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Do not use this site. We thought we were on the actual hotel's site but were not and were literally charged hundreds of dollars over the room rate and we an elles about two minutes after making the reservation. And our credit card company would not give us our money back
Tip for consumers:
Make sure you are on a legit honorable website before booking.
Products used:
We purchased directly through the hotel's actual website despite our unsuccessful attempt for a refund.
Date of experience: July 7, 2022
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BookOnline has a rating of 4.6 stars from 4,605 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with BookOnline most frequently mention customer service, great job, and hotel room. BookOnline ranks 4th among Hotels sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
My husband made a reservation months ago, but had issues when he arrived. They only had $1,200 a night suites available. While my husband was at registration trying to reserve a cheaper room, I called and spoke with Vanessa. She was able to book him a reservation for 3 nights at the Cosmopolitan. My hubby was able to walk over and check in immediately. After a long flight, finding a reasonably priced room was a relief.
I mistakenly booked a hotel room on this website and paid in full at the time of booking. When I checked out of the hotel 3 nights later I was told that my payment had not been received and that I needed to pay for my stay with another credit card. I have filed a complaint with the Better Business Bureau.
Terrible service. Called as website wasn't working. When she quoted a different rate than online I disputed the amount and was hung up on. Rude and disrespectful.
Date of experience: April 30, 2024
Her accent made it very hard to understand half of what she said. I lost my spouse and am going there for a memorial. She kept trying to sell me stuff and give me discounts as a gift. I think it's deplorable how far down Marriott of all brands has sunk with the stuff they make their people do. Not happy or impressed. Madison has limited options or I would have stayed somewhere else.
Date of experience: April 5, 2024
I spoke with Christina and she did an excellent job of explaining my options to me. She was very patient and took the time to make sure I had the reservation that was best for me. I appreciate your help.
Date of experience: April 15, 2024
Chelsea went above and beyond to ensure that a very specific and unique room request was thoroughly researched to provide precise answers. She represents what all customer service personnel should be willing and happy to provide. I rarely provide feedback on customer experiences but Chelsea was exceptional
Date of experience: April 11, 2024
Joyce was very helpful assisting me thru the reservation process.
Date of experience: June 11, 2024
I needed to book a room for my son, she Carla was absolutely amazing.
Date of experience: June 12, 2024
Very professional, courteous and helpful. It's a busy time with graduation ceremonies going on and she found a room.
Date of experience: May 22, 2024
Cory did an amazing job getting us a room for the eclipse at the last minute! He was very patient and friendly while I was having trouble with the credit card transaction! In the end - Great Success!
Thanks Cory!
Date of experience: April 7, 2024
Very very resourceful she did her due diligence and found the room for us right down the street from where we're gonna be attending our graduation
Date of experience: May 14, 2024
Zolla was very courteous and thorough. Reviewed itinerary to ensure it was correct. Highly recommended
Date of experience: May 24, 2024
Joyce was polite and patiently answered all our questions.
Date of experience: June 9, 2024
Good service with good listening and a good explanation.
She made sure I clearly understand her and tried to her best of ability to help me.
Thank you, Kip up the good work
Date of experience: May 3, 2024
Kaye you booked the wrong hotel for me even after I repeatedly spelled the name of the hotel and gave her the postcode, how can you book Poole North instead of Bournemouth. Had I not immediately notice the confirmation on my email I should have been fired my boss would not have a place to sleep.
When dealing with customers you should have patience, you are impatient.
Thanks to Mary who told me the truth instead of booking the wrong hotel.
Patience, patience
Listening is a skill
I need my refund, I had to immediately book another hotel for my boss
I am so disappointed with your service.
Date of experience: May 3, 2024
My experience depends on whether I am being charged $14.41 for a
"plan " that allows me to cance my resv if needed. If so I don't feel like those details were explained. I will be canceling my resv if that is the case.
Date of experience: April 21, 2024
Last night my son and I tried to book a room somewhere near Stamford Connecticut on our way back from the eclipse in Burlington Vermont. Person found us a room quote 17 miles south of Burlington" which we booked – and when the information came up on my phone screen, the room was in Huntington station New York – 17 miles across Long Island sound! We spent the next 45 minutes in the car, trying to cancel that reservation without charge, since we were not informed correctly, where it was located, and at this point, don't know whether or not they will cancel the supposedly nonrefundable charge. (We were told that cancellations would have to be made by April 7 – which happened to be two days before we made the reservation with your person!) at this point, we are still not sure whether we will receive that refund.
Date of experience: April 9, 2024
I was having trouble getting room online. I called back and asked for assistance and was helped by Maria whom went out of her way above and beyond to make sure I got a room. Thank you Maria for all your help and assistance, greatly appreciated.
Date of experience: April 10, 2024
I tried to book room in Virginia reservation confirmation? Illinois! How does that happen? As of this writing, no refund! Upon trying to straighten this out, a room booked at a different hotel. According to that agent? 4 miles away. According to my client? MORE then 4 miles. I have lost that client. Yesterday, i was told i would receive a " voucher " for my inconvenience, and a full refund. None of that has happened
Date of experience: April 9, 2024
Like I said great customer service polite worked with me went over everything very good
Date of experience: June 8, 2024
The gentleman was very patient and did everything he could to get me a room near where i needed to be and with a good price very friendly and professional
Date of experience: May 1, 2024
Very professional and easy to talk to enjoy my experience
Date of experience: June 8, 2024
Manuel was excellent, professional, courteous, and very efficient. I would give him a rating of 10 and consider him an extremely valuable employee.
Date of experience: May 14, 2024
I have a question about the Nairobi hotel but each time I call I get transferred to a service line that requires a reservation number. I don't have a reservation number, I'm calling about a NEW reservation. I've called 10 times and have been transferred and hung up on 10 times. It's been over 30 minutes and I've accomplished nothing.
Date of experience: April 11, 2024
You sounded drunk and you reserved and charged me for the wrong night even though you asured me it was for tonight! I'm at the hotel and had to pay another $500 to get my family including an elderly man and baby a room for the night. And now I have a fully paid room for tomorrow night and I don't need a room then! I want my money back. You're thieves!
Date of experience: April 13, 2024
I talked with Neil. He was very efficient and helpful. Took care of my booking with professionalism and speed. Thank you.
Date of experience: May 16, 2024
Neal was very helpful n reserving my room, and securing a great room at a much cheaper price. He found me a big discount, which made my day.
Date of experience: May 17, 2024
BookOnline is an independent travel network with access to rooms in thousands of hotels and approximately 200 countries worldwide. Our goal is to help you find the best value in travel accommodations online for destinations around the world. We offer locations in over 200 countries as well as thousands of great properties here in the United States of America.
BookOnline is focused on bringing our customers the most current and relevant results for their hotel needs. We do this by investing in technology and systems to create a better buying process in a secure environment. We have developed an intuitive web design for multiple devices that hopefully aid in your ability to find the information you need and book the property at your convenience. This technology also allows us to create dynamic results for our advertising, allowing us to show you the most relevant results for your search.
The end result is you find the property you are looking for with a minimal number of clicks and zoom right through into the checkout on your phone, tablet, or computer. Enjoy Book Online and all that we offer. We hope to add to our list of growing happy customers.
