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BookOnline

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Overview

BookOnline has a rating of 4.6 stars from 4,662 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with BookOnline most frequently mention customer service, great job, and hotel room. BookOnline ranks 4th among Hotels sites.

Proactively asks for customer feedback

This company responds to reviews on average within 2 days

Positive reviews (last 12 months): 87.9%
Positive
1,076
Neutral
10
Negative
138
View ratings trends
40
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How would you rate BookOnline?
Top Positive Review

“Great Service!”

Susan M.
12/16/24

We tried booking at a Toronto hotel but there was no availability Joyce, in Reservations at the Canopy Hotel, was a terrific help. She checked throughout other establishments until we found what we were looking for. She saved us time, and was most pleasant and helpful! Thanks Joyce. Bruce and Susan McKie

Date of experience: 12/6/24
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Top Critical Review

“BEWARE THIS COMPANY IS A SCAM”

Lynne F.
12/13/24

1 star only because they dont allow negative stars. This company is operating with misleading and deceptive practices which are illegal in Australia. The only way to stop or limit there scam behaviour is to warn people. I made a booking with Bookonlie.com not realising they were an american website. They charged american $ for a booking in Australia for an Australian hotel. They also charged over $50 aus for insurance which I did not select. When I call and complained they chose to cancel my booking. I DID NOT ASK FOR THE BOOKING TO BE CANCELLED> So now i have lost over $600 and have no accomodation. Numerous calls to - yes you guessed it a Phillipino call centre - i have had no help. They tell me someone will call me back but it has now been over 2 weeks. The last call centre person tried to assure me they were a highly professional internal company. MMM you would wonder if this was correct why they would need to steal from people.

Date of experience: 11/26/24
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Reviews (4,662)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (515) reservation process (30) front desk (43) credit card (66) booking process (20) booking agent (31) hotel room (62)
Thumbnail of user carmeng417
Oklahoma
1 review
0 helpful votes
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August 6th, 2023
Verified purchase

Monica was professional, helpful and knowledgeable.

Date of experience: August 6, 2023

Thumbnail of user sheyz1
Pennsylvania
1 review
0 helpful votes
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January 27th, 2023
Verified purchase

Clear, efficient, very nice and helpful. I could be friends with Carla.

Date of experience: January 27, 2023

Thumbnail of user jamilaa18
Texas
1 review
0 helpful votes
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August 9th, 2023
Verified purchase

Very courteous and answered all questions. Thank you.

Date of experience: August 9, 2023

Thumbnail of user shelleyb310
South Carolina
1 review
1 helpful vote
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June 3rd, 2022

If your plans change they will not accommodate any changes. Make sure to read everything carefully, no refunds or credits are offered.

Tip for consumers:
Be very careful if you choose to use this service. They are not customer accommodators, the system takes your money quickly, but will not accommodate the customer if changes need to be made. They claim the system can't handle any changes to reservations or services that are paid for in advance.

Products used:
Hotel reservation at $500.00.

Service
Value
Quality

Date of experience: June 3, 2022

Thumbnail of user catherinew909
California
1 review
0 helpful votes
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June 11th, 2023
Verified purchase

Cory was professional and answered all my questions.

Date of experience: June 11, 2023

Thumbnail of user lonettew3
California
2 reviews
0 helpful votes
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June 8th, 2023
Verified purchase

Helped with getting the best room for my dad and I

Date of experience: June 8, 2023

Thumbnail of user maryg3456
Ohio
1 review
0 helpful votes
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June 8th, 2023
Verified purchase

Ashley was very friendly and helpful. Looking forward to my mini vacation!

Date of experience: June 8, 2023

Thumbnail of user shannonw1111
Florida
1 review
0 helpful votes
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June 8th, 2023
Verified purchase

Pretty efficient, though it took prompting for the agent to get our simple name correct.

Date of experience: June 8, 2023

Thumbnail of user tyf25
New York
1 review
0 helpful votes
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July 7th, 2023
Verified purchase

Hung up phone while asking about hotel being safe I guess it's not

Date of experience: June 7, 2023

Thumbnail of user earlh281
California
1 review
0 helpful votes
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June 7th, 2023
Verified purchase

Very professional and pleasant employee. Provided service in a timely manner.

