Review of BookOnline: Scammers, Buyers Beware
Thumbnail of user tinah900
Alabama
1 review
3 helpful votes
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October 19th, 2022

Went to make reservations at Sleep Inn & ended up with Book Online. Was charged twice what was quoted. Contacted Book Online where I was informed of their NO Refund policy. Filed a claim against their fraudulent practices. Scammers.

Tip for consumers:
Avoid this site, it's a scam.

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Date of experience: October 19, 2022

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Overview

BookOnline has a rating of 4.6 stars from 4,603 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with BookOnline most frequently mention customer service, great job, and hotel room. BookOnline ranks 4th among Hotels sites.

Proactively asks for customer feedback

This company responds to reviews on average within 2 days

Positive reviews (last 12 months): 87.5%
Positive
1,094
Neutral
10
Negative
147
View ratings trends
40
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How would you rate BookOnline?
Top Positive Review

“Came to the rescue!”

Teri S.
10/2/24

My husband made a reservation months ago, but had issues when he arrived. They only had $1,200 a night suites available. While my husband was at registration trying to reserve a cheaper room, I called and spoke with Vanessa. She was able to book him a reservation for 3 nights at the Cosmopolitan. My hubby was able to walk over and check in immediately. After a long flight, finding a reasonably priced room was a relief.

Date of experience: 9/22/24
See positive reviews
Top Critical Review

“IT SHOULD BE A ZERO Star - DO NOT USE THIS WEBSITE - IT'S A FAKE!”

Chris S.
10/25/24

I mistakenly booked a hotel room on this website and paid in full at the time of booking. When I checked out of the hotel 3 nights later I was told that my payment had not been received and that I needed to pay for my stay with another credit card. I have filed a complaint with the Better Business Bureau.

Date of experience: 10/15/24
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Reviews (4,603)

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Reviews that mention popular keywords

customer service (507) front desk (42) reservation process (29) credit card (65) booking process (20) booking agent (30) hotel room (62)
Thumbnail of user frankiec112
Fiji
1 review
0 helpful votes
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April 25th, 2023
Verified purchase

Excellent customer service. Cost was significantly higher than anticipated but that's expected

Date of experience: April 25, 2023

Thumbnail of user venitam18
Michigan
1 review
0 helpful votes
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February 23rd, 2023
Verified purchase

He was very informative, gave me great assistance and answered all my questions

Date of experience: February 23, 2023

Thumbnail of user michaelp5568
Pennsylvania
1 review
0 helpful votes
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February 22nd, 2023
Verified purchase

Pleasant lady name Grace, very helpful and polite thank you

Date of experience: February 22, 2023

Thumbnail of user julief1020
California
1 review
0 helpful votes
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February 22nd, 2023
Verified purchase

Very thorough and helpful, made the booking process easy!

Date of experience: February 22, 2023

Thumbnail of user jeffh1904
Florida
1 review
0 helpful votes
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January 23rd, 2023
Verified purchase

Quick and easy. Met all expectations with just a few minutes on the phone

Date of experience: January 23, 2023

Thumbnail of user stevel2315
Washington
1 review
0 helpful votes
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June 15th, 2023
Verified purchase

Cory did a great job very easy to book two rooms thank you

Date of experience: June 15, 2023

Thumbnail of user johnt4349
Michigan
1 review
0 helpful votes
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April 28th, 2023
Verified purchase

Amy was very polite and helpful while booking a room for us.

Date of experience: April 28, 2023

Thumbnail of user liamb180
Massachusetts
1 review
0 helpful votes
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April 27th, 2023
Verified purchase

Roxie went above and beyond best device I have experienced

Date of experience: April 27, 2023

Thumbnail of user sheilab868
Pennsylvania
1 review
0 helpful votes
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April 27th, 2023
Verified purchase

Amanda was professional & friendly when I made our reservation with her!

Date of experience: April 27, 2023

Thumbnail of user satahb
Indiana
1 review
0 helpful votes
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April 27th, 2023
Verified purchase

Help me with all my needs made it very simple and easy

Date of experience: April 27, 2023

Thumbnail of user enricomiguelt
New York
1 review
0 helpful votes
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March 12th, 2023
Verified purchase

Very friendly and helpful… highly recommended this service!

