Review of BookOnline: Scammers. Bottom feeders. Web pirates.
Thumbnail of user danes70
Texas
1 review
3 helpful votes
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July 7th, 2022

Do not use this site. We thought we were on the actual hotel's site but were not and were literally charged hundreds of dollars over the room rate and we an elles about two minutes after making the reservation. And our credit card company would not give us our money back

Tip for consumers:
Make sure you are on a legit honorable website before booking.

Products used:
We purchased directly through the hotel's actual website despite our unsuccessful attempt for a refund.

Date of experience: July 7, 2022

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Overview

BookOnline has a rating of 4.6 stars from 4,694 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with BookOnline most frequently mention customer service, great job, and hotel room. BookOnline ranks 4th among Hotels sites.

Proactively asks for customer feedback

This company responds to reviews on average within 2 days

Positive reviews (last 12 months): 88.1%
Positive
1,077
Neutral
10
Negative
135
View ratings trends
40
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How would you rate BookOnline?

Reviews (4,694)

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Timeframe

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Reviews that mention popular keywords

customer service (517) hotel room (62) reservation process (30) front desk (43) credit card (66) booking process (20) booking agent (31)
Thumbnail of user carmena354
Colorado
2 reviews
0 helpful votes
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July 27th, 2023
Verified purchase

Excellent service. Quick and comprehensive service.

Date of experience: July 27, 2023

Thumbnail of user patg454
Netherlands
1 review
0 helpful votes
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November 2nd, 2023
Verified purchase

Needed a last minute room and she was most helpful accommodating my request. Great job.

Date of experience: November 2, 2023

Thumbnail of user brendaj1208
New York
1 review
0 helpful votes
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May 1st, 2023
Verified purchase

Efficient and informative
Courteous and encouraging

Date of experience: May 1, 2023

Thumbnail of user lafayer2
Illinois
1 review
0 helpful votes
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November 4th, 2023
Verified purchase

Very informative and friendly.
Great customer service.

Date of experience: November 4, 2023

Thumbnail of user dannys549
California
1 review
0 helpful votes
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March 1st, 2023
Verified purchase

Great good good good good good good good good good good good

Date of experience: March 1, 2023

Thumbnail of user karenc4041
Tennessee
1 review
0 helpful votes
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October 19th, 2023
Verified purchase

Both professional and personal. Excellent communicator.

Date of experience: October 19, 2023

Thumbnail of user pattys453
Delaware
1 review
0 helpful votes
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June 22nd, 2023
Verified purchase

Easy and very helpful
Thank you very very very very very very very very much

Date of experience: June 22, 2023

Thumbnail of user mistya178
Tennessee
1 review
0 helpful votes
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November 8th, 2023
Verified purchase

Very helpful in getting information about the hotel and amenities.

Date of experience: November 8, 2023

Thumbnail of user latorrisg
Michigan
1 review
0 helpful votes
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July 3rd, 2023
Verified purchase

Very pleasant very helpful life saver helpful helpful helpful

Date of experience: July 3, 2023

Thumbnail of user angelc554
Colorado
2 reviews
0 helpful votes
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June 2nd, 2023
Verified purchase

Very efficient and quickly and very honesty.I am very happy..

Date of experience: June 2, 2023

Thumbnail of user maryk3903
Minnesota
1 review
0 helpful votes
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November 6th, 2023
Verified purchase

Rachel was so nice and helpful. She did a great job!

Date of experience: November 6, 2023

Thumbnail of user sallies60
Texas
1 review
0 helpful votes
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November 9th, 2023
Verified purchase

Carolyn did her best to help me get booked. Unfortunately, there was no availability.

Date of experience: November 9, 2023

Thumbnail of user sheilab917
Maryland
1 review
0 helpful votes
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August 10th, 2023
Verified purchase

The best Exceptional Customer Service! Exceptional!

Date of experience: August 10, 2023

Thumbnail of user davidr6599
Washington
1 review
0 helpful votes
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November 9th, 2023
Verified purchase

I have nothing but good words, fast and efficient. Definitely recommend the phone line

Date of experience: November 9, 2023

Thumbnail of user bonniep479
Canada
1 review
0 helpful votes
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October 20th, 2023
Verified purchase

Ashley was friendly patient and very helpful. Excellent customer service.

Date of experience: October 20, 2023

Thumbnail of user bonnieh697
Maryland
1 review
0 helpful votes
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April 21st, 2023
Verified purchase

Awesome very nice and super friendly and very helpful

Date of experience: April 21, 2023

Thumbnail of user jackh1269
California
1 review
0 helpful votes
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April 19th, 2023
Verified purchase

Shwas not able to find a room in my budget
But a great job trying.

Date of experience: April 19, 2023

Thumbnail of user darrylm248
Maryland
1 review
0 helpful votes
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October 19th, 2023
Verified purchase

Friendly and informative
Overall very nice phone services.

Date of experience: October 19, 2023

Thumbnail of user march502
Illinois
1 review
0 helpful votes
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March 11th, 2023
Verified purchase

Excellent service thank you. Excellent courteous service

Date of experience: March 11, 2023

Thumbnail of user waltert358
Alabama
1 review
0 helpful votes
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November 13th, 2023
Verified purchase

Agent was friendly, professional and concise. Good experience.

Date of experience: November 13, 2023

Thumbnail of user shawnl494
Florida
1 review
0 helpful votes
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October 24th, 2023
Verified purchase

The reservation service was awesome they answered all my questions!

Date of experience: October 24, 2023

Thumbnail of user keshaw27
Missouri
1 review
0 helpful votes
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March 18th, 2023
Verified purchase

Good, except agent said pool was open and it wasn't. My son was highly upset

Date of experience: March 18, 2023

Thumbnail of user em379
Florida
1 review
0 helpful votes
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August 5th, 2023
Verified purchase

Efficient and helpful gave other options since our choice is booked

Date of experience: August 5, 2023

Thumbnail of user courtneyw468
Nevada
1 review
0 helpful votes
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February 10th, 2023
Verified purchase

I booked for my parents. It was very quick and easy.

Date of experience: February 10, 2023

Thumbnail of user dougm843
Virginia
1 review
0 helpful votes
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February 8th, 2023
Verified purchase

Rachel was friendly and accommodating. Very pleased with service.

Date of experience: February 8, 2023

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From the business

BookOnline is an independent travel network with access to rooms in thousands of hotels and approximately 200 countries worldwide. Our goal is to help you find the best value in travel accommodations online for destinations around the world. We offer locations in over 200 countries as well as thousands of great properties here in the United States of America.

BookOnline is focused on bringing our customers the most current and relevant results for their hotel needs. We do this by investing in technology and systems to create a better buying process in a secure environment. We have developed an intuitive web design for multiple devices that hopefully aid in your ability to find the information you need and book the property at your convenience. This technology also allows us to create dynamic results for our advertising, allowing us to show you the most relevant results for your search.

The end result is you find the property you are looking for with a minimal number of clicks and zoom right through into the checkout on your phone, tablet, or computer. Enjoy Book Online and all that we offer. We hope to add to our list of growing happy customers.

Company Representative

Thumbnail of user customers248
Customer S.
Typically responds within 2 days

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