Date of experience: June 7, 2023

Thumbnail of user kristeng600
Montana
1 review
0 helpful votes
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February 3rd, 2023
Verified purchase

Efficient, friendly service. Booked exactly the room I was looking for.

Date of experience: February 3, 2023

Thumbnail of user hollyf292
Minnesota
1 review
0 helpful votes
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June 10th, 2023
Verified purchase

Great experience best I've had in a very long time

Date of experience: June 10, 2023

Thumbnail of user samanthad676
New York
1 review
0 helpful votes
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February 3rd, 2023
Verified purchase

Was respectful and fast, found best prices……meet up to expected standards

Date of experience: February 3, 2023

Thumbnail of user marilynb962
New York
1 review
0 helpful votes
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June 10th, 2023
Verified purchase

Tamara provided excellent assistance to me in making a reset at your hotel.

Date of experience: June 10, 2023

Thumbnail of user eileenm771
Illinois
1 review
0 helpful votes
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May 3rd, 2023
Verified purchase

Senior discount not listed online, so I called. Juan took care of it very nicely.

Date of experience: May 3, 2023

Thumbnail of user seanh747
Pennsylvania
1 review
0 helpful votes
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January 30th, 2023
Verified purchase

Outstanding performance! Super helpful and very friendly, an absolute pleasure to speak with!

Date of experience: January 30, 2023

Thumbnail of user joev756
California
1 review
0 helpful votes
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May 3rd, 2023
Verified purchase

Very professional, great service. Extremely helpful joe

Date of experience: May 3, 2023

Thumbnail of user margaretw1551
California
1 review
0 helpful votes
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May 3rd, 2023
Verified purchase

Abraham was very clear, professional and kind! Give him a raise!

Date of experience: May 3, 2023

Thumbnail of user vickis1019
Louisiana
1 review
0 helpful votes
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April 12th, 2023
Verified purchase

Excellent service and a great help. Would definitely recommend.

Date of experience: April 12, 2023

Thumbnail of user richardt2224
Kentucky
1 review
0 helpful votes
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April 12th, 2023
Verified purchase

Spoke clearly and very informative with information. Found exactly what we needed. Thank you

Date of experience: April 12, 2023

Thumbnail of user anikarc
Texas
1 review
0 helpful votes
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April 12th, 2023
Verified purchase

My booking was smooth! Carolyn answered every question & concern!

Date of experience: April 12, 2023

Thumbnail of user deboraha1430
Ohio
1 review
0 helpful votes
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March 29th, 2023
Verified purchase

Emma was extremely helpful with the circumstances regarding our stay.

Date of experience: March 29, 2023

Thumbnail of user johnb10746
California
1 review
0 helpful votes
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April 28th, 2023
Verified purchase

Finding out the most important need first would have helped.

Date of experience: March 29, 2023

Thumbnail of user virginiac1081
Texas
1 review
0 helpful votes
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March 29th, 2023
Verified purchase

Tamara did an excellent job in helping me find a room. She was very patient!

Date of experience: March 29, 2023

Thumbnail of user brandyb328
Ohio
1 review
0 helpful votes
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March 29th, 2023
Verified purchase

Very polite and easy to work with. Looked all over for the specifics we wanted.

Date of experience: March 29, 2023

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From the business

BookOnline is an independent travel network with access to rooms in thousands of hotels and approximately 200 countries worldwide. Our goal is to help you find the best value in travel accommodations online for destinations around the world. We offer locations in over 200 countries as well as thousands of great properties here in the United States of America.

BookOnline is focused on bringing our customers the most current and relevant results for their hotel needs. We do this by investing in technology and systems to create a better buying process in a secure environment. We have developed an intuitive web design for multiple devices that hopefully aid in your ability to find the information you need and book the property at your convenience. This technology also allows us to create dynamic results for our advertising, allowing us to show you the most relevant results for your search.

The end result is you find the property you are looking for with a minimal number of clicks and zoom right through into the checkout on your phone, tablet, or computer. Enjoy Book Online and all that we offer. We hope to add to our list of growing happy customers.

Company Representative

Thumbnail of user customers248
Customer S.
Typically responds within 2 days

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