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BookOnline

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Overview

BookOnline has a rating of 4.6 stars from 4,662 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with BookOnline most frequently mention customer service, great job, and hotel room. BookOnline ranks 4th among Hotels sites.

Proactively asks for customer feedback

This company responds to reviews on average within 2 days

Positive reviews (last 12 months): 87.9%
Positive
1,076
Neutral
10
Negative
138
View ratings trends
40
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How would you rate BookOnline?
Top Positive Review

“Great Service!”

Susan M.
12/16/24

We tried booking at a Toronto hotel but there was no availability Joyce, in Reservations at the Canopy Hotel, was a terrific help. She checked throughout other establishments until we found what we were looking for. She saved us time, and was most pleasant and helpful! Thanks Joyce. Bruce and Susan McKie

Date of experience: 12/6/24
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Top Critical Review

“BEWARE THIS COMPANY IS A SCAM”

Lynne F.
12/13/24

1 star only because they dont allow negative stars. This company is operating with misleading and deceptive practices which are illegal in Australia. The only way to stop or limit there scam behaviour is to warn people. I made a booking with Bookonlie.com not realising they were an american website. They charged american $ for a booking in Australia for an Australian hotel. They also charged over $50 aus for insurance which I did not select. When I call and complained they chose to cancel my booking. I DID NOT ASK FOR THE BOOKING TO BE CANCELLED> So now i have lost over $600 and have no accomodation. Numerous calls to - yes you guessed it a Phillipino call centre - i have had no help. They tell me someone will call me back but it has now been over 2 weeks. The last call centre person tried to assure me they were a highly professional internal company. MMM you would wonder if this was correct why they would need to steal from people.

Date of experience: 11/26/24
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Reviews (4,662)

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Reviews that mention popular keywords

customer service (515) reservation process (30) front desk (43) credit card (66) booking process (20) booking agent (31) hotel room (62)
Thumbnail of user roberts8549
Pennsylvania
1 review
0 helpful votes
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March 29th, 2023
Verified purchase

Very helpful, pleasant,patient,answered my questions.

Date of experience: March 29, 2023

Thumbnail of user alyceg20
Pennsylvania
1 review
0 helpful votes
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March 31st, 2023
Verified purchase

Carlos was great! Patient, explained everything, did a wonderful job, very respectful!

Date of experience: March 31, 2023

Thumbnail of user juliea1170
California
1 review
0 helpful votes
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March 28th, 2023
Verified purchase

Paul was very efficient and helpful
That's it. No more to say here

Date of experience: March 28, 2023

Thumbnail of user jasonb3027
California
1 review
0 helpful votes
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March 31st, 2023
Verified purchase

Great. Very accommodating and helpful. We always stay at the Luxor for this reason.

Date of experience: March 31, 2023

Thumbnail of user michaelj3111
Florida
1 review
0 helpful votes
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March 28th, 2023
Verified purchase

Cesar was very friendly, and helpful! I hope to add April 14 & 15 as well.

Date of experience: March 28, 2023

Thumbnail of user jamest3109
Maine
1 review
0 helpful votes
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March 14th, 2023
Verified purchase

I called the wrong number and she was still very helpful.

Date of experience: March 14, 2023

Thumbnail of user cherylc1757
Michigan
2 reviews
0 helpful votes
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August 10th, 2023
Verified purchase

Excellent. Representative was polite and professional

Date of experience: August 10, 2023

Thumbnail of user ginal543
New York
1 review
0 helpful votes
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September 9th, 2023
Verified purchase

Not helpful nor was the girl that picked up my second call.

Date of experience: August 10, 2023

Thumbnail of user martinc955
Massachusetts
1 review
0 helpful votes
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August 9th, 2023
Verified purchase

Very patient. Answered all questions. Clear understanding.

Date of experience: August 9, 2023

Thumbnail of user rodneyj210
Kentucky
1 review
0 helpful votes
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August 8th, 2023
Verified purchase

Amanda did a great job of researching and answering my questions!

