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BookOnline

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Overview

BookOnline has a rating of 4.6 stars from 4,600 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with BookOnline most frequently mention customer service, great job, and hotel room. BookOnline ranks 4th among Hotels sites.

Proactively asks for customer feedback

This company responds to reviews on average within 2 days

Positive reviews (last 12 months): 87.4%
Positive
1,092
Neutral
10
Negative
147
View ratings trends
40
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How would you rate BookOnline?
Top Positive Review

“Came to the rescue!”

Teri S.
10/2/24

My husband made a reservation months ago, but had issues when he arrived. They only had $1,200 a night suites available. While my husband was at registration trying to reserve a cheaper room, I called and spoke with Vanessa. She was able to book him a reservation for 3 nights at the Cosmopolitan. My hubby was able to walk over and check in immediately. After a long flight, finding a reasonably priced room was a relief.

Date of experience: 9/22/24
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Top Critical Review

“IT SHOULD BE A ZERO Star - DO NOT USE THIS WEBSITE - IT'S A FAKE!”

Chris S.
10/25/24

I mistakenly booked a hotel room on this website and paid in full at the time of booking. When I checked out of the hotel 3 nights later I was told that my payment had not been received and that I needed to pay for my stay with another credit card. I have filed a complaint with the Better Business Bureau.

Date of experience: 10/15/24
See critical reviews

Reviews (4,600)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (506) front desk (42) reservation process (29) credit card (65) booking process (20) booking agent (30) hotel room (62)
Thumbnail of user bradg304
Nebraska
1 review
0 helpful votes
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June 27th, 2023
Verified purchase

Robert was very pleasant, and patient, very helpful!

Date of experience: June 27, 2023

Thumbnail of user olym1
Texas
1 review
0 helpful votes
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June 7th, 2023
Verified purchase

Great job- great disposition, great knowledge took good care of our needs!

Date of experience: June 7, 2023

Thumbnail of user stevec2510
Michigan
1 review
0 helpful votes
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June 9th, 2023
Verified purchase

Courteous and helpful person. Great and quick experience.

Date of experience: June 9, 2023

Thumbnail of user janeth2059
Pennsylvania
1 review
0 helpful votes
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August 2nd, 2023
Verified purchase

Marco was very helpful after having trouble with the AI booking software

Date of experience: August 2, 2023

Thumbnail of user sherylb315
Maryland
1 review
0 helpful votes
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August 2nd, 2023
Verified purchase

Very professional, courteous, patient, and helpful in assisting me with my Hotel Reservation

Date of experience: August 2, 2023

Thumbnail of user marys6200
Missouri
1 review
0 helpful votes
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August 2nd, 2023
Verified purchase

Obtained hotel reservations. He helped find an affordable one near our destination.

Date of experience: August 2, 2023

Thumbnail of user patp452
Texas
1 review
0 helpful votes
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June 22nd, 2023
Verified purchase

Very good communication very pleasant extremely helpful

Date of experience: June 22, 2023

Thumbnail of user joelm704
Texas
1 review
0 helpful votes
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July 29th, 2023
Verified purchase

She was very patient with me in making sure I got the right reservation

Date of experience: July 29, 2023

Thumbnail of user wendyh1032
California
1 review
0 helpful votes
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July 28th, 2023
Verified purchase

He was very helpful with booking a last minute reservation.

Date of experience: July 28, 2023

Thumbnail of user jenniferg3098
Colorado
1 review
0 helpful votes
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July 28th, 2023
Verified purchase

She was pleasant and kind towards a tired lady. Got us the right room on our journey.

Date of experience: July 28, 2023

Thumbnail of user maryr3754
Georgia
1 review
0 helpful votes
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July 31st, 2023
Verified purchase

Evaristo was very helpful and professional. He also communicated clearly.

Date of experience: July 31, 2023

Thumbnail of user louisaf18
Ohio
1 review
0 helpful votes
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July 30th, 2023
Verified purchase

Lydia was very nice & thoughtful in her handling of the reservation

Date of experience: July 30, 2023

Thumbnail of user robertak161
Virginia
1 review
0 helpful votes
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July 30th, 2023
Verified purchase

I got my hotel reservations done quickly and in a professional manner.

Date of experience: July 30, 2023

Thumbnail of user vd78
Wisconsin
1 review
0 helpful votes
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August 29th, 2023
Verified purchase

Didn't even give me a chance for explanation. And ended the call.

Date of experience: July 30, 2023

Thumbnail of user marianl107
Louisiana
1 review
0 helpful votes
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April 22nd, 2023
Verified purchase

Joyce was very helpful. She was very polite and assisted me.

Date of experience: April 22, 2023

Thumbnail of user davidm9816
New Jersey
1 review
0 helpful votes
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August 1st, 2023
Verified purchase

Yes Amanda was a great help.She made the experience very easy

Date of experience: August 1, 2023

Thumbnail of user lawrencem.m
Pennsylvania
1 review
0 helpful votes
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July 31st, 2023
Verified purchase

Omar was very Kind, Through, and Informative. Thank You!

Date of experience: July 31, 2023

Thumbnail of user carlk358
Indiana
1 review
0 helpful votes
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July 31st, 2023
Verified purchase

It was a wonderful experience. From start to finish.

Date of experience: July 31, 2023

Thumbnail of user kirsier
Indiana
1 review
0 helpful votes
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June 29th, 2023
Verified purchase

Carolyn helped me find a hotel for my family for a family wedding.

Date of experience: June 29, 2023

Thumbnail of user victoriaf546
California
1 review
0 helpful votes
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April 24th, 2023
Verified purchase

Easy to book. Very friendly She's very professional

Date of experience: April 24, 2023

Thumbnail of user mirandah165
Florida
1 review
0 helpful votes
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August 1st, 2023
Verified purchase

Perfect, helpful, professional!' He went out of his way to help
Us.

Date of experience: August 1, 2023

Thumbnail of user kennedyk23
South Carolina
1 review
0 helpful votes
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August 1st, 2023
Verified purchase

Very nicely answered my questions quick response. Great attitude all over amazing

Date of experience: August 1, 2023

Thumbnail of user brucer657
California
1 review
0 helpful votes
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July 31st, 2023
Verified purchase

First person I talked to was not helpful. Second one, Brandon, cleared everything up. Good job.

Date of experience: July 31, 2023

Thumbnail of user fereydounf
New York
1 review
0 helpful votes
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July 31st, 2023
Verified purchase

Good - extremely courteous & helpful. Efficient as well.

Date of experience: July 31, 2023

Thumbnail of user roberts9128
California
1 review
0 helpful votes
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August 1st, 2023
Verified purchase

He was delightful. Helpful. And understood how to have a sense of humor

Date of experience: August 1, 2023

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From the business

BookOnline is an independent travel network with access to rooms in thousands of hotels and approximately 200 countries worldwide. Our goal is to help you find the best value in travel accommodations online for destinations around the world. We offer locations in over 200 countries as well as thousands of great properties here in the United States of America.

BookOnline is focused on bringing our customers the most current and relevant results for their hotel needs. We do this by investing in technology and systems to create a better buying process in a secure environment. We have developed an intuitive web design for multiple devices that hopefully aid in your ability to find the information you need and book the property at your convenience. This technology also allows us to create dynamic results for our advertising, allowing us to show you the most relevant results for your search.

The end result is you find the property you are looking for with a minimal number of clicks and zoom right through into the checkout on your phone, tablet, or computer. Enjoy Book Online and all that we offer. We hope to add to our list of growing happy customers.

Company Representative

Thumbnail of user customers248
Customer S.
Typically responds within 2 days

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