Review of BookOnline: I tried to cancel after seeing that the price was $75 more than the quoted price
Thumbnail of user rogern275
Wisconsin
1 review
2 helpful votes
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July 22nd, 2022

I cancelled my room after seeing the extra $75.00 they charged. Now I am out $243.57 and have no room available

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Date of experience: July 22, 2022

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BookOnline

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Overview

BookOnline has a rating of 4.6 stars from 4,605 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with BookOnline most frequently mention customer service, great job, and hotel room. BookOnline ranks 4th among Hotels sites.

Proactively asks for customer feedback

This company responds to reviews on average within 2 days

Positive reviews (last 12 months): 87.5%
Positive
1,095
Neutral
10
Negative
147
View ratings trends
40
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How would you rate BookOnline?
Top Positive Review

“Came to the rescue!”

Teri S.
10/2/24

My husband made a reservation months ago, but had issues when he arrived. They only had $1,200 a night suites available. While my husband was at registration trying to reserve a cheaper room, I called and spoke with Vanessa. She was able to book him a reservation for 3 nights at the Cosmopolitan. My hubby was able to walk over and check in immediately. After a long flight, finding a reasonably priced room was a relief.

Date of experience: 9/22/24
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Top Critical Review

“IT SHOULD BE A ZERO Star - DO NOT USE THIS WEBSITE - IT'S A FAKE!”

Chris S.
10/25/24

I mistakenly booked a hotel room on this website and paid in full at the time of booking. When I checked out of the hotel 3 nights later I was told that my payment had not been received and that I needed to pay for my stay with another credit card. I have filed a complaint with the Better Business Bureau.

Date of experience: 10/15/24
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Reviews (4,605)

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Reviews that mention popular keywords

customer service (508) front desk (42) reservation process (29) credit card (65) booking process (20) booking agent (30) hotel room (62)
Thumbnail of user robertf3406
Kentucky
1 review
0 helpful votes
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April 20th, 2023
Verified purchase

Thank you for helping us get booked in. Keep up the good work Ashley...

Date of experience: April 20, 2023

Thumbnail of user donnaj1412
Washington
1 review
0 helpful votes
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April 19th, 2023
Verified purchase

Hugo was very accommodating in completion of my reservation.

Date of experience: April 19, 2023

Thumbnail of user lindaa2377
Indiana
1 review
0 helpful votes
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April 18th, 2023
Verified purchase

Carolyn was a tremendous help. She knew her job very well and answered all my questions.

Date of experience: April 18, 2023

Thumbnail of user c.d.d
Texas
1 review
0 helpful votes
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April 19th, 2023
Verified purchase

Ease of booking, great attitude. My days and nights were available.

Date of experience: April 19, 2023

Thumbnail of user dallass101
Washington
1 review
0 helpful votes
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April 19th, 2023
Verified purchase

Great job, very helpful! Thanks for all the help and support

Date of experience: April 19, 2023

Thumbnail of user vincentr368
California
1 review
0 helpful votes
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April 17th, 2023
Verified purchase

Beautiful, easy transaction. No problems, & Andrea was very knowledgeable.

Date of experience: April 17, 2023

Thumbnail of user lusas1
Florida
1 review
0 helpful votes
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March 6th, 2023
Verified purchase

Outstanding,very helpful! Great customer service experience

Date of experience: March 6, 2023

Thumbnail of user pamelap1676
South Dakota
1 review
0 helpful votes
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March 5th, 2023
Verified purchase

Very helpful and courteous. I feel confident that my rooms are booked

Date of experience: March 5, 2023

Thumbnail of user susiem174
Arizona
1 review
0 helpful votes
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March 5th, 2023
Verified purchase

Awesome she us very professional understood the situation with my family

Date of experience: March 5, 2023

Thumbnail of user lindaw3302
Virginia
1 review
0 helpful votes
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March 5th, 2023
Verified purchase

She was pleasant, helpful, and informative. Give her a raise

Date of experience: March 5, 2023

Thumbnail of user markg3193
Texas
1 review
0 helpful votes
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March 4th, 2023
Verified purchase

Quick and efficient! Thanks for your help. Can't really add anything else

Date of experience: March 4, 2023

Thumbnail of user juliend49
California
1 review
0 helpful votes
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March 4th, 2023
Verified purchase

Joyce was very helpful in booking a reservation today. She made it quick & easy.

