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As stated in previous comments, my fees/taxes were almost $100 more than what I could have booked through the hotel. On top of that the hotel allows for cancellations and Bookonline.com does not. There was no breakdown of fees, so when I saw the bill later I thought there must be an error because the taxes and fees were over 75% of what my nightly rate was! The booking was $144/night and the taxes/fees were $108/night! Through Marriot directly the taxes/fees would have been $13/night at most. I've tried getting in touch with customer service several times, but keep getting the same robot generic response back. The only reason I'm writing a review here (First review I've written ever maybe) is because I've seen them respond to some of the poor reviews given here. I'd like to recover my almost $800 extra I spent on this 8 day booking. DON'T BOOK HERE. There are plenty of better options.
Date of experience: November 7, 2022
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BookOnline has a rating of 4.6 stars from 4,600 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with BookOnline most frequently mention customer service, great job, and hotel room. BookOnline ranks 4th among Hotels sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
My husband made a reservation months ago, but had issues when he arrived. They only had $1,200 a night suites available. While my husband was at registration trying to reserve a cheaper room, I called and spoke with Vanessa. She was able to book him a reservation for 3 nights at the Cosmopolitan. My hubby was able to walk over and check in immediately. After a long flight, finding a reasonably priced room was a relief.
I mistakenly booked a hotel room on this website and paid in full at the time of booking. When I checked out of the hotel 3 nights later I was told that my payment had not been received and that I needed to pay for my stay with another credit card. I have filed a complaint with the Better Business Bureau.
Fawn was amazing! Excellent customer service! Confident. Efficient and nice. Thanks for everything.
Date of experience: March 24, 2023
Wonderful made me feel relaxed. Very knowledgeable and kind.
Date of experience: March 22, 2023
Great personable receptionist. Walked me thru reservations quickly and very pleasant
Date of experience: March 23, 2023
Matt was efficient and courteous. Complete booking took less than two minutes.
Date of experience: March 22, 2023
We decided last minute to stay overnight for my nephews wedding and Becky took care of everything!
Date of experience: March 22, 2023
Booked hotel for one night. Reservations was easy and all my questions answered.
Date of experience: March 22, 2023
Christopher was efficient and professional. Thank you.
Date of experience: March 21, 2023
Made booking a little less boring and sounded very polite definitely would book with laura again
Date of experience: February 13, 2023
Jeannie did a great job.
I really appreciate it!
Thank you!
Date of experience: February 10, 2023
Amanda answered all my questions about available hotels and their amenities
Date of experience: May 13, 2023
Very accommodating. Helped me get the room I wanted.
Date of experience: May 12, 2023
Very professional to handle his job. Lots of patience.
Date of experience: May 12, 2023
Was able to have all questions resolved with hotel staff representative
Date of experience: May 11, 2023
Amanda was able to help me find a pet friendly hotel! She is so sweet, knowledgeable, and helpful!
Date of experience: June 12, 2023
Very helpful.
To the point.
Pleasant.
Took care of my reservation.
Date of experience: March 25, 2023
She was very helpful & friendly in assisting me to book our 2 night stay
Date of experience: March 24, 2023
Awesome Rep. Most professional and helpful. Very polite.
Date of experience: March 25, 2023
Fresh, explained everything in detail. I was pleased with the outcome.
Date of experience: March 25, 2023
Made sure we had an accessible room and was very nice to work with.
Date of experience: March 24, 2023
One great representative of your company. Absolutely superb.
Date of experience: March 24, 2023
He's very helpful. He gives me all the information that I needed v
Date of experience: March 25, 2023
BookOnline is an independent travel network with access to rooms in thousands of hotels and approximately 200 countries worldwide. Our goal is to help you find the best value in travel accommodations online for destinations around the world. We offer locations in over 200 countries as well as thousands of great properties here in the United States of America.
BookOnline is focused on bringing our customers the most current and relevant results for their hotel needs. We do this by investing in technology and systems to create a better buying process in a secure environment. We have developed an intuitive web design for multiple devices that hopefully aid in your ability to find the information you need and book the property at your convenience. This technology also allows us to create dynamic results for our advertising, allowing us to show you the most relevant results for your search.
The end result is you find the property you are looking for with a minimal number of clicks and zoom right through into the checkout on your phone, tablet, or computer. Enjoy Book Online and all that we offer. We hope to add to our list of growing happy customers.
