- Log in
- Browse Businesses
- Guides
- Resources
- Write a Review
- Request a Review
- Backed by the National Science Foundation
- For Business
BookOnline has a rating of 4.5 stars from 4,528 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with BookOnline most frequently mention customer service, great job, and hotel room. BookOnline ranks 4th among Hotels sites.
Proactively asks for customer feedback
This company responds to reviews on average within 4 days
My husband made a reservation months ago, but had issues when he arrived. They only had $1,200 a night suites available. While my husband was at registration trying to reserve a cheaper room, I called and spoke with Vanessa. She was able to book him a reservation for 3 nights at the Cosmopolitan. My hubby was able to walk over and check in immediately. After a long flight, finding a reasonably priced room was a relief.
I mistakenly booked a hotel room on this website and paid in full at the time of booking. When I checked out of the hotel 3 nights later I was told that my payment had not been received and that I needed to pay for my stay with another credit card. I have filed a complaint with the Better Business Bureau.
I had to call in for an emergency hotel. A representative named Christa helped me. Extremely professional, as many issues as we ran into attempting to book, Christa made it happen. I wish more people were so knowledgeable and professional as she was.
Changed itinerary with Jennifer's help,
This survey is difficult because typing on my phone is not as easy as it used to be.
Was nice and helpful. Could understand him. Gave good information.
Julio Antonio was very efficient and helpful. Greatly appreciated.
Going to Caribou for a wedding so I made the call direct to the hotel and was helped immediately. When I mentioned the wedding and that we were told we'd get a special rate the young man immediately knew what I was talking about gave me my rates booked my room all in a matter of 3 minutes. Very courteous.
I had a great experience. We were able to make a last minute reservation due to our flight delays at MCO. It was also explained to me clearly that a full refund was available if we had to cancel for a small fee.
When I tried to purchase on online, my price was way too high for what I had been quoted per room. When I called the number given, she was very helpful and and gave me the correct price.
Alexander told me I could cancel up to 7/23/2024. He also did not even mention a protection plan while my confirmation says no refund and that he offered me a protection plan which I refused. NOT TRUE! I cancelled as soon as the email came through. I will be contacting Marriott proper.
The gentleman in the line guided me right where I needed to be. Hassle free to say the least.
Christiana was extremely helpful in locating a hotel for my last minute stay. She was very conscientious of my price range and offered several options to me.
This was a good experience. I did not have to wait to speak with a representative. The person who helped me was courteous, friendly, and knowledgeable.
Khin was very friendly and helpful! She was very knowledgeable and professional as well.
Excellent and quick service, very kind and attentive
She definitely deserves a raise! Was so helpful. Made me go from stressed to not in a matter of minutes! Will be using you guys more often. Very impressed of now her costumer service was.
We went to hotel and they wouldn't take my cat I told you I had a cat several times on the phone. I want a full refund because I had to go to another horrible. A motel 6 on Dean Martin dr.please issue refund. Westgate will not fight refund they already put in computer what happened
Danielle helped me book rooms for my daughter's graduation weekend. She was absolutely one of the loveliest people I have ever worked with and was extremely helpful. Your organization is blessed to have Danielle representing you!
Joyce did a great job. She was friendly and very knowledgeable. She was delightful.
The hotel that was recommended to me was horrible had roaches and I wasn't able to get my deposit back. Beth Jane or whatever her name is wasn't helpful at all and very forceful and impatient when it came to booking the room. I felt rushed and very disappointed in the recommendation
Humberto was incredibly kind, knowledgeable and helpful.
One of the best customer service experiences I have had!
Thank you!
KMM
Quick and professional and very nice to talk to and arrange my stay
Bethany went above and beyond to help us book a hotel very late at night when we were turned away from a reservation at the Hyatt due to overbooking and limited to no availability for 30 miles. Thank you again.
Excellent customer service and patience and explanation
She was very clear on explaining everything and she made sure I understood everything she made sure my emails was there. My texting was there she was excellent stars.
Attendant was polite, knowledgeable, and helpful. Was hooked up with room and set.
Gain trust and grow your business with customer reviews.
BookOnline is an independent travel network with access to rooms in thousands of hotels and approximately 200 countries worldwide. Our goal is to help you find the best value in travel accommodations online for destinations around the world. We offer locations in over 200 countries as well as thousands of great properties here in the United States of America.
BookOnline is focused on bringing our customers the most current and relevant results for their hotel needs. We do this by investing in technology and systems to create a better buying process in a secure environment. We have developed an intuitive web design for multiple devices that hopefully aid in your ability to find the information you need and book the property at your convenience. This technology also allows us to create dynamic results for our advertising, allowing us to show you the most relevant results for your search.
The end result is you find the property you are looking for with a minimal number of clicks and zoom right through into the checkout on your phone, tablet, or computer. Enjoy Book Online and all that we offer. We hope to add to our list of growing happy customers.
