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As stated in previous comments, my fees/taxes were almost $100 more than what I could have booked through the hotel. On top of that the hotel allows for cancellations and Bookonline.com does not. There was no breakdown of fees, so when I saw the bill later I thought there must be an error because the taxes and fees were over 75% of what my nightly rate was! The booking was $144/night and the taxes/fees were $108/night! Through Marriot directly the taxes/fees would have been $13/night at most. I've tried getting in touch with customer service several times, but keep getting the same robot generic response back. The only reason I'm writing a review here (First review I've written ever maybe) is because I've seen them respond to some of the poor reviews given here. I'd like to recover my almost $800 extra I spent on this 8 day booking. DON'T BOOK HERE. There are plenty of better options.
Date of experience: November 7, 2022
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BookOnline has a rating of 4.6 stars from 4,605 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with BookOnline most frequently mention customer service, great job, and hotel room. BookOnline ranks 4th among Hotels sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
My husband made a reservation months ago, but had issues when he arrived. They only had $1,200 a night suites available. While my husband was at registration trying to reserve a cheaper room, I called and spoke with Vanessa. She was able to book him a reservation for 3 nights at the Cosmopolitan. My hubby was able to walk over and check in immediately. After a long flight, finding a reasonably priced room was a relief.
I mistakenly booked a hotel room on this website and paid in full at the time of booking. When I checked out of the hotel 3 nights later I was told that my payment had not been received and that I needed to pay for my stay with another credit card. I have filed a complaint with the Better Business Bureau.
Hugo was very accommodating in completion of my reservation.
Date of experience: April 19, 2023
Carolyn was a tremendous help. She knew her job very well and answered all my questions.
Date of experience: April 18, 2023
Ease of booking, great attitude. My days and nights were available.
Date of experience: April 19, 2023
Outstanding,very helpful! Great customer service experience
Date of experience: March 6, 2023
Very helpful and courteous. I feel confident that my rooms are booked
Date of experience: March 5, 2023
Awesome she us very professional understood the situation with my family
Date of experience: March 5, 2023
Hotel reservations for holiday to west coast of British Columbia
Date of experience: January 31, 2023
Carlos was pleasant, efficient and thorough. I look forward to our stay at Hyatt as a result.
Date of experience: January 31, 2023
Could not help me with making reservations for my two colleagues.
Date of experience: April 21, 2023
Junior was Polite, knowledgeable, well spoken. Thank you.
Date of experience: April 20, 2023
I called to get an estimate price and he hung up in my face
Date of experience: April 19, 2023
Polite, courteous and helpful. James is a true asset to reservations.
Date of experience: April 20, 2023
Michael was very helpful, patient and kind. Thank you!
Date of experience: March 6, 2023
Very pleasant took great care of me answered all my question
Date of experience: March 6, 2023
Perfect, quick and satisfying! Searches were efficient
Date of experience: March 6, 2023
Rachel was friendly and accommodating. Very pleased with service.
Date of experience: February 8, 2023
Efficient, friendly service. Booked exactly the room I was looking for.
Date of experience: February 3, 2023
Roxy was very helpful and professional. Great customer service.
Date of experience: April 24, 2023
Edgar was precise and informative every step of the reservation process!
Date of experience: April 23, 2023
BookOnline is an independent travel network with access to rooms in thousands of hotels and approximately 200 countries worldwide. Our goal is to help you find the best value in travel accommodations online for destinations around the world. We offer locations in over 200 countries as well as thousands of great properties here in the United States of America.
BookOnline is focused on bringing our customers the most current and relevant results for their hotel needs. We do this by investing in technology and systems to create a better buying process in a secure environment. We have developed an intuitive web design for multiple devices that hopefully aid in your ability to find the information you need and book the property at your convenience. This technology also allows us to create dynamic results for our advertising, allowing us to show you the most relevant results for your search.
The end result is you find the property you are looking for with a minimal number of clicks and zoom right through into the checkout on your phone, tablet, or computer. Enjoy Book Online and all that we offer. We hope to add to our list of growing happy customers.