Date of experience: August 8, 2023

Thumbnail of user rhondah747
Texas
1 review
0 helpful votes
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August 11th, 2023
Verified purchase

The reservation person was friendly and patient. We appreciate her attitude!

Date of experience: August 11, 2023

Thumbnail of user stratiss
Montana
1 review
0 helpful votes
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August 11th, 2023
Verified purchase

Young lady was very helpful finding me a room for my price range. Thank you.

Date of experience: August 11, 2023

Thumbnail of user robertg4949
Florida
1 review
0 helpful votes
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August 8th, 2023
Verified purchase

Excellent reservation service. This is out second time in 2 years.

Date of experience: August 8, 2023

Thumbnail of user ernestr159
California
1 review
0 helpful votes
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August 8th, 2023
Verified purchase

Danielle was very professional in helping me with my questions.

Date of experience: August 8, 2023

Thumbnail of user arlenep163
Pennsylvania
1 review
0 helpful votes
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August 8th, 2023
Verified purchase

Good, attention to details. Pleasant, gave me options

Date of experience: August 8, 2023

Thumbnail of user jons1078
Maine
1 review
0 helpful votes
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August 7th, 2023
Verified purchase

Felix was excellent and professional in helping with the booking experience.

Date of experience: August 7, 2023

Thumbnail of user loisp212
New York
1 review
0 helpful votes
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August 10th, 2023
Verified purchase

I could understand Caesar very well, he was pleasant and patient with the transaction.

Date of experience: August 10, 2023

Thumbnail of user wilmac74
Alabama
1 review
0 helpful votes
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August 6th, 2023
Verified purchase

Thanks Taylor, appreciate you making the booking a room so smooth and simple.

Date of experience: August 6, 2023

Thumbnail of user leonardd167
Ohio
1 review
0 helpful votes
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August 7th, 2023
Verified purchase

Noah was very knowledgeable and helpful. He took care of my request.

Date of experience: August 7, 2023

Thumbnail of user charlieb604
California
1 review
0 helpful votes
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August 7th, 2023
Verified purchase

Very personable. Efficient. Pleasant. Knowledgeable.

Date of experience: August 7, 2023

Thumbnail of user sonys21
New York
1 review
0 helpful votes
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August 6th, 2023
Verified purchase

Time saving. Price was a little high. Operator did explain all cost. Thanks very much.

Date of experience: August 6, 2023

Thumbnail of user pattir215
Michigan
1 review
0 helpful votes
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August 7th, 2023
Verified purchase

I felt comfortable in knowing that my needs were met. Thank you Marc

Date of experience: August 7, 2023

Thumbnail of user michaele2351
Arizona
1 review
0 helpful votes
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August 5th, 2023
Verified purchase

He knows his job. Simple enough! I don't have much else to say.

Date of experience: August 5, 2023

Thumbnail of user philw251
Minnesota
1 review
0 helpful votes
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August 6th, 2023
Verified purchase

Very efficient and professional booking experience.

Date of experience: August 6, 2023

Thumbnail of user jm1679
Delaware
1 review
0 helpful votes
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August 5th, 2023
Verified purchase

Easy process to book a room. Customer rep was courteous and helpful.

Date of experience: August 5, 2023

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From the business

BookOnline is an independent travel network with access to rooms in thousands of hotels and approximately 200 countries worldwide. Our goal is to help you find the best value in travel accommodations online for destinations around the world. We offer locations in over 200 countries as well as thousands of great properties here in the United States of America.

BookOnline is focused on bringing our customers the most current and relevant results for their hotel needs. We do this by investing in technology and systems to create a better buying process in a secure environment. We have developed an intuitive web design for multiple devices that hopefully aid in your ability to find the information you need and book the property at your convenience. This technology also allows us to create dynamic results for our advertising, allowing us to show you the most relevant results for your search.

The end result is you find the property you are looking for with a minimal number of clicks and zoom right through into the checkout on your phone, tablet, or computer. Enjoy Book Online and all that we offer. We hope to add to our list of growing happy customers.

Company Representative

Thumbnail of user customers248
Customer S.
Typically responds within 2 days

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