
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August 8th, 2023
Verified purchase

Amanda did a great job of researching and answering my questions!

Date of experience: August 8, 2023

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From the business

BookOnline is an independent travel network with access to rooms in thousands of hotels and approximately 200 countries worldwide. Our goal is to help you find the best value in travel accommodations online for destinations around the world. We offer locations in over 200 countries as well as thousands of great properties here in the United States of America.

BookOnline is focused on bringing our customers the most current and relevant results for their hotel needs. We do this by investing in technology and systems to create a better buying process in a secure environment. We have developed an intuitive web design for multiple devices that hopefully aid in your ability to find the information you need and book the property at your convenience. This technology also allows us to create dynamic results for our advertising, allowing us to show you the most relevant results for your search.

The end result is you find the property you are looking for with a minimal number of clicks and zoom right through into the checkout on your phone, tablet, or computer. Enjoy Book Online and all that we offer. We hope to add to our list of growing happy customers.

Company Representative

Thumbnail of user customers248
Customer S.
Typically responds within 2 days

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