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Do not use this site. We thought we were on the actual hotel's site but were not and were literally charged hundreds of dollars over the room rate and we an elles about two minutes after making the reservation. And our credit card company would not give us our money back
Tip for consumers:
Make sure you are on a legit honorable website before booking.
Products used:
We purchased directly through the hotel's actual website despite our unsuccessful attempt for a refund.
Date of experience: July 7, 2022
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BookOnline has a rating of 4.6 stars from 4,600 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with BookOnline most frequently mention customer service, great job, and hotel room. BookOnline ranks 4th among Hotels sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
My husband made a reservation months ago, but had issues when he arrived. They only had $1,200 a night suites available. While my husband was at registration trying to reserve a cheaper room, I called and spoke with Vanessa. She was able to book him a reservation for 3 nights at the Cosmopolitan. My hubby was able to walk over and check in immediately. After a long flight, finding a reasonably priced room was a relief.
I mistakenly booked a hotel room on this website and paid in full at the time of booking. When I checked out of the hotel 3 nights later I was told that my payment had not been received and that I needed to pay for my stay with another credit card. I have filed a complaint with the Better Business Bureau.
The representative was very efficient and helpful.
Date of experience: May 8, 2023
Great experience,very helpful. Got thru right away and making my reservation was very efficient.
Date of experience: June 17, 2023
Terri was Very knowledgeable, answered all questions and explained policy.
Date of experience: March 15, 2023
Reserved a room without difficulty, Ashley was awesome.
Date of experience: March 15, 2023
Knowledge, quick action, explained the prices and times
Date of experience: March 21, 2023
Quintin was very helpful and fast in getting my mom a last minute room for the night.
Date of experience: March 21, 2023
Gentleman was courteous, professional, everything you want in the service department
Date of experience: March 14, 2023
Great job. Quick, articulate and amazing. Thanks
Daniel
Date of experience: March 21, 2023
I called the wrong number and she was still very helpful.
Date of experience: March 14, 2023
The gentleman was very polite and willing to work with me.
Date of experience: February 15, 2023
I booked for my parents. It was very quick and easy.
Date of experience: February 10, 2023
Was respectful and fast, found best prices……meet up to expected standards
Date of experience: February 3, 2023
I appreciate the courtesy and professionalism of Johnathan.
Date of experience: February 6, 2023
Very good experience. Confident in the help I got. Appreciate people who know what they are doing.
Date of experience: May 10, 2023
Waste of time I don't understand why I'm doing it and am getting irritated
Date of experience: May 10, 2023
Ricardo very polite and helpful. Explained all details.
Date of experience: May 10, 2023
Pleasant experience. Very simple and straightforward.
Date of experience: May 10, 2023
Extremely pleasant the lady that performed my phone call is literally a professional
Date of experience: May 10, 2023
Maria wAs extremely helpful and polite. She went out of her way to help
Date of experience: May 9, 2023
Jesus was knowledgeable, friendly, and professional. He did an outstanding job of checking me in.
Date of experience: May 10, 2023
BookOnline is an independent travel network with access to rooms in thousands of hotels and approximately 200 countries worldwide. Our goal is to help you find the best value in travel accommodations online for destinations around the world. We offer locations in over 200 countries as well as thousands of great properties here in the United States of America.
BookOnline is focused on bringing our customers the most current and relevant results for their hotel needs. We do this by investing in technology and systems to create a better buying process in a secure environment. We have developed an intuitive web design for multiple devices that hopefully aid in your ability to find the information you need and book the property at your convenience. This technology also allows us to create dynamic results for our advertising, allowing us to show you the most relevant results for your search.
The end result is you find the property you are looking for with a minimal number of clicks and zoom right through into the checkout on your phone, tablet, or computer. Enjoy Book Online and all that we offer. We hope to add to our list of growing happy customers.
