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I booked this reservation thinking I was booking it through the hotel's website. Upon realizing the rates I was paying were much higher than the hotel's actual rates and that I needed to make an adjustment to the dates, I cancelled this within 48 hours of booking. The policy said the cancellation and refund was subject to the hotel's cancellation policy. They refused to issue any refund for a booking that is 5 months out. This is a horrible business practice and very misleading to the customer. The confirmation itself says "Free Cancellation" which seems synonymous with a refundable reservation. I have never had such an unpleasant experience and will never use this again.
Date of experience: June 14, 2022
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BookOnline has a rating of 4.6 stars from 4,609 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with BookOnline most frequently mention customer service, great job, and hotel room. BookOnline ranks 4th among Hotels sites.
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This company responds to reviews on average within 2 days
My husband made a reservation months ago, but had issues when he arrived. They only had $1,200 a night suites available. While my husband was at registration trying to reserve a cheaper room, I called and spoke with Vanessa. She was able to book him a reservation for 3 nights at the Cosmopolitan. My hubby was able to walk over and check in immediately. After a long flight, finding a reasonably priced room was a relief.
I mistakenly booked a hotel room on this website and paid in full at the time of booking. When I checked out of the hotel 3 nights later I was told that my payment had not been received and that I needed to pay for my stay with another credit card. I have filed a complaint with the Better Business Bureau.
Great experience easy to understand and clear understanding of the reservations
Date of experience: August 10, 2023
Very patient. Answered all questions. Clear understanding.
Date of experience: August 9, 2023
Amanda did a great job of researching and answering my questions!
Date of experience: August 8, 2023
She is very pleasant and very helpful. She made me smile.
Date of experience: June 29, 2023
Customer service was prompt, price point was competitive, agent was helpful.
Date of experience: June 28, 2023
Very helpful and explained everything. Thank you for being honest and helpful.
Date of experience: February 1, 2023
Excellent service. Quick and comprehensive service.
Date of experience: July 27, 2023
Grace was very nice and professional! She knew her job and was very polite!
Date of experience: June 23, 2023
I was not aware runaround I was booking through a third party
Date of experience: March 8, 2023
Ashley was very helpful with booking our room. She was very informative.
Date of experience: June 22, 2023
Was good agent was very good at doing this I recommend it.
Date of experience: April 25, 2023
He was clear and polite he explained all the details and the process.
Date of experience: July 6, 2023
My Rep was very pleasant.
She explained all of my options and was very polite.
Date of experience: March 11, 2023
The person who helped me get the room was great. The room was less than disgusting.
Date of experience: July 2, 2023
I enjoyed my experience with Jorge. You're blessed to have such a wonderful employee.
Date of experience: August 7, 2023
Melissa was great and very helpful and was easy to work with
Date of experience: May 8, 2023
Noah was very knowledgeable and helpful. He took care of my request.
Date of experience: August 7, 2023
Very personable. Efficient. Pleasant. Knowledgeable.
Date of experience: August 7, 2023
I felt comfortable in knowing that my needs were met. Thank you Marc
Date of experience: August 7, 2023
BookOnline is an independent travel network with access to rooms in thousands of hotels and approximately 200 countries worldwide. Our goal is to help you find the best value in travel accommodations online for destinations around the world. We offer locations in over 200 countries as well as thousands of great properties here in the United States of America.
BookOnline is focused on bringing our customers the most current and relevant results for their hotel needs. We do this by investing in technology and systems to create a better buying process in a secure environment. We have developed an intuitive web design for multiple devices that hopefully aid in your ability to find the information you need and book the property at your convenience. This technology also allows us to create dynamic results for our advertising, allowing us to show you the most relevant results for your search.
The end result is you find the property you are looking for with a minimal number of clicks and zoom right through into the checkout on your phone, tablet, or computer. Enjoy Book Online and all that we offer. We hope to add to our list of growing happy customers.
Hi Tee, BookOnline is an independent travel network, offering reservations and exclusive deals for more than 100,000 hotels throughout the world. We understand that you were surprised to learn that BookOnline is not affiliated with the hotel where you made your reservation. We are sorry to learn of this misunderstanding. BookOnline tries to be as transparent as possible in disclosing that it is an independent travel network, which is not affiliated with any hotel. We have formatted our site to display our branding and disclosure that we are an independent travel network at the top of every page on our site. Also, we require each customer to agree to the terms and policies of BookOnline.com before completing their reservation.
Thank you.