Date of experience: March 4, 2023

Thumbnail of user kenh1085
Canada
1 review
0 helpful votes
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January 31st, 2023
Verified purchase

Hotel reservations for holiday to west coast of British Columbia

Date of experience: January 31, 2023

Thumbnail of user michaels10398
Pennsylvania
1 review
0 helpful votes
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January 31st, 2023
Verified purchase

Carlos was pleasant, efficient and thorough. I look forward to our stay at Hyatt as a result.

Date of experience: January 31, 2023

Thumbnail of user johnh8481
Virginia
1 review
0 helpful votes
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May 21st, 2023
Verified purchase

Could not help me with making reservations for my two colleagues.

Date of experience: April 21, 2023

Thumbnail of user cynthiam2567
Pennsylvania
1 review
0 helpful votes
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April 20th, 2023
Verified purchase

Junior was Polite, knowledgeable, well spoken. Thank you.

Date of experience: April 20, 2023

Thumbnail of user rachelh1193
Maryland
1 review
0 helpful votes
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May 19th, 2023
Verified purchase

I called to get an estimate price and he hung up in my face

Date of experience: April 19, 2023

Thumbnail of user derekf216
New Jersey
1 review
0 helpful votes
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April 20th, 2023
Verified purchase

Polite, courteous and helpful. James is a true asset to reservations.

Date of experience: April 20, 2023

Thumbnail of user heatherc1527
Missouri
1 review
0 helpful votes
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March 6th, 2023
Verified purchase

Michael was very helpful, patient and kind. Thank you!

Date of experience: March 6, 2023

Thumbnail of user scottj1400
Kentucky
1 review
0 helpful votes
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March 6th, 2023
Verified purchase

Very pleasant took great care of me answered all my question

Date of experience: March 6, 2023

Thumbnail of user guyj66
Alabama
1 review
0 helpful votes
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March 6th, 2023
Verified purchase

Perfect, quick and satisfying! Searches were efficient

Date of experience: March 6, 2023

Thumbnail of user dougm843
Virginia
1 review
0 helpful votes
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February 8th, 2023
Verified purchase

Rachel was friendly and accommodating. Very pleased with service.

Date of experience: February 8, 2023

Thumbnail of user kristeng600
Montana
1 review
0 helpful votes
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February 3rd, 2023
Verified purchase

Efficient, friendly service. Booked exactly the room I was looking for.

Date of experience: February 3, 2023

Thumbnail of user markr3271
North Carolina
1 review
0 helpful votes
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April 24th, 2023
Verified purchase

Roxy was very helpful and professional. Great customer service.

Date of experience: April 24, 2023

Thumbnail of user lynnd671
Virginia
1 review
0 helpful votes
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April 23rd, 2023
Verified purchase

Edgar was precise and informative every step of the reservation process!

Date of experience: April 23, 2023

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From the business

BookOnline is an independent travel network with access to rooms in thousands of hotels and approximately 200 countries worldwide. Our goal is to help you find the best value in travel accommodations online for destinations around the world. We offer locations in over 200 countries as well as thousands of great properties here in the United States of America.

BookOnline is focused on bringing our customers the most current and relevant results for their hotel needs. We do this by investing in technology and systems to create a better buying process in a secure environment. We have developed an intuitive web design for multiple devices that hopefully aid in your ability to find the information you need and book the property at your convenience. This technology also allows us to create dynamic results for our advertising, allowing us to show you the most relevant results for your search.

The end result is you find the property you are looking for with a minimal number of clicks and zoom right through into the checkout on your phone, tablet, or computer. Enjoy Book Online and all that we offer. We hope to add to our list of growing happy customers.

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