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They disguise the site URL to look like the direct hotel website in Google search. It wasn't until I saw the $150+ "tax and recovery fee" on a $214 reservation that I realized something was off. By then I'd already booked. I canceled the reservation, but the site isn't clear on whether or not they refund the exorbitant fees. For comparison, booking directly on Marriott had $34 in government taxes and fees. Bookonline.com is crazy.
Tip for consumers:
Don't. Just don't. Book anywhere else - directly with the hotel, Priceline, Booking.com, Truvago, Kayak - anywhere else.
Date of experience: September 20, 2022
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BookOnline has a rating of 4.6 stars from 4,605 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with BookOnline most frequently mention customer service, great job, and hotel room. BookOnline ranks 4th among Hotels sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
My husband made a reservation months ago, but had issues when he arrived. They only had $1,200 a night suites available. While my husband was at registration trying to reserve a cheaper room, I called and spoke with Vanessa. She was able to book him a reservation for 3 nights at the Cosmopolitan. My hubby was able to walk over and check in immediately. After a long flight, finding a reasonably priced room was a relief.
I mistakenly booked a hotel room on this website and paid in full at the time of booking. When I checked out of the hotel 3 nights later I was told that my payment had not been received and that I needed to pay for my stay with another credit card. I have filed a complaint with the Better Business Bureau.
She was great! To the point. Polite. Will go this site again!
Date of experience: February 28, 2023
She was patient and courteous with this you g lady
Date of experience: January 25, 2023
Comfortable, fast check in very knowledgeable of resources
Date of experience: April 15, 2023
Very helpful and professional thanks for saving the day!
Date of experience: April 15, 2023
Took the time to listen and help me find what I needed for my stay.
Date of experience: April 13, 2023
Outstanding and professional. A gem to work with. You should be proud
Date of experience: April 14, 2023
Thank you so much for your help! Very helpful and efficient!
Date of experience: March 4, 2023
Methodical reservation confirmation with text confirming it.
Date of experience: March 2, 2023
The agent was very polite, professional and patient.
Date of experience: March 2, 2023
Rachel was very nice and took care of what I needed. Excellent service!
Date of experience: March 2, 2023
Carlos was very helpful in booking my hotel reservations.
Date of experience: March 2, 2023
Leon was very helpful and professional while booking my stay.
Date of experience: February 1, 2023
He was polite and very helpful in booking my room for late arrival
Date of experience: June 17, 2023
Pleasant. The agent was tremendously helpful and kind.
Date of experience: June 16, 2023
So helpful. Found the perfect hotel for me. Very professional. It was a joy talking to her.
Date of experience: June 11, 2023
Great service helping look for options of hotels that are pet friendly.
Date of experience: April 17, 2023
She did a great job patience friendly and very helpful
Date of experience: April 17, 2023
She answered my question and gave me a tip I can use in the future
Date of experience: April 16, 2023
The representative was very pleasant and helpful. I called reservation for assistance.
Date of experience: April 16, 2023
Thomas was very patient with me during my requests, and took the time to understand what I desired.
Date of experience: April 17, 2023
Giovanna was excellent! She contacted the hotel and answered all my questions.
Date of experience: April 15, 2023
Easy and hassle free with the most polite person booking
Date of experience: March 4, 2023
BookOnline is an independent travel network with access to rooms in thousands of hotels and approximately 200 countries worldwide. Our goal is to help you find the best value in travel accommodations online for destinations around the world. We offer locations in over 200 countries as well as thousands of great properties here in the United States of America.
BookOnline is focused on bringing our customers the most current and relevant results for their hotel needs. We do this by investing in technology and systems to create a better buying process in a secure environment. We have developed an intuitive web design for multiple devices that hopefully aid in your ability to find the information you need and book the property at your convenience. This technology also allows us to create dynamic results for our advertising, allowing us to show you the most relevant results for your search.
The end result is you find the property you are looking for with a minimal number of clicks and zoom right through into the checkout on your phone, tablet, or computer. Enjoy Book Online and all that we offer. We hope to add to our list of growing happy customers.