Date of experience: March 12, 2023

Thumbnail of user jimm2454
Canada
1 review
0 helpful votes
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January 31st, 2023
Verified purchase

Seamless registration. Leon was very professional, helpful and quick. Pleasure to work with.

Date of experience: January 31, 2023

Thumbnail of user tammyy107
Maryland
1 review
0 helpful votes
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May 1st, 2023
Verified purchase

Awesome customer service! She was very attentive to my needs.

Date of experience: May 1, 2023

Thumbnail of user raquell99
Canada
1 review
0 helpful votes
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May 1st, 2023
Verified purchase

Very personable and helpful customer service from Cesar.

Date of experience: May 1, 2023

Thumbnail of user eugeneg270
New York
1 review
0 helpful votes
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May 1st, 2023
Verified purchase

Very helpful and thorough. Found a hotel in the area that was affordable for us.

Date of experience: May 1, 2023

Thumbnail of user estrellitaa3
New York
1 review
0 helpful votes
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May 1st, 2023
Verified purchase

Very helpful thanks, he is a patient person, and polite……………….

Date of experience: May 1, 2023

Thumbnail of user richardd2932
Virginia
1 review
0 helpful votes
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April 30th, 2023
Verified purchase

Great attitude during my booking. And knowledgeable about the hotel.

Date of experience: April 30, 2023

Thumbnail of user jimg1694
New York
1 review
0 helpful votes
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April 30th, 2023
Verified purchase

Wonderful representative. Answered all my questions.

Date of experience: April 30, 2023

Thumbnail of user brucec1533
South Dakota
1 review
0 helpful votes
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April 30th, 2023
Verified purchase

Friendly and knowledgeable, great recommendations on things to do locally

Date of experience: April 30, 2023

Thumbnail of user amyl2168
Florida
1 review
0 helpful votes
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May 30th, 2023
Verified purchase

I was hung up on and stranded with no reservation after driving 30 minutes out of the way.

Date of experience: April 30, 2023

Thumbnail of user jeniferk36
New York
1 review
0 helpful votes
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April 29th, 2023
Verified purchase

He was easy to speak with, and had a calm voice. Very pleasant!

Date of experience: April 29, 2023

Thumbnail of user valeriew616
Tennessee
1 review
0 helpful votes
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April 29th, 2023
Verified purchase

Very nicely done. Listed well to my questions and addressed them

Date of experience: April 29, 2023

Thumbnail of user robertam382
Washington
1 review
0 helpful votes
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June 15th, 2023
Verified purchase

Well done- friendly and efficient. Nice job very helpful, no wait.

Date of experience: June 15, 2023

Thumbnail of user bettyd920
Tennessee
1 review
0 helpful votes
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March 15th, 2023
Verified purchase

Caesar was helpful, easy to understand, and courteous.

Date of experience: March 15, 2023

Thumbnail of user keesb17
New York
1 review
0 helpful votes
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March 15th, 2023
Verified purchase

Very helpful with last minute reservation! Super excited to be a guest!

Date of experience: March 15, 2023

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From the business

BookOnline is an independent travel network with access to rooms in thousands of hotels and approximately 200 countries worldwide. Our goal is to help you find the best value in travel accommodations online for destinations around the world. We offer locations in over 200 countries as well as thousands of great properties here in the United States of America.

BookOnline is focused on bringing our customers the most current and relevant results for their hotel needs. We do this by investing in technology and systems to create a better buying process in a secure environment. We have developed an intuitive web design for multiple devices that hopefully aid in your ability to find the information you need and book the property at your convenience. This technology also allows us to create dynamic results for our advertising, allowing us to show you the most relevant results for your search.

The end result is you find the property you are looking for with a minimal number of clicks and zoom right through into the checkout on your phone, tablet, or computer. Enjoy Book Online and all that we offer. We hope to add to our list of growing happy customers.

Company Representative

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Customer S.
Typically responds within 2 days

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