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They disguise the site URL to look like the direct hotel website in Google search. It wasn't until I saw the $150+ "tax and recovery fee" on a $214 reservation that I realized something was off. By then I'd already booked. I canceled the reservation, but the site isn't clear on whether or not they refund the exorbitant fees. For comparison, booking directly on Marriott had $34 in government taxes and fees. Bookonline.com is crazy.
Tip for consumers:
Don't. Just don't. Book anywhere else - directly with the hotel, Priceline, Booking.com, Truvago, Kayak - anywhere else.
Date of experience: September 20, 2022
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BookOnline has a rating of 4.6 stars from 4,608 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with BookOnline most frequently mention customer service, great job, and hotel room. BookOnline ranks 4th among Hotels sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
My husband made a reservation months ago, but had issues when he arrived. They only had $1,200 a night suites available. While my husband was at registration trying to reserve a cheaper room, I called and spoke with Vanessa. She was able to book him a reservation for 3 nights at the Cosmopolitan. My hubby was able to walk over and check in immediately. After a long flight, finding a reasonably priced room was a relief.
I mistakenly booked a hotel room on this website and paid in full at the time of booking. When I checked out of the hotel 3 nights later I was told that my payment had not been received and that I needed to pay for my stay with another credit card. I have filed a complaint with the Better Business Bureau.
Very pleasant and helpful while helping me with a reservation.
Date of experience: July 20, 2023
Amanda was very courteous, efficient and friendly.
Date of experience: July 20, 2023
Great service.from now I will be using your booking line
Date of experience: July 22, 2023
Helpful and answered all my questions about getting our military discount
Date of experience: July 21, 2023
Will attend August 4 but my experience with Samaria was great!
Date of experience: July 22, 2023
Easy and efficient. Repeated everything and got everything right!
Date of experience: June 28, 2023
Caller was very nice and very approachable, hopefully was a nice conversation
Date of experience: March 9, 2023
Excellent service. Very accommodating and very sweet
Date of experience: February 15, 2023
A very patient operator and seemed to know his job.
Date of experience: July 22, 2023
Superb customer service, very pleasant and professional
Date of experience: July 23, 2023
Amazing experience! Phenomenal! Booked same day and was able to get a room!
Date of experience: July 23, 2023
Good experience to agents he really do help me and my sister book our rooms
Date of experience: July 23, 2023
Edgar was very nice and able to help us find a place that fit our needs.
Date of experience: July 23, 2023
Pleasant, to the point professional. Quick and efficient
Date of experience: July 24, 2023
My experience has been wonderful and was very pleased with ending results.
Date of experience: July 23, 2023
Very very friendly and knowledgeable. And had patience. Thanks Barbara.
Date of experience: June 8, 2023
Albert was very helpful and friendly. He was very knowledgeable.
Date of experience: June 9, 2023
She had great service and answered all of my questions
Date of experience: July 13, 2023
Very friendly & helpful! Answered all my questions with patience
Date of experience: July 3, 2023
I was speaking with the operator and he hung up on me.
Date of experience: July 4, 2023
He was very patient and answered all my questions two
Date of experience: June 25, 2023
Lauren was terrific in helping us book our room.Thank you for everything!
Date of experience: June 29, 2023
BookOnline is an independent travel network with access to rooms in thousands of hotels and approximately 200 countries worldwide. Our goal is to help you find the best value in travel accommodations online for destinations around the world. We offer locations in over 200 countries as well as thousands of great properties here in the United States of America.
BookOnline is focused on bringing our customers the most current and relevant results for their hotel needs. We do this by investing in technology and systems to create a better buying process in a secure environment. We have developed an intuitive web design for multiple devices that hopefully aid in your ability to find the information you need and book the property at your convenience. This technology also allows us to create dynamic results for our advertising, allowing us to show you the most relevant results for your search.
The end result is you find the property you are looking for with a minimal number of clicks and zoom right through into the checkout on your phone, tablet, or computer. Enjoy Book Online and all that we offer. We hope to add to our list of growing happy customers